The program provides you with practical English skills, culminating in a TOEIC® test, in-depth knowledge of international trade and freight forwarding—including customs clearance using ZODIAK—as well as comprehensive expertise in digital sales and distribution management. In addition, you’ll gain skills in using SAP S/4HANA for sales and materials management, as well as in applying AI in your day-to-day work. This allows you to combine language, business, and IT skills for international logistics and modern sales.
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Certificates: Certificate "International Trade Officer"
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Additional Certificates: TOEIC® certificate (Test of English for International Communication)
Certificate "Foreign trade and customs clearance"
Certificate "Forwarding"
Certificate "Digital sales and distribution management"
Original SAP user certificate -
Examination: Praxisbezogene Projektarbeiten/Fallstudie
TOEIC®-Test (Test of English for International Communication)
SAP-Anwenderzertifizierung UC_SD_S42023 -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 24 Weeks
Business English
Basics of professional English communication (approx. 4 days)
Basic structures of the English language in a professional context
Tenses (simple, continuous, perfect)
Formulation of questions
Active/passive voice
Adjective/adverb
Modal verbs
Conditional
Differences between British and American English in everyday working life
Important idioms in professional language
Presenting in English
Communicative part (approx. 5 days)
Establishing and maintaining customer contacts, telephone calls, correspondence
Artificial intelligence for formulating and optimizing English business communication
Greetings and introductions during business visits
Dealing with complaints
Describing products
Writing letters and emails with common phrases on topics such as orders or quotations
Describing company structures in English
Business English (approx. 6 days)
Writing business correspondence
AI support for English-language emails and letters
Arguing convincingly in a professional context
Explaining company structure, marketing and sales in English
Reporting on market analyses, discussing financial trends
AI for analyzing and preparing information
Communication on business trips: Reception, hotel, restaurant
Appearance in meetings
Describing processes and procedures
Conducting negotiations and reaching agreements
Developing and communicating plans and projects
Preparing presentations
AI tools for structuring and optimizing the language of presentations
English-language job descriptions
Anglo-Saxon application process
Writing a CV in English
Interview: confident presentation of experience and qualifications
Project work, certification preparation and TOEIC® certification exam (approx. 5 days)
Foreign trade and customs clearance
Foreign trade (approx. 1 day)
Trade in Europe and world trade
Maritime, Air, and Multimodal Freight Transport (approx. 2 days)
Significance, Advantages, and Disadvantages of Various Modes of Transport
Types of ships, freight routes, and container transport
Air freight, consolidated shipments, and secure supply chains
Known Shipper and Regulated Agent
Selecting suitable transportation routes based on cost, time, and risk
AI-powered analysis of multimodal transport modes
Incoterms® 2020 (approx. 1 day)
Structure and System of Incoterms® 2020
Transfer of Costs, Risks, and Obligations
Selection and contractual agreement of appropriate clauses
Risk Hedging (approx. 1 day)
Payment and Delivery Risks in International Trade
Documentary Collection
Documentary Letter of Credit
Customs clearance (approx. 5 days)
Import procedures
Customs clearance and release
Import duties
Customs duties and customs value
Electronic Customs Tariff (EZT)
Export Procedures
The Automated Tariff and Local Customs Clearance System (ATLAS)
Export Licenses
EU Customs Law
The Union Customs Code
Preferential Treatment and Certificates of Origin
Security Regulations for International Trade
EU Customs Security Initiative
Bonded Warehouses
AI as a Research Tool for Tariff Classification, Customs Value, and Origin
Processing ATLAS customs procedures using Dakosy ZODIAK GE (approx. 5 days)
Create and edit customer data
Create and edit product data
Create an import customs declaration
Processing input prompts and error messages
Create an export declaration
Create transit procedures in the NCTS system
Creating an Import and Export Customs Declaration
Create a transit declaration
Possible prompts and errors
International Trade (approx. 1 day)
The International Chamber of Commerce (ICC)
EU Legal Framework
Supply Chain Due Diligence Act (LkSG)
Carbon Border Adjustment Mechanism (CBAM)
EU Deforestation Regulation (EUDR)
Freight Forwarder Documents for Foreign Trade (approx. 1 day)
FIATA-FCR and FIATA-FCT
FIATA Multimodal Transport
Bill of Lading
