Quality representative and auditor with Six Sigma Yellow/Green Belt
Free of cost
by funding
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Certificates: Certificate "Quality representative with TÜV Rheinland-certified qualification"
Certificate "Quality auditor with TÜV Rheinland certified qualification"
Certificate "Six Sigma Yellow & Green Belt" -
Examination: Quality officers with TÜV Rheinland-certified qualifications
Quality auditor with TÜV Rheinland certified qualification
Six Sigma Green Belt exam
Practical project work with final presentations -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
Quality officers with TÜV Rheinland-certified qualifications
Basics of quality management (approx. 1 day)
Terms and definitions
Quality management
Quality management systems
Standards and guidelines
Process basics (approx. 1 day)
What is a process?
Process management according to ISO 9001
Identification of processes
ISO 9001 process model
Corporate environment (approx. 1 day)
Context of the organization
Interested parties
Scope of application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Dealing with risks and opportunities
Quality objectives and planning
Planning changes
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Support (approx. 2 days)
Resources
Competence
Awareness
Communication
Knowledge of the organization, knowledge management
Documentation of the quality management system
Operation (approx. 2 days)
Operational planning
Requirements for products and services
Product development
Predictive failure avoidance with FMEA, QFD, Poka Yoke
External provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and service provision
Release of products and services
Control of non-conforming results
Evaluation of performance (approx. 1.5 days)
Monitoring and measurement
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and certification (approx. 1.5 days)
Fundamentals of auditing
Internal audits
Audit procedure
Auditing external providers or external parties
Certification audit
Communication (approx. 2 days)
Building blocks of communication
The iceberg principle of communication
The four-ears model
Communication behavior in audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 0.5 days)
Quality of an organization
ISO 9004: Guidance for achieving sustainable success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Quality auditor with TÜV Rheinland certified qualification
Fundamentals of auditing, audit types (approx. 2 days)
Audits as a management tool
Audit classification according to participants
Audit classification according to the subject of the audit
Standards as a basis for auditing and certification (approx. 1 day)
Industry-independent certification standards
Industry-specific certification standards
Management of an audit program (approx. 2 days)
Defining the audit program objectives
Audit program risks and opportunities
Defining, implementing and monitoring the audit program
Reviewing and improving the audit program
Carrying out an audit (approx. 3 days)
Initiating the audit
Preparing the audit activities
Carrying out audit activities
Creating and distributing the audit report
Concluding the audit
Carrying out audit follow-up measures
Competence and assessment of auditors (approx. 1 day)
Determining the competence of auditors
Determining the assessment criteria for auditors
Selecting the appropriate assessment method
Carrying out the auditor assessment
Maintaining and improving auditor competence
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Certification (approx. 1 day)
ISO 9001: A model for success
Certification - Why?
Selection of the certification company
Certification process
Process requirements for certification (approx. 3 days)
Activities prior to certification
Planning audits
Initial certification
Conducting audits
Certification decision
Maintenance of certification
Appeals, complaints
Customer records
Audit communication (approx. 2 days)
Basics of communication
Audit opening
During the audit
After the audit
Project work, certification preparation and certification examination "Quality auditor with TÜV Rheinland certified qualification" (approx. 5 days)
Quality management - Six Sigma Yellow & Green Belt
Six Sigma Yellow Belt (approx. 1 week)
Introduction to the Six Sigma strategy
The Six Sigma organization: roles and tasks
The DMAIC method
Define phase
Customer requirements (Voice of Customer)
Specific project requirements (CTQs)
Problem identification and description
Process visualization (SIPOC diagram)
Measure phase
Process Mapping, Cause & Effect Matrix
Process capability and process indicators
Fundamentals of statistics
Introduction to statistical software incl. graphical methods
Analysis phase
Data analysis methods (overview)
Cause-effect analysis (fishbone diagram, Ishikawa)
Risk analysis (FMEA)
Improve phase
SWOT
Generate solution ideas
Estimate financial impact
Control phase
Control plan
Poka Yoke
Documentation
Project work
To deepen the content learned
Presentation of the project results
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Six Sigma Green Belt (approx. 3 weeks)
Project management with Six Sigma
Green Belts as project management
Teamwork and leadership
Define phase
Define project and create project order
Determining costs and formulating objectives (benefits)
Team composition, schedule and milestones
Measure phase
Reliable and representative data collection Measurement System Analysis (MSA)
Graphical representation of data
Analysis phase
Process capability analysis
Statistical test & analysis methods (ANOVA etc.)
Methods of process visualization
Focusing and hypothesis development
Improve phase
SWOT
Design of Experiments (DoE)
Select and implement solutions
Control phase
Development of a process monitoring plan
SPC control charts
Review of the results of the improvement project
Presentation of the results
Integration into existing QM systems
Project work
To deepen the content learned
Presentation of the project results
Six Sigma Green Belt exam
Changes are possible. The course content is updated regularly.
Once you have completed the course, you will be able to plan, introduce and maintain a quality management system and monitor its effectiveness. You will also have professional knowledge in the application of DIN EN ISO 9001 and in the planning of internal quality audits.
In addition, all the necessary theoretical principles for the practical implementation of audits in organizations are taught. You will acquire the know-how to carry out qualified audits in the company: You will support the effectiveness of the QM system and promote the company's quality capability. You will optimally coordinate customer requirements, quality standards and organizational conditions and bring transparency to the processes. You simplify the workflows in the company and use the synergy effects of a process-oriented QM system. You will be able to plan and carry out audits.
You will also be familiar with the specific tools and methods of Six Sigma in order to implement projects independently and successfully.
The course is aimed at managers and employees who are entrusted with quality management, who are to implement a QM system in practice or who would like to develop in the field of quality management, as well as specialists and managers from production and service companies who would like to work as QM auditors.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector. After the course, you will be able to provide meaningful proof of your new skills with a TÜV Rheinland-certified qualification.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).