Sustainability Service Manager

On the course, you will develop expertise in climate protection, resource efficiency and sustainability management. You will be provided with tools to design sustainable processes, products and strategies, coordinate stakeholders and make sensible use of digital technologies - making you a sought-after interface between ecology, business and corporate management.
  • Certificates: Sustainability Service Manager" certificate
  • Additional Certificates: "Sustainability manager with TÜV Rheinland-certified qualification" certificate
    Basic certificate in project management (GPM)® from PM-Zert
    Certificate "Process manager with TÜV Rheinland certified qualification"
    Certificate "Product manager with TÜV Rheinland certified qualification"
  • Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
    Nachhaltigkeitsmanager:in mit TÜV Rheinland geprüfter Qualifikation
    Zertifizierung durch die PM-ZERT, Zertifizierungsstelle der GPM Deutsche Gesellschaft für Projektmanagement e. V.
    Prozessmanager:in mit TÜV Rheinland geprüfter Qualifikation
    Produktmanager:in mit TÜV Rheinland geprüfter Qualifikation
  • Teaching Times: Full-time
    Monday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
  • Language of Instruction: German
  • Duration: 20 Weeks

Climate protection management

Climate change and climate protection - understanding the basics (approx. 2 days)

Climate change: causes, mechanisms (greenhouse effect, tipping points)

Climate protection goals (international/national)

Effects on ecology, biodiversity and landscape

Sustainability and UN Sustainable Development Goals (SDGs)


Energy, resources and technology (approx. 3 days)

Energy supply and energy transition (sector coupling, energy storage, electricity grids)

Renewable energies: photovoltaics, biomass, heat pumps, wind power

Resource efficiency, life cycle assessments

Technical tools and measurement technology (thermography)


Climate protection management in organizations (approx. 4 days)

Environmental and energy management systems (ISO 14001, EMAS, PDCA cycle)

Sustainable project management (auditing, certification)

Creation of integrated climate protection concepts

Monitoring, controlling & climate accounting

Introduction to ESRS and CSRD


Legal and economic framework conditions (approx. 3 days)

Climate and immission control laws, environmental impact assessment

Federal Nature Conservation Act, Water Resources Act

Profitability analyses: investment calculation, life cycle costs

Funding opportunities and regional energy utilization plans


Climate adaptation and urban planning (approx. 2 days)

Green-blue infrastructure: Benefits and implementation in the neighborhood

Climate adaptation strategies

Protect & expand CO₂ sinks


Communication, AI and public relations (approx. 3 days)

Digital media competence and AI-supported climate communication

Dealing with critical discourse and disinformation (incl. hate speech)

Environmental psychology

Stakeholder management

Public relations, social media, campaign planning


Project work (approx. 3 days)

To consolidate the content learned

Presentation of the project results

Sustainability manager

Introduction to the topic of sustainability (approx. 2 days)

Term/definition of sustainability

Meaning of value orientation, social responsibility

Sustainable Development Goals (the 17 goals)

Sustainable corporate management

Stakeholder orientation and management

Instruments, models and systems of sustainable management with CSR and ESG model

Tasks of sustainability managers


Artificial intelligence (AI) in the work process

Presentation of specific AI technologies and possible applications in the professional environment


Environment and risk analyses (approx. 2 days)

Presentation of tools and models

Stakeholder analysis with requirements

Analysis of sustainability factors

Double materiality analysis


Framework conditions, laws, regulations (approx. 2 days)

Legal regulations of the EU/ BRD

DIN EN ISO 26000:2021

ZNU standard for sustainable management

DIN EN ISO 14040/14044 and 14064/14067 (life cycle assessment and carbon footprint)

Co2 certificates


Sustainability in companies (approx. 2 days)

Sustainability in operational processes

and procedures

Standardized management systems

Goals and mission statements

Sustainability management tools

Monitoring, measurement and CIP


Sustainability reporting (approx. 3 days)

Corporate Sustainability Reporting Directive (CSRD)

European Sustainability Reporting Standards (ESRS)

Reporting tools, logos, seals and symbols

Sustainability reporting

Common sustainability standards with DNR, GRI

Insight into the (CSR) sustainability report

Conception, coordination and preparation of a sustainability report


Development of a sustainability management system (approx. 4 days)

Basic analysis - identification of gaps between existing management system regulations

Integration strategy and planning

Design and implementation of a sustainability management system (NMS)

Integration into existing management systems

Sustainability controlling with key performance indicators (KPIs)


Innovations and current trends (approx. 2 days)

International and supranational initiatives

Climate protection and human rights in supply chains

Sustainable corporate culture and communication

Greenwashing

Sustainable digitalization


Project work, certification preparation and certification exam "Sustainability Manager: in TÜV Rheinland certified qualification" (approx. 3 days)

Project management incl. certification by PM-ZERT, certification body of GPM Deutsche Gesellschaft für Projektmanagement e. V. V.

Context skills (approx. 2 days)

Strategy

Governance, structures and processes

Power and interests


Technical skills (approx. 7 days)

Project design

Requirements and objectives

Scope of services and delivery objects

Process and deadlines

Organization, information and documentation

Stakeholders

Opportunities and risks

Agile project management


Artificial intelligence (AI) in the work process

Presentation of specific AI technologies

and possible applications in the professional environment


Presentation options for project management with MS Project (approx. 5 days)

Introduction to MS Project

Cost plan and financing

Resource planning

Planning and control

Reporting


Personal and social skills (People) (approx. 1 day)

Personal communication


Project work, certification preparation and certification examination in project management (approx. 5 days)

By PM-ZERT, certification body of the GPM Deutsche Gesellschaft für Projektmanagement e. V.

