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Certificates: Certificate "UI/UX Design"
E-Commerce" certificate -
Examination: Practical project work with final presentations
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Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
UI/UX design
General introduction to the topic (approx. 1 day)
UX, Usability, UI, Mental Model Guideline, Human factors Guideline Principles of user-centered design
ISO 9241-210/HCD
Process for designing usable interactive systems
HCD: Analysis - Understanding and defining the context of use (approx. 3 days)
Personae
Empathy map
Customer Journey
Web analytics
Focus groups
Questionnaire
HCD: Specifying the usage requirement (approx. 1 day)
Scenario model
Task model
Context interviews
Diary studies
Participant observation
HCD: Creating design solutions to meet usage requirements (approx. 1 day)
Guidelines and standards: 7 dialog principles of ISO 9241-110
10 principles of user interface design according to Jakob Nielsen
Visual perception, regularities
HCD design solutions: Taxonomy, information architecture & navigation concepts (approx. 3 days)
Flow Chart
User Flow
Information Architecture
Micro information architecture
Conversion strategy
Navigation concepts
Sitemap
Card Sorting: Planning, preparation, implementation and evaluation
Overview of agile project management (approx. 1 day)
Waterfall model vs. agile method
Insight into agile management according to the Scrum method
Epic, user story and task
Design sprint method
HCD design solutions: User Interface Design (approx. 1 day)
Styleguide, UI KITs, Pattern Library & Design System
UI components/elements & forms
Colors, font and typography in the UI, icons
Atomic design
Mobile first design
HCD design solutions: Design techniques with Figma & Adobe XD (approx. 2 days)
Figma vs. Adobe XD
Figma
The Figma tool range
Workflow
UI components
Responsive design
Scribbles, wireframes
Interactive prototypes
Adobe XD
The Adobe XD tool palette
Workflow
UI components
Responsive Design
Scribbles, wireframes
Interactive prototypes
HCD evaluation of the design against the user requirements - usability testing (approx. 2 days)
An overview of usability testing methods Thinking Aloud: planning, preparation, implementation and evaluation
User Experience Questionnaire (UEQ)
AttrakDiff
VisAWI - Visual Aesthetics of Websites Inventory
A/B testing
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies and possible applications in the professional environment
Project work (approx. 5 days)
To consolidate the content learned
Presentation of the project results
E-Commerce
Basics of e-commerce (approx. 2 days)
Introduction to e-commerce and digital commerce
Business models and framework conditions
Players and enablers in e-commerce
Online sales channels and multi-channel strategies
Legal aspects (approx. 2 days)
Legal principles in online trading
Imprint, general terms and conditions and right of withdrawal
Data protection and DSGVO
International B2C online trade
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Online store systems and design (approx. 3 days)
Store systems and comparison of providers
Functionalities and design
Usability and user experience (UX)
Product presentations and descriptions
Checkout process optimization
Online marketing and customer acquisition (approx. 3 days)
Search engine marketing (SEA) and optimization (SEO)
Social media marketing and content strategies
Email marketing and newsletter optimization
Affiliate marketing and influencer cooperations
Display advertising and retargeting
Payment systems and finance (approx. 2 days)
Payment methods and providers in e-commerce
Risk management and fraud prevention
Debt collection and receivables management
Controlling and key figures in online retail
Logistics and fulfillment (approx. 2 days)
E-commerce logistics and shipping options
Warehouse and merchandise management systems
Returns management and optimization
International logistics and customs clearance
Customer service and CRM (approx. 2 days)
Customer service strategies in e-commerce
CRM systems and customer loyalty measures
Complaint management and conflict resolution
After-sales service and customer feedback
Web controlling and data analysis (approx. 2 days)
Web analytics tools and their use
Conversion optimization and A/B testing
Data analysis and interpretation
KPI tracking and reporting
Project work (approx. 2 days)
Conception and implementation of an e-commerce project
Presentation of the project result
Changes are possible. The course content is updated regularly.
Convincing usability and a good user experience are the basis for customers' confidence in interacting with the company. This course provides important basic knowledge on the topics of user experience and user interface and you will learn about key guidelines and standards for graphical user interfaces. Using the prototyping programs Figma and XD from Adobe, you will be able to create interactive designs that are tested and further developed using various methods.
Furthermore, after this course you will have acquired a sound understanding of all important aspects of online retail. You will be familiar with the legal principles, have mastered the selection and design of store systems and be able to develop effective online marketing strategies.
This course is aimed at people who are responsible for the conception, design and practical implementation of websites with e-commerce functions and who wish to acquire the necessary knowledge and skills.
With specialist knowledge in UI and UX, you will improve your chances as a developer in graphics, advertising, web, multimedia or full-service agencies, as well as with software and database providers. Knowledge in the field of UI/UX is required in almost all industries.
After completing the course, you will also have acquired a broad basic knowledge that will enable you to enter various fields of activity in online retail.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).