Quality officers and process optimization with Lean, Kaizen and CIP
Free of cost
by funding
-
Certificates: Certificate "Quality representative with TÜV Rheinland-certified qualification"
Certificate "Process optimization with Lean, Kaizen and CIP" -
Examination: Practical project work with final presentations
Quality officers with TÜV Rheinland-certified qualifications -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 8 Weeks
Quality officers with TÜV Rheinland-certified qualifications
Basics of quality management (approx. 1 day)
Terms and definitions
Quality management
Quality management systems
Standards and guidelines
Process basics (approx. 1 day)
What is a process?
Process management according to ISO 9001
Identification of processes
ISO 9001 process model
Corporate environment (approx. 1 day)
Context of the organization
Interested parties
Scope of application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Dealing with risks and opportunities
Quality objectives and planning
Planning changes
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Support (approx. 2 days)
Resources
Competence
Awareness
Communication
Knowledge of the organization, knowledge management
Documentation of the quality management system
Operation (approx. 2 days)
Operational planning
Requirements for products and services
Product development
Predictive failure avoidance with FMEA, QFD, Poka Yoke
External provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and service provision
Release of products and services
Control of non-conforming results
Evaluation of performance (approx. 1.5 days)
Monitoring and measurement
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and certification (approx. 1.5 days)
Fundamentals of auditing
Internal audits
Audit procedure
Auditing external providers or external parties
Certification audit
Communication (approx. 2 days)
Building blocks of communication
The iceberg principle of communication
The four-ears model
Communication behavior in audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 0.5 days)
Quality of an organization
ISO 9004: Guidance for achieving sustainable success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Continuous process optimization with Kaizen
What is CIP/Kaizen? (approx. 0.5 days)
Historical development of the CIP (approx. 1.5 days)
General conditions for CIP
Saturated and unsaturated markets
Supply/demand orientation
Japanese corporate culture
Toyota Production System
Development of quality management systems, ISO 9001
TQM quality awards, EFQM model (2020)
Six Sigma
Philosophy of CIP/Kaizen (approx. 1 day)
The five central principles
Continuous improvement in ISO 9001 (7 principles, PDCA process model) and continuous improvement
Interaction of innovation, standard and kaizen
Internal customer/supplier principle
Process wear and tear
Informal evasive action
Change management
Tasks of management and employees
Worker self-assessment
CIP impulses
Customer requirements and satisfaction (approx. 1 day)
Society and market movements
Integrated management systems
Vuca and agility
Requirements and wishes
Kano model
Stakeholder analysis
CTQ Translation Matrix
CTQ Tree
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Lean in quality management
Process optimization: Efficiency for the benefit of customers - lean management (approx. 0.5 days)
Philosophy: Focus on customer requirements
Productivity - Quality - Availability - Flexibility
Implementation and Kaizen (approx. 0.5 days)
Environment for Kaizen
Corporate culture of improvement and optimization
Visual Management
5S method/5A campaign
Eliminate waste (approx. 1 day)
Value creation/Muda
MIT study
Elimination of the three MU's, the 3-MU checklist
7 types of waste (TIMWOOD)
8V rule
Mura and Muri
Synchronize processes (approx. 0.5 days)
Production in the customer cycle
Cycle time, cycle time, throughput time
Cell logic, omega cell, chaku-chaku principle
One-piece flow
Pull principle (supermarket) and push principle
Just-in-time logistics [JIT]
Customer-oriented, highly efficient value streams (approx. 0.5 days)
Structure of a value stream
Value creation quotient [WQ]
Visualization: benefits, symbols, data box
Production leveling/Heijunka (approx. 0.5 days)
Heijunka versus series
Heijunka box
Batch size 1
Application example
Increasing the number of cycles
Kanban flow system (material and information flow)
Kanban project
Improving production facilities (approx. 0.5 days)
TPM, autonomous maintenance
Key figure OEE
Minimization of set-up times
SMED/EKUV
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuous improvement process (CIP)
Standardize processes (approx. 1 day)
Quality policy standardization
Advantages of standards
Standards in the company
Questions about the standard
Defining processes, from the process landscape to the process description
Visualization
Process planning
3 process states
Controlling processes (approx. 2 days)
ISO 9001 requirements (4.4, 8.1, 8.5.1): capable and controlled processes
Customer key figures (Cpk/Sigma level)
Selection of methods: Stacey matrix, Cynefin
Process management
Process analysis
Standard tools
Q7 and M7
Six Sigma tools
Process efficiency analysis
Data analysis, Statistical Process Control [SPC]
Statistical basics
SPC in series production: interpreting the quality control chart [QRK], automation (Jidoka)
Evaluation models (approx. 1 day)
PDCA: Improvement of improvement
Self-assessment maturity level ISO 9004 and EFQM
Management assessment according to ISO 9001
6-W questioning technique
4-M/7-M checklist
Benchmarking and best practice
BSC
Hoshin Kanri, X-Matrix
Measuring customer and employee satisfaction
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuously improve processes (approx. 0.5 days)
Customer satisfaction
Avoid mistakes
Error culture and Hansei
Avoiding mistakes (approx. 0.5 days)
Development according to customer requirements: QFD and design thinking
Risk management
Risk landscape
Risk matrix
Failure mode and effects analysis [FMEA]
Poka Yoke
Internal audits
Dealing with defects (approx. 1 day)
Error classification (DIN 55350)
Customer communication: complaint management, 8D report
Corrective actions, the search for root causes: 10 steps to problem solving with tools (Q7, M7)
Problem-solving funnel with 6 W and 5 times Why (Root Causes)
Fault tree, cause map
A3 problem-solving sheet
Empowering employees (approx. 1 day)
Why and how?
Ownership and entrepreneurship
Task of the manager
Employee satisfaction
ISO 9001: Competence and awareness, knowledge management
Idea management (BVW)
Lean: Teamwork
Quality Circle [QC]
Order fulfillment and problem solving in a team: project management and Scrum
Community of Practice [PoC]
Visual Management (approx. 0.5 days)
Purposes, advantages, methods
Visual process control, Andon (traffic light)
Store floor management
Quality controlling - finances (approx. 0.5 days)
The 10 rule of failure costs
Costs for conformity and error costs
Liability cost trap
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
Once you have completed the course, you will be able to plan, introduce and maintain a quality management system and monitor its effectiveness. You will also have professional knowledge in the application of DIN EN ISO 9001 and in the planning of internal quality audits.
You also recognize the permanent opportunity for improvement, you have the necessary expertise to implement these improvements and the right understanding of a functioning lean philosophy in the company.
The course is aimed at managers and employees who are entrusted with quality management, who are to implement a QM system in practice or who would like to develop in the area of quality management, as well as specialists and managers from production and service companies who are actively involved in the QM system and quality improvement.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector.
Specialists who also have knowledge of process optimization are in high demand across all industries and are among the most important specialists in modern companies.Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).