Process management and optimization with SAP user Materials Management (MM) and additional qualification in Sales and Distribution (SD)
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Certificates: Certificate "Process manager with TÜV Rheinland certified qualification"
Certificate "Process optimization with Lean, Kaizen and CIP"
Original SAP user certificate -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Prozessmanager:in mit TÜV Rheinland geprüfter Qualifikation
SAP-Anwenderzertifizierung UC_MM_S42023 -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 16 Weeks
Process manager with TÜV Rheinland-certified qualification
Basics of process management (approx. 3 days)
Understanding and terms in process management
Advantages of process management
Basic principles of process management
Benefits of process management
Components/characteristics of processes
Types of business processes (primary and secondary)
Structural/process organization
Strategic and operational process management
Overview of the most important process management methods: Six Sigma, Lean Management, BPR, Balanced Scorecard, PDCA and Kaizen
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Operational process management (approx. 8 days)
Operational process management cycle (process life cycle)
Methods of process identification and recording
Methods of identification such as SIPOC and IAO
Process landscape/map/process model
Structuring options for the process model
Methods of process mapping (from interviews to workshops) and storyboarding
Creativity in process management (e.g. mind mapping)
Methods and tools for process analysis
Methods and tools for process modeling and documentation
Modeling of flowcharts
Deriving operational process goals from strategic goals
Overview of management methods for optimization
Developing target processes from optimization
Change management during process rollout
Dealing with resistance and conflicts
Executing, controlling and monitoring processes
KPIs for process control and monitoring
Introducing CIP
Strategic process management (approx. 2 days)
Define corporate strategy
Determine goals and derive need for action, plan measures
Use KPIs
Define business model and structure
Use balanced scorecard
Plan and control processes strategically
Integrate strategic and operational process management
Process-oriented organization (approx. 4 days)
Challenges in the design and management of the process-oriented organization
Setting up BPM governance
Elements of BPM governance - from roles and documentation to process audits
Making the process model known
Aligning technology with processes
Roles in process management
Introducing and implementing role concepts for process and line
Leadership in the process-oriented organization: leadership skills, defining management processes, establishing learning organizations, promoting a process-oriented culture
Project work, certification preparation and certification examination "Process manager with TÜV Rheinland certified qualification" (approx. 3 days)
Process optimization with Lean, Kaizen and CIP
What is CIP/Kaizen/Lean? (approx. 0.5 days)
Definition, goals, benefits (CIP vs. Kaizen vs. Lean)
Principle of small steps
Historical development of the CIP (approx. 1 day)
Supply/demand orientation
Japanese corporate culture
Toyota Production System
Development of modern quality and management systems (e.g. TQM)
Overview of maturity level and assessment models (EFQM)
Framework conditions for successful CIP (approx. 0.5 days)
Role of management
Communication and transparency
Employee participation
Corporate culture and motivation
Interface and team management
Quality management principles (e.g. ISO 9001)
Philosophy of CIP/Kaizen (approx. 1 day)
The five central principles
Internal customer/supplier principle
Interaction of innovation, standard and kaizen
Tasks of management and employees
Customer requirements and satisfaction (approx. 1.5 days)
Market and stakeholder analysis
Kano model
Requirements and wishes
CTQ methods (Translation Matrix, CTQ Tree)
Vuca and agility
Integrated management systems
Process optimization: Efficiency for the benefit of customers - Lean management: Value and waste (approx. 1 day)
Philosophy: Focus on customer requirements
Productivity - Quality - Availability - Flexibility
Value creation and non-value creation
The 7 types of waste (TIMWOOD)
3 MU: Muda, Mura, Muri
Implementation of Kaizen and CIP (approx. 1 day)
Prerequisites for Kaizen in the company
Development of a continuous improvement culture
5S method/5A campaign
Kaizen as a management system
Kaizen roadmap
Synchronize processes (approx. 0.5 days)
Production in the customer cycle
Cycle time, cycle time, throughput time
Cell logic
One-piece flow
Pull principle (supermarket) and push principle
Just-in-time logistics [JIT]
Value stream analysis (approx. 0.5 days)
Value stream mapping (actual and target value stream)
Value added quotient [WQ]
Visualization: benefits, symbols, data box
Level production/Heijunka (approx. 0.5 days)
Heijunka vs. series
Heijunka box
Batch size 1
Application example
Increasing the number of cycles
Kanban flow system (material and information flow)
Improve production facilities (approx. 0.5 days)
Total Productive Maintenance (TPM) incl. autonomous maintenance
Key process indicators (KPIs, OEE)
Minimization of set-up times (SMED)
Standardize processes (approx. 1 day)
Quality policy standardization
Advantages of standards
Standards in the company
Questions about the standard
Defining processes, from the process landscape to the process description
Visualization
3 process states
Worker self-check
Controlling processes (approx. 2.5 days)
ISO 9001 requirements (4.4, 8.1, 8.5.1): Customer key figures (Cpk/Sigma level)
Process management
Process analysis
Standard tools: Q7 and M7
