The course covers the fundamentals of process and project management as well as the leadership of process-oriented organizations. It also addresses current change processes related to digital transformation and change management as factors for success.
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Certificates: Certificate "Process manager with TÜV Rheinland certified qualification"
Basic certificate in project management (GPM)® from PM-Zert
Certificate "Change Manager (IHK)" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
(Change Manager:in zertifiziert durch die IHK)
Prozessmanager:in mit TÜV Rheinland geprüfter Qualifikation
Zertifizierung durch die PM-ZERT, Zertifizierungsstelle der GPM Deutsche Gesellschaft für Projektmanagement e. V. -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
Process manager with TÜV Rheinland-certified qualification
Basics of process management (approx. 2 days)
Understanding and terms in process management
Advantages of process management
Basic principles of process management
Benefits of process management
Components/characteristics of processes
Types of business processes (primary and secondary)
Structural/process organization
Strategic and operational process management
Overview of the most important process management methods: Six Sigma, Lean Management, BPR, Balanced Scorecard, PDCA and Kaizen
Artificial intelligence (AI) in the work process (approx. 1 day)
Presentation of specific AI technologies
and possible applications in the professional environment
Operational process management (approx. 8 days)
Operational process management cycle (process life cycle)
Methods of process identification and recording
Methods of identification such as SIPOC and IAO
Process landscape/map/process model
Structuring options for the process model
Methods of process mapping (from interviews to workshops) and storyboarding
Creativity in process management (e.g. mind mapping)
Methods and tools for process analysis
Methods and tools for process modeling and documentation
Modeling of flowcharts
Deriving operational process goals from strategic goals
Overview of management methods for optimization
Developing target processes from optimization
Change management during process rollout
Dealing with resistance and conflicts
Executing, controlling and monitoring processes
KPIs for process control and monitoring
Introducing CIP
Strategic process management (approx. 2 days)
Define corporate strategy
Determine goals and derive need for action, plan measures
Use KPIs
Define business model and structure
Use balanced scorecard
Plan and control processes strategically
Integrate strategic and operational process management
Process-oriented organization (approx. 4 days)
Challenges in the design and management of the process-oriented organization
Setting up BPM governance
Elements of BPM governance - from roles and documentation to process audits
Making the process model known
Aligning technology with processes
Roles in process management
Introducing and implementing role concepts for process and line
Leadership in the process-oriented organization: leadership skills, defining management processes, establishing learning organizations, promoting a process-oriented culture
Project work, certification preparation and certification examination "Process manager with TÜV Rheinland certified qualification" (approx. 3 days)
Project management
Artificial intelligence (AI) in project management (approx. 1 day)
Presentation of specific AI technologies
Recommendations for dealing with AI
Prompting in a professional context
Context skills (approx. 3 days)
Governance, structures and processes
Strategy
Power and interests
Personal and social skills (approx. 1 day)
Personal communication
Technical skills (approx. 10 days)
Project design
Agile project management
Organization, information and documentation
Opportunities and risks
Requirements and goals
Scope of services and deliverables
Process and deadlines
Stakeholders
Resources
Costs and financing
Planning and control
Project work, certification preparation and certification examination in project management (approx. 5 days)
By PM-ZERT, certification body of the GPM Deutsche Gesellschaft für Projektmanagement e. V.
Change Manager (IHK)
Fundamentals of Industry 5.0 and Digital Transformation (approx. 3 days)
Industry 5.0 – Sustainable, Human-Centered, and Resilient
Developments from the Past to the Present
Digital Revolution or Natural Evolution
The Key Building Blocks for a Factory of the Future
The Impact of Industry 5.0 on the Economy and People
The Technical Foundation – Intelligent, Digitally Networked Systems and Production Processes
Digital Transformation as a Continuous Process of Development
Artificial Intelligence and Generative AI as Drivers of Transformation
Opportunities and Limitations of AI in Everyday Work Life
Legal Framework: The EU AI Act
Personal Adaptability in the Context of New Work (approx. 4 days)
The New Work Era
Putting People First
The New World of Work—More Digital, More Mobile, More Efficient, and More Connected
The Old Workplace—A Look Back
The New Workplace – Current Status
The Workplace of the Future—Video Conferencing, Remote Work, and Robots
Global Teams: The Key Building Blocks for Successful Global Collaboration and Teamwork
Self-organization and self-management in the New Work era
Agile Learning and Knowledge Management in the Digital Age
AI-powered tools for self-organization and knowledge management
An Overview of Models and Tools for Modern Conflict Management
The Opportunities of New Work and Work 5.0
Systems and Processes (approx. 3 days)
Process Analysis with a Focus on Digital Transformation
AI-powered process mining for process optimization
Lean Management – Rethinking Leadership Processes
Design Thinking – An Insight into the New Approach to Problem Solving and Idea Generation
AI as an ideation partner in Design Thinking
Scrum – An Approach to Agile Project and Product Management
Change and Innovation Management (approx. 5 days)
Analyzing Change—The Beginning of the Change Process
Tools and Instruments in the Change Process
AI-powered analysis and forecasting tools in the change process
Designing a Change Architecture—The “Core Competency” in Change Management
Success Factors in Change Management
Dealing with Resistance
The Importance of Change Communication
Generative AI in Change Communication
Innovation Management – Change Management as a Driver of Innovation
The Innovation Process: Planning, Implementation, and Performance Monitoring
AI as a Driver of Innovation for New Business Models
Change Monitoring in Change Processes (approx. 2 days)
Agile Reporting – Progress Tracking
AI-Powered Reporting and Data Analysis
Communication Controlling—Planning, Management, and Monitoring of Corporate Communications
AI-powered sentiment analysis in communication management
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
After this course, you will be familiar with approaches, process models and systems to make processes even more successful.
You will also master basic project management techniques and be able to apply them. The theoretical knowledge imparted in combination with many practical exercises will enable you to carry out future projects professionally.
You also understand the importance of change and innovation for business success and know the impact of changing processes and structures on the working environment. You are familiar with the roles in a modern company, you can develop strategic plans and then evaluate their success.
Persons from the technical, design and/or commercial or office sector who are familiar with the planning, implementation and evaluation of projects or who aspire to such an activity. The basics of project management are geared towards both target groups. In the project work, the focus on technical or commercial expertise is taken into account and applied.
The course is also aimed at business-oriented individuals who are facing the entrepreneurial challenges of digitalization.
Holistic process management takes into account corporate structures and culture as well as management principles and is therefore a decisive factor for the success of the company. Process managers are therefore in demand in large and medium-sized companies in all sectors.
You will also take the exam for the internationally recognized Basic Certificate in Project Management (GPM) ®. The certification exam is conducted by PM-ZERT (certification body of the GPM Deutsche Gesellschaft für Projektmanagement e. V.). V.).
In addition, interdisciplinary knowledge of digital processes is in demand across all sectors.Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).