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Forwarding
Freight Forwarding (approx. 3 days)
Freight Forwarders and Warehouse Logistics Specialists in the Freight Transportation Industry
Performance Characteristics of Modes of Transport
Selection Criteria for Modes of Transport (AI-Supported)
The capacity of individual modes of transport
Areas of Responsibility and Legal Status
Rights and obligations as a freight forwarder under the German Commercial Code (HGB)
Supply Chain Due Diligence Act (LkSG)
Freight Forwarding, Freight, and Warehousing Contracts
Opportunities and Limitations of AI in Day-to-Day Freight Forwarding Operations
Domestic and international truck freight transport (approx. 2 days)
Freight orders in domestic road freight transport
National license for commercial road freight transport
Vehicle Types—Dimensions and Vehicle Weights
Freight orders in international road freight transport
CMR Law, CMR Waybill
Accompanying documents in international freight transport
AI-powered route planning and document generation
Profitability Analyses (approx. 1 day)
Calculation of transportation costs in road freight transport
Distinction between fixed and variable costs
Make-or-buy decision for in-house or outsourced transportation
AI-supported cost calculation
Transportation of dangerous goods (approx. 1 day)
Transportation of dangerous goods by road
Legal basis according to GGVSEB
Dangerous goods classes and packaging groups
Rail freight transport (approx. 1 day)
Legal bases and freight contract
Types of freight wagons
Combined transport (approx. 1 day)
Types of combined transport
National and international transport network
Liability and Insurance (approx. 2 days)
General German Freight Forwarder Terms and Conditions
Legal Nature of the ADSp
Liability as a Freight Forwarder and Carrier
Handling Claims
AI Support for Identifying and Handling the Causes of Claims
Insuring Goods
Premium Calculation and Liability Limits
Transportation types and cost calculations (approx. 1 day)
Groupage and system transport
Transportation cost calculation
CEP services
Sea freight and inland waterway transport (approx. 3 days)
Legal bases and contract of carriage
Ship types
Transport price calculation in sea freight traffic
Dimension and weight rates
Surcharges and discounts of shipping companies
Inland waterway transport
Federal waterway network
Air freight transport (approx. 2 days)
Legal bases in air freight transport
Freight contract and air waybill
Calculation of air freight costs
The TACT tariff
Groupage cargo in air freight traffic
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Digital distribution and sales management
Digital market strategies, customer journey and AI (approx. 5 days)
Fundamentals and future fields in digital sales
Trends in digital sales: platform economics, social commerce, omnichannel sales
Market analysis and competition: market positioning (USP), SWOT and buyer behavior
Target group analysis and persona development
Customer centricity and customer journey mapping
Digital sales strategies and sales channels
Use of digital tools for market analysis and competition monitoring
Support for research, idea development and strategy work using AI-supported tools
Successful selling and customer relationships (approx. 4 days)
Practical skills for the digital sales process
Structure and phases of the digital sales process
Sales psychology: needs analysis and buying motives
Conducting conversations in digital sales situations
Social selling and digital relationship management
Digital tools for preparing sales meetings and presentations
AI-supported analysis of customer needs and meeting preparation
New customer acquisition and acquisition - existing customer care (approx. 4 days)
Digital strategies for acquiring new customers
Inbound and outbound sales approaches
Lead generation and lead qualification
Sales funnel and pipeline management
AI-supported lead analysis and prioritization of sales opportunities
Key account management and strategic customer development
Sales pitches: structure, presentation and argumentation
Benefit argumentation and value selling
Differentiating features in competition
Conducting negotiations: principles, phases and price negotiations
Closing the sale and follow-up in digital sales
Customer experience (CX) & complaint management
CRM systems: use for customer management and care
Digital systems for sales automation and customer analysis
Sales controlling and law (approx. 4 days)
Success measurement and performance in sales
Sales controlling: objectives, tasks and instruments of sales controlling
Key figures and evaluation of sales data
Digital systems for reporting and forecasting
AI-supported sales forecasts and data analyses
Competition, trademark and commercial agency law
Drafting contracts: general terms and conditions (GTC) and relevant contractual elements
EU product safety regulation: General Product Safety Regulation (GPSR)