Process efficiency analysis
AI-supported data analysis, statistical process control [SPC]
SPC in series production: interpreting quality control charts [QRK], automation (Jidoka)
Evaluation models (approx. 1 day)
PDCA: Improvement of improvement
Self-assessment maturity level ISO 9004 and EFQM
Management assessment according to ISO 9001
6-W questioning technique
4-M/7-M checklists
Benchmarking and best practice
Balanced Scorecard (BSC)
Hoshin Kanri, X-Matrix
AI-supported evaluation of trends, key figures and assessments
Measurement of customer and employee satisfaction
Error prevention and systematic problem solving (approx. 2 days)
Development according to customer requirements
Risk management: risk landscape, matrix [FMEA]
Poka Yoke, error classification, error culture/Hansei
Internal audits
Customer communication: complaint management, 8D report
10 steps to problem solving with tools (Q7, M7)
Root cause analysis: 5 Why, 6 W (Root Causes)
A3 problem solution sheet
AI-based pattern recognition for error and quality data
Empowering employees (approx. 1 day)
Ownership and entrepreneurship
Roles of managers and employees
Change management
Promoting employees (TWI)
Employee satisfaction
Competence and awareness, knowledge management (ISO 9001)
Idea management (BVW)
Teamwork in a lean context
Quality Circle [QC]
Agile methods
Community of Practice (CoP)
Coaching Kata and Improvement Kata
Visual Management and Shopfloor (approx. 0.5 days)
Principles of visual control
Visual process control, Andon (traffic light)
Store floor management
Digital dashboards and AI-supported process visualization
Quality controlling - finances (approx. 0.5 days)
Quality cost model, conformity/defect costs, rule of 10 (as a mental model)
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
SAP User Materials Management (MM) with additional qualification in Sales and Distribution (SD)
S4H00 SAP S/4HANA Overview (approx. 4 days)
Overview of SAP S/4HANA
Navigation, SAP Fiori, SAP Business Client, SAP Logon
System-wide concepts with organizational units, master data and transactions
Overview of financial accounting and logistics modules, mapping of the respective processes in SAP
Reporting, system structure and migration
SAP service offerings
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
S4500 Business Processes Sourcing and Procurement (approx. 8 days)
Overview and navigation
Processes and corporate structure in procurement
Procurement process
Procurement master data
Stock material compared to consumables
Request via self-service
Extended transactions in procurement
Automated procurement process
Evaluations and analyses
S4600 Business Processes in Sales (approx. 8 days)
Navigation with Fiori
Company structures, sales processes at a glance
Master data
Automatic data determination and scheduling
Availability check
Collective processing
Further processes in Sales
Complaints processing
Monitoring and sales analyses
S4520 Purchasing (approx. 10 days)
Master data
Sources of supply and conditions
Source determination
Optimized purchasing processing
Document release procedure
Special procurement processes
Supplier evaluation
Further selected topics
S4525 Consumption-based scheduling and forecasting (approx. 4 days)
Consumption-based scheduling
Planning run, forecast
Further options in consumption-based scheduling
Project work/case study, certification preparation and SAP user certification in materials management (approx. 6 days)
Changes are possible, the course content is updated regularly.
After this course, you will be familiar with approaches, process models and systems to make processes even more successful.
You will also be able to systematically analyze processes, identify potential for improvement and optimize them in an efficient and targeted manner using lean, kaizen and CIP methods.
You are also familiar with the processes in the area of material management with SAP and round off your professional profile with SAP user certification.
The course is aimed at people with training, professional experience or good basic knowledge in the commercial, logistical or administrative field as well as specialists from the areas of purchasing, materials management and logistics. The course is also suitable for people with a degree in business administration or industrial engineering who wish to acquire user knowledge of SAP software.
Holistic process management takes into account corporate structures and culture as well as management principles and is therefore a decisive factor for the success of the company. Process managers are therefore in demand in large and medium-sized companies in all sectors.
Specialists who also have knowledge of process optimization are in high demand across all industries and are among the most important specialists in modern companies.You will also acquire the globally standardized and recognized SAP certificate. It is considered one of the most important manufacturer certifications in the commercial sector, with which you can improve your career prospects on the job market across all industries.
Training partner of SAP® Germany
In cooperation with the SAP training partner alfatraining Bildungszentrum GmbH, we will qualify you for a job in industry and business.
You are directly connected to the SAP® Germany servers and learn on the original SAP® training system (IDES) in the latest version. This gives you the necessary practical experience during the course.
All SAP user courses also conclude with the original SAP certification. Our SAP instructors are qualified SAP consultants who will provide you with intensive support and prepare you optimally for the certification exam.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face teaching via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).