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Certificates: Certificate "Quality manager with TÜV Rheinland certified qualification"
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Examination: Practical project work with final presentation
Quality manager with TÜV Rheinland certified qualification -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 4 Weeks
Basics of process management (approx. 2 days)
Recognize and systematize processes
Visualize and analyze processes
Mastering processes - control variables, key figures
Improving and reorganizing processes
Process management in planning, logistics and service - Production and service
Tools for process management (approx. 3 days)
Application of standard tools, including process flow diagram, cause-effect diagram, histogram, scatter diagram, Pareto diagram
7 management tools and their function - affinity diagram, relation diagram, tree diagram, matrix diagram, portfolio diagram, problem-decision plan, network diagram
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Planning with FMEA and QFD and Design Thinking (approx. 2 days)
The Failure Mode and Effects Analysis: Quality Function Deployment (QFD)
Design Thinking
Statistical methods and evaluation procedures (approx. 2 days)
Types of statistics
Descriptive statistics - Visualization
Inductive statistics - Static
The world of Six Sigma (approx. 1 day)
Meeting customer expectations with Six Sigma
Six Sigma and the spread in the process
The Six Sigma method in practice
It doesn't work without employee participation
The DMAIC cycle: Five steps to success
The history of quality awards (approx. 0.5 days)
The quality prizes at a glance
Japan: The Deming Prize
USA: The Malcolm Baldrige National Quality Award (MBNQA)
The EFQM Levels of Excellence program
The EFQM Model for Excellence (approx. 0.5 days)
Orientation in the EFQM model
Realization in the EFQM model
Results in the EFQM model
EFQM diagnostic tool: RADAR
EFQM Recognition: Ludwig Erhard Prize Basic concepts of excellence
The Balanced Scorecard (BSC) (approx. 1 day)
Perspectives of the BSC
Alignment of the organization with the strategy
BSC pyramid, BSC process
Benefits of the BSC
Learning from the best - Benchmarking (approx. 0.5 days)
Origins of benchmarking
Benchmarking methods
Procedure of a benchmarking process
The continuous improvement process (approx. 1 day)
Kaizen and the continuous improvement process
Dealing with non-conformities (errors, prevention, correction)
Classification of errors
Further building blocks of the CIP
Employee orientation (approx. 0.5 days)
Necessity of employee orientation and
-qualification
Employee orientation and the EFQM model
Employee orientation as a management task
Employee appraisal
Employee survey
Knowledge management
Legal basics (approx. 0.5 days)
The areas of law
National law, European law
Relationship between EU law and national law
LkSG - Supply Chain Due Diligence Act
Product and manufacturer liability (approx. 1 day)
Product liability from contract - material defects,
Warranty claims, positive breach of contract, burden of proof and statute of limitations, delimitation of warranty, commercial obligation to give notice of defects
Statutory product liability claims
Strict liability under the German Product Liability Act (ProdHaftG)
Product liability under administrative law
Criminal product liability
Damage avoidance strategies (approx. 1.5 days)
Drafting contracts (contract management, general terms and conditions, limitations of liability)
Quality assurance agreements
quality management
organization
documentation
Project work, certification preparation and certification examination "Quality Manager with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible. The course content is updated regularly.
Once you have completed the course, you will be able to plan and implement quality management systems. You will be able to handle measurements, controls and problem solving with confidence and have competent knowledge of strategic management methods.
The course is aimed at managers and employees who are entrusted with quality management or who are to implement a QM system in practice, as well as specialists and managers from production and service companies who are actively involved in the QM system and quality improvement.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector. After the course, you will be able to provide meaningful proof of your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).