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Certificates: Certificate "Process manager with TÜV Rheinland certified qualification"
Certificate "Change Manager (IHK)"
Certificate "Professional Scrum Master (PSM I) from Scrum.org" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
(Change Manager:in zertifiziert durch die IHK)
Prozessmanager:in mit TÜV Rheinland geprüfter Qualifikation
Scrum.org-Zertifizierung PSM I - Professional Scrum Master (in englischer Sprache) -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
Process manager with TÜV Rheinland-certified qualification
Basics of process management (approx. 2 days)
Understanding and terms in process management
Components of processes
Process map and process model
Roles in process management
Strategic and operational process management
Process management, organizational environment and process models
Preparing, conducting and leading process workshops
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Operational process management (approx. 4 days)
Operational process management cycle
Deriving operational process goals
Process-oriented organizational development
Systemic order clarification
Develop target processes
Introducing, executing, measuring and analyzing processes
Change management during process rollout
Dealing with resistance and conflicts
Process model "Introduction of BPM"
Introduction of OPM (practical examples)
Strategic process management (approx. 3 days)
Defining goals
Use process-oriented balanced scorecard
Developing a process map
Plan and control processes strategically
Integrate strategic and operational process management
Process-oriented organization (approx. 4 days)
Challenges in the design of the process-oriented organization
Setting up BPM governance
Forms of the process-oriented organization
Designing a process model
Aligning technology with processes
Integrating existing methods
Leading a process-oriented organization (approx. 4 days)
Challenges in managing the process-oriented organization
Introducing and implementing role concepts for process and line
Deriving competencies from processes
Establishing a learning organization
Accompanying change with process-oriented organizational development
Procedure models for the introduction of the process-oriented organization
Promoting a process-oriented culture
Leadership in the process-oriented organization
Project work, certification preparation and certification examination "Process manager with TÜV Rheinland certified qualification" (approx. 3 days)
Change Manager (IHK)
Industry 4.0 and digital transformation basics (approx. 3 days)
What is Industry 4.0?
Developments from the past to the present
Digital revolution or normal development?
The most important building blocks for a factory of the future
What impact will Industry 4.0 have on the economy and people?
The technical basis - intelligent, digitally networked systems and production processes
What is digital transformation?
Digital transformation as a process of continuous further development of digital technologies
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Personal ability to change within New Work (approx. 5 days)
Work 4.0 - The New Work era
The new world of work - more digitalized, more mobile, more efficient and more networked
The old workplace - a look back
The new workplace - What does the current workplace already look like?
The workplace of the future - video conferencing, working from home and robots
Global teams: the most important building blocks for successful global collaboration and teamwork
Self-organization and self-management in the New Work era
Agile learning and knowledge management in the digital age
An overview of models and tools for modern conflict management
The opportunities inherent in New Work and Work 4.0
Systems and processes (approx. 2 days)
Process analysis with regard to digital transformation
Lean management - management processes rethought
Design Thinking - An insight into the new form of problem solving and idea generation
Scrum - A possibility of agile project and product management
What is change and innovation management (approx. 5 days)
The analysis of change - how a change process begins
Which tools and instruments accompany the change
The design of a change architecture - The "king competence" in change management
The success factors of change management
It doesn't work without change communication
Innovation management - change management as a driver for innovation
The innovation process: planning, implementation and monitoring success
Change monitoring in change processes (approx. 2 days)
Agile reporting - progress monitoring
Communication controlling - planning, management and control of corporate communication
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Agile project management with Scrum: Master
Basics (approx. 3 days)
Agile mindset
Agile project management: overview
Differences and additions to traditional project management methods
Phases of an agile project
Strengths and weaknesses of agile project management
Prerequisites/framework conditions for agile projects (approx. 5 days)
Project environment, values and principles
Requirements for agile projects at a technical level in IT projects
Transferability of agile methods to projects outside IT
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
The Scrum framework (approx. 3 days)
Scrum philosophy
The different result responsibilities in Scrum and their tasks: Scrum Master, Developer, Product Owner
Self-organized teams
The Scrum meetings: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospectives
Scrum artifacts: product backlog, sprint backlog, increment
Planning with Scrum
Effects on organizations
Project management (approx. 2 days)
Stakeholder management
Problem identification and resolution
Scaled Scrum/Nexus
Key factor team (approx. 2 days)
Framework conditions for agile teams
Responsibility, collaboration and commitment in an agile team
Effective team and self-management
Communication in the team
Project work, certification preparation and Scrum.org Professional Scrum Master certification (PSM I) in English (approx. 5 days)
Changes are possible. The course content is updated regularly.
After this course, you will be familiar with approaches, process models and systems to make processes even more successful.
You also understand how important change and innovation are for business success and know the impact of changing processes and structures on the working environment. You are familiar with the roles in a modern company, you can develop strategic plans and then evaluate their success.
In addition, you are proficient in the Scrum process and support product owners in process management and improvement. You are able to organize and moderate Agile/Scrum meetings as well as the implementation of sprints and are familiar with Scrum artifacts.
The course is aimed at people who want to take on process responsibility, managers, division and department heads and people with knowledge of project and quality management.
Holistic process management takes into account corporate structures and culture as well as management principles and is therefore a decisive factor for the success of the company. Process managers are therefore in demand in large and medium-sized companies in all sectors.
In addition, interdisciplinary knowledge of digital processes is in demand across all sectors.With Scrum, you will also learn a project and product management process model that was originally used for agile software development in particular, but is now also used in many other specialist areas. As a scalable project management and development method, it is used successfully in numerous large-scale projects with several hundred team members. The official certificate from Scrum.org provides you with internationally recognized proof of your qualifications as a Scrum Master.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).