Process manager with TÜV Rheinland-certified qualification

Basics of process management (approx. 2 days)

Understanding and terms in process management

Components of processes

Process map and process model

Roles in process management

Strategic and operational process management

Process management, organizational environment and process models

Preparing, conducting and leading process workshops


Artificial intelligence (AI) in the work process

Presentation of specific AI technologies

and possible applications in the professional environment


Operational process management (approx. 4 days)

Operational process management cycle

Deriving operational process goals

Process-oriented organizational development

Systemic order clarification

Develop target processes

Introducing, executing, measuring and analyzing processes

Change management during process rollout

Dealing with resistance and conflicts

Process model "Introduction of BPM"

Introduction of OPM (practical examples)


Strategic process management (approx. 3 days)

Defining goals

Use process-oriented balanced scorecard

Developing a process map

Plan and control processes strategically

Integrate strategic and operational process management


Process-oriented organization (approx. 4 days)

Challenges in the design of the process-oriented organization

Setting up BPM governance

Forms of the process-oriented organization

Designing a process model

Aligning technology with processes

Integrating existing methods


Leading a process-oriented organization (approx. 4 days)

Challenges in managing the process-oriented organization

Introducing and implementing role concepts for process and line

Deriving competencies from processes

Establishing a learning organization

Accompanying change with process-oriented organizational development

Procedure models for the introduction of the process-oriented organization

Promoting a process-oriented culture

Leadership in the process-oriented organization


Project work, certification preparation and certification examination "Process manager with TÜV Rheinland certified qualification" (approx. 3 days)

Product management

Product strategy & vision (approx. 1.5 days)

Basics of product management:

What is product management?

Tasks and roles of the product manager

Stakeholder management in product management

Defining product vision and strategic goals

OKR (Objectives and Key Results)

Phases of the product life cycle


Design Thinking (approx. 1.5 days)

Introduction to design thinking as a human-centered approach to innovation

Environment, market and competition analysis Identifying potential and risks

Target group definition and market segmentation

Identifying and understanding user needs (pain points, gains)

Value proposition design

Idea generation and brainstorming

Prototyping and customer journey


Business Model Canvas/Lean Canvas (approx. 1 day)

Development and visualization of business models

Creating initial hypotheses for the business model

Identification of value propositions, customer segments, sources of revenue


Artificial intelligence (AI) in the work process

AI technologies and possible applications in product management

Prompting, automation, data analysis


User Research & Usability Testing (Qualitative Methods & Planning) (approx. 1 day)

Consolidation of qualitative research methods (interviews, focus groups)

Design and implementation of user research: planning studies

Usability testing: planning, implementation and evaluation of tests with prototypes


Minimal Viable Product (MVP) (approx. 1 day)

The concept of the MVP: How do I define the smallest functional part that delivers value and offers learning opportunities?

Identification and prioritization of features


Agile requirements engineering (approx. 2 days)

Basics and best practices

Agile methods in requirements elicitation (epics & user stories)

Techniques of requirements documentation and

-visualization

Prioritization and management of requirements (MoSCoW, Value vs. Effort, WSJF)

Stakeholder communication and requirements coordination

Product roadmap: creation and communication of strategic product plans


Product development 4.0 (approx. 2 days)

Agile and hybrid development methods

(Scrum, Kanban)

Digital product design and prototyping

Customized mass production

AI and machine learning in product development

Outlook: Digital engineering and IoT integration


Performance measurement and product optimization (approx. 2 days)

Modern methods of market research and consumer behavior studies

A/B testing and multivariate tests for digital products

Rapid prototyping and MVP (minimum viable product) tests

Data analysis and interpretation of test results

Continuous testing and feedback loops


Pricing (approx. 1 day)

Pricing strategies in digital competition

Pricing and price differentiation

Subscription and freemium models

Data-driven pricing and dynamic pricing

Financial modeling and product controlling


Digital marketing (approx. 1.5 days)

Digital marketing strategies

Sales psychology (e.g. storytelling)

market research

Marketing conception

Communication policy and advertising

Sales channels (direct and online marketing, sales promotion, public relations)

Analysis tools in product management

Marketing concepts - 4P's and 7P's


Product launch and scaling (approx. 2.5 days)

Go-to-market strategies for different product types

Omnichannel sales and e-commerce

Internationalization and local adaptation

Product and brand positioning

Agile project management for product launches

Legal aspects (data protection, product liability,

EU product safety regulation)


Project work, certification preparation and certification examination "Product manager with TÜV Rheinland certified qualification" (approx. 3 days)



Changes are possible. The course content is updated regularly.

After the course, you will have a comprehensive understanding of climate change, climate accounting and climate strategies and will be able to draw up greenhouse gas balances and implement climate management in organizations in a practical manner. You will also have extensive knowledge of sustainability in companies and be able to plan and implement a corresponding sustainability system. You are familiar with project management and MS Project as well as operational and strategic process management and the special features of process-oriented organizations. You will also be familiar with the key phases of product development - from the initial idea to market launch.

This course is aimed at people who are interested in developing and implementing sustainable strategies and measures in companies or organizations.

Specialists in climate protection and sustainability management are increasingly in demand across all industries. They develop concepts to reduce energy consumption, improve environmental footprints and anchor sustainable strategies in the company. With additional knowledge in project and product management, you will be able to act as a central interface between ecological goals, economic requirements and strategic corporate management.

Didactic concept

Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).

You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.

 

Virtual classroom alfaview®

Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.

 

The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).

We will gladly advise you free of charge.

0800 3456-500 Mon. - Fri. from 8 am to 5 pm
free of charge from all German networks.

Contact

We will gladly advise you free of charge. 0800 3456-500 Mon. - Fri. from 8 am to 5 pm free of charge from all German networks.