Management systems should be subject to a continuous improvement process so that opportunities can be identified and costs reduced. This course therefore guides participants through the strategic planning of quality management systems and provides a practical overview of possible management methods.
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Certificates: Certificate "Quality manager with TÜV Rheinland certified qualification"
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Examination: Praxisbezogene Projektarbeit mit Abschlusspräsentation
Qualitätsmanager:in mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 4 Weeks
Basics of process management (approx. 2 days)
Recognize and systematize processes
Visualize and analyze processes
Mastering processes - control variables, key figures
Improving and reorganizing processes
Process management in planning, logistics and service - Production and service
Process Management Tools (approx. 3 days)
Application of standard tools, including process flow charts, cause-and-effect diagrams, histograms, scatter plots, and Pareto charts
7 Management Tools and Their Functions – Affinity Diagram, Relationship Diagram, Tree Diagram, Matrix Diagram, Portfolio Diagram, Problem-Decision Plan, Network Diagram
AI-supported analysis of process and quality data
Planning with FMEA and QFD (approx. 2 days)
Failure Mode, Opportunity, and Influence Analysis
Quality Function Deployment (QFD)
Statistical Methods and Analysis Techniques (approx. 2 days)
Types of Statistics
Descriptive Statistics – Visualization
Inferential Statistics – Statistical
AI- and machine learning-based data analysis
The world of Six Sigma (approx. 1 day)
Meeting customer expectations with Six Sigma
Six Sigma and the spread in the process
The Six Sigma method in practice
It doesn't work without employee participation
The DMAIC cycle: Five steps to success
EFQM Model for Excellence (approx. 1 day)
Basic Concepts of Excellence
Orientation within the EFQM Model
Implementation in the EFQM Model
Results in the EFQM Model
EFQM Diagnostic Tool: RADAR
EFQM Levels of Excellence, Global Award, and Ludwig Erhard Prize
Other Quality Awards: Deming Prize and MBNQA
The Balanced Scorecard (BSC) (approx. 1 day)
Perspectives of the BSC
Alignment of the organization with the strategy
BSC pyramid, BSC process
Benefits of the BSC
The Continuous Improvement Process (approx. 1.5 days)
Kaizen and the continuous improvement process
Handling Nonconformities (Errors, Prevention, Correction)
Classification of Errors
Benchmarking
Additional Components of the CIP
AI-Supported Root Cause Analysis for Nonconformities
Employee Orientation (approx. 1 day)
The Importance of Employee Orientation and Training
Employee Orientation as a Management Responsibility
Promoting a Culture of Quality and Ethical Behavior as a Management Responsibility
Employee Review
Employee Survey
Knowledge Management
Use of AI Applications in Knowledge Management
Requirements for documented information as evidence of effectiveness and implementation
Law and Liability (approx. 2.5 days)
Areas of Law
National Law, European Law
Relationship Between EU Law and National Law
LkSG – Supply Chain Due Diligence Act
Legal Framework for the Use of AI (EU AI Regulation)
Contractual Product Liability – Material Defects,
warranty claims, positive breach of contract, burden of proof and statute of limitations, distinction from a guarantee, commercial duty to give notice of defects
Statutory Product Liability Claims
Strict liability under the Product Liability Act (ProdHaftG)
Administrative Product Liability
Criminal liability for products
Contract Drafting (Contract Management, General Terms and Conditions, Limitations of Liability)
Quality assurance agreements
Quality management
Organization
Documentation
Project work, certification preparation and certification examination "Quality Manager with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible, the course content is updated regularly.
Once you have completed the course, you will be able to plan and implement quality management systems. You will be able to confidently handle measurements, inspections, and problem-solving, and you will have expert knowledge of applying strategic and AI-supported methods in quality management.
The course is aimed at managers and employees who are entrusted with quality management or who are to implement a QM system in practice, as well as specialists and managers from production and service companies who are actively involved in the QM system and quality improvement.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector. After the course, you will be able to provide meaningful proof of your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).