-
Certificates: Certificate "GMP Project and Process Manager"
Certificate "Artificial intelligence (AI) in quality management" -
Examination: Prozessmanager:in mit TÜV Rheinland geprüfter Qualifikation
-
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 8 Weeks
Process manager with TÜV Rheinland-certified qualification
Basics of process management (approx. 3 days)
Understanding and terms in process management
Advantages of process management
Basic principles of process management
Benefits of process management
Components/characteristics of processes
Types of business processes (primary and secondary)
Structural/process organization
Strategic and operational process management
Overview of the most important process management methods: Six Sigma, Lean Management, BPR, Balanced Scorecard, PDCA and Kaizen
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Operational process management (approx. 8 days)
Operational process management cycle (process life cycle)
Methods of process identification and recording
Methods of identification such as SIPOC and IAO
Process landscape/map/process model
Structuring options for the process model
Methods of process mapping (from interviews to workshops) and storyboarding
Creativity in process management (e.g. mind mapping)
Methods and tools for process analysis
Methods and tools for process modeling and documentation
Modeling of flowcharts
Deriving operational process goals from strategic goals
Overview of management methods for optimization
Developing target processes from optimization
Change management during process rollout
Dealing with resistance and conflicts
Executing, controlling and monitoring processes
KPIs for process control and monitoring
Introducing CIP
Strategic process management (approx. 2 days)
Define corporate strategy
Determine goals and derive need for action, plan measures
Use KPIs
Define business model and structure
Use balanced scorecard
Plan and control processes strategically
Integrate strategic and operational process management
Process-oriented organization (approx. 4 days)
Challenges in the design and management of the process-oriented organization
Setting up BPM governance
Elements of BPM governance - from roles and documentation to process audits
Making the process model known
Aligning technology with processes
Roles in process management
Introducing and implementing role concepts for process and line
Leadership in the process-oriented organization: leadership skills, defining management processes, establishing learning organizations, promoting a process-oriented culture
Project work, certification preparation and certification examination "Process manager with TÜV Rheinland certified qualification" (approx. 3 days)
Artificial intelligence (AI) in quality management
Basics of artificial intelligence in quality management (approx. 2 days)
AI core definitions and technologies
Significance and possible applications for QM
AI in the ISO 9001 context (approx. 1 day)
Process and risk-based approach
Standard-relevant AI fields of application
Data management and analysis (approx. 2 days)
Data quality and preparation
Data availability and documentation
Predictive quality and data-based decisions
Predictive analytics and machine learning
Risk and requirements management with AI
Legal and ethical aspects (approx. 4 days)
AI regulation, GDPR and EU AI Act
ISO/IEC 42001 (management systems for AI)
Corporate compliance
Bias, discrimination, traceability
Responsibility for AI-supported decisions
Current developments regarding ISO 9001:2025
Prompting and automation (approx. 1 day)
Effective prompting for QM applications
Short workflows with a low-code platform
CIP and process improvement with AI (approx. 2 days)
Process management according to ISO 9001
CIP cycle and automation options
Suggestions for improvement with ChatGPT
AI in internal communication (approx. 3 days)
Analyze customer requirements with AI support
Creating texts with AI (audit reports, action plans)
Creating simple learning modules and content as well as
employee training with AI
Auditing and certification (approx. 2 days)
Planning and preparation with AI
Generating audit checklists
Audit programs
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
After this course, you will be familiar with approaches, process models and systems to make processes even more successful.
You can also use tools such as ChatGPT Team and low-code platforms specifically for process optimization, data analysis and audit preparation. The focus here is on integrating AI into ISO 9001-compliant QM processes, taking legal and ethical requirements into account (AI Act, GDPR) and developing automated solutions for CIP, audit and communication. You will also be able to use and further develop AI applications independently, responsibly and in compliance with standards in quality management.
The course is aimed at people who want to take on process responsibility, managers, division and department heads and people with knowledge of project and quality management.
Holistic process management takes into account corporate structures and culture as well as management principles and is therefore a decisive factor for the success of the company. Process managers are therefore in demand in large and medium-sized companies in all sectors.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).