Data protection in digital sales (GDPR)
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
SAP User Sales and Distribution (SD) with additional qualification in Materials Management (MM)
S4H00 Overview of SAP S/4HANA (approx. 4 days)
Navigation, SAP Fiori, SAP Business Client, SAP Logon
System-wide concepts with organizational units, master data and transactions
Overview of financial accounting and logistics modules, mapping of the respective processes in SAP
Reporting, system structure and migration
SAP service offerings
S4500 Business Processes Sourcing and Procurement (approx. 8 days)
Overview and navigation
Processes and corporate structure in procurement
Procurement process
Procurement master data
Stock material compared to consumables
Request via self-service
Extended transactions in procurement
Automated procurement process
Evaluations and analyses
S46000 Sales Fundamentals (approx. 5 days)
Getting Started
Executing an Order Processing Procedure
Maintaining Master Data
Using Presales Documents
Sales Analysis and Monitoring
S46001 The Concept of Available-to-Promise (ATP) in Sales (approx. 3 days)
Introduction to the Concept of an ATP Check
Analysis of the ATP Check Concept
The Concept of Backorder Processing (BOP)
S46050 Fundamentals of Customizing in Sales (approx. 8 days)
Getting Started with Configuration
Configuring Business Partner and Customer Master Data
Configuring Sales Document Types
Configuring Item Categories
Configuring Schedule Line Types
Configuring Special Functions
Set Up Partner Roles and Partner Role Determination
S46100 Delivery Processing in Sales (approx. 5 days)
Working with a Delivery Document
Maintaining Organizational Units for Delivery Processing
Controlling the delivery
Posting Goods Issued for a Delivery
Integrating Delivery Processing with Embedded EWM
Case Study, Certification Preparation, and SAP Sales User Certification (approx. 7 days)
Changes are possible, the course content is updated regularly.
This program will equip you to operate confidently and competently in the fields of international business, foreign trade, logistics, and sales. Upon completion, you will have advanced English skills for everyday professional life and will be able to demonstrate your language proficiency with the internationally recognized TOEIC® test. In addition, you will gain in-depth knowledge of international foreign trade, customs clearance using ZODIAK, as well as freight forwarding and international freight transport. In addition, you’ll develop practical skills in digital sales and distribution management and learn to apply modern sales strategies and AI-powered tools effectively. With the SAP user certification in sales and additional knowledge in materials management, you’ll be able to understand and handle business, sales, and procurement processes in SAP S/4HANA in a practical manner. This will strengthen your professional profile and allow you to combine language, business, logistics, and digital skills.
The course is aimed at people with a commercial or administrative background as well as specialists and managers from the areas of sales, purchasing, materials management and logistics. It is also aimed at IT specialists and those with a degree in economics or relevant professional experience who wish to expand their English language skills, acquire in-depth knowledge of international foreign trade and gain practical training in the area of purchasing through SAP qualifications.
Due to the international networking of many companies as a result of globalization, the English language is becoming increasingly important. When looking for or securing a job today, it is necessary to continuously improve your language skills in order to meet the growing demands in the communicative environment. The meaningful TOEIC® test gives you a detailed insight into your acquired qualifications in the linguistic environment and thus facilitates your career entry and advancement.
In addition, foreign trade and customs clearance specialists are in demand at companies of all sizes in the areas of goods and freight transportation, sea, air and land trade, import and export, as well as in customs clearance and warehousing.
Training partner of SAP® Germany
In cooperation with the SAP training partner alfatraining Bildungszentrum GmbH, we will qualify you for a job in industry and business.
You are directly connected to the SAP® Germany servers and learn on the original SAP® training system (IDES) in the latest version. This gives you the necessary practical experience during the course.
All SAP user courses also conclude with the original SAP certification. Our SAP instructors are qualified SAP consultants who will provide you with intensive support and prepare you optimally for the certification exam.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face teaching via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).