Network administration: Service and support (CompTIA A+) and data protection officer
Free of cost
by funding
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Certificates: CompTIA A+" certificate
Certificate "Data protection officer with TÜV Rheinland-certified qualification" -
Examination: Practical project work with final presentations
CompTIA A+ certification exams 220-1101 and 220-1102
Data protection officer with TÜV Rheinland-certified qualification -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
Network Administration: Service and Support (CompTIA A+)
Mobile devices (approx. 3 days)
Laptop hardware and components
Display components
Accessories and connections
Network connection for mobile devices
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Networks (approx. 3 days)
Connections, protocols and purposes of Transmission Control Protocol (TCP) and User Datagram Protocol (UDP)
Common network hardware
Protocols for wireless networks
Services provided by network hosts
Simple wired/wireless networks for small offices (Small Office/Home Office, SOHO)
Network configuration concepts (DNS, DHCP, VLAN, VPN)
Internet connection types and network types
Network tools
Hardware (approx. 4 days)
Basic cable types and connector types
RAM types
Memory devices
Main boards, central processing units (CPUs) and additional cards
Suitable power supply
Multifunction devices/printers
Printer consumables
Virtualization and cloud computing (approx. 2 days)
Cloud computing concepts
Customer-side virtualization
Hardware and network troubleshooting (approx. 4 days)
Best practices for problem solving
Problems related to motherboards, RAM, CPU and power supply
Problems with storage devices and RAID arrays
Video, projector and display issues
Common problems with mobile devices
Printer errors
Problems with wired and wireless networks
Project work/case study, certification preparation and certification exam (approx. 4 days)
CompTIA A+ 220-1101
Operating systems (approx. 4 days)
Basic features of different versions of Microsoft Windows
Suitable Microsoft command line tools
Windows 10 functions and tools
Suitable utilities of the Microsoft Windows 10 Control Panel
Suitable Windows settings
Configure Microsoft Windows network on a client/desktop
Application installation and configuration concepts
Common operating system types: Windows, Linux, macOS, Chrome OS, iPadOS, iOS, Android
Operating system installations and upgrades
Functions and tools of macOS/desktop operating systems
Functions and tools of Linux client/desktop operating systems
Safety (approx. 4 days)
Various security measures
Wireless security protocols and authentication methods
Detecting, removing and preventing malware with suitable tools and methods
Social engineering attacks, threats and vulnerabilities
Basic security settings in the Microsoft Windows operating system
Workstation configuration
Protection of mobile and embedded devices
Data destruction and disposal methods
Security settings for wired and wireless networks in small offices
Browser and relevant security settings
Software troubleshooting (approx. 4 days)
Troubleshooting problems with Microsoft Windows operating systems
Troubleshooting errors and security flaws on a PC
Procedures for removing malware
Problems with mobile device operating systems
Problems with the security of mobile devices
Operating systems
Workflows (approx. 3 days)
Documentation and support system information management
Change management
Backup and restore of a workstation
Security procedures
Environmental impact and local environmental controls
Prohibited content/activities and privacy, licensing and policy concepts
Appropriate communication techniques and professionalism
Scripting basics
Remote access technologies
Project work/case study, certification preparation and certification exam (approx. 5 days)
CompTIA A+ 220-1102
Data protection officer with TÜV Rheinland-certified qualification
Data protection in the company - basics (approx. 2 days)
Structure of the European General Data Protection Regulation
The Federal Data Protection Act - subject matter and objectives
GAP analysis between BDSG and GDPR
Areas of application
Definitions of terms
Principles and rights of data subjects (approx. 1 day)
Principles for the processing of personal data
Legitimate interests
Consent
Transparency requirement
Duty to inform
Rights of data subjects
Rectification and erasure
Right to object
Restrictions
Responsible persons and data processors (approx. 2 days)
Privacy by design & default, risk assessments
Order processing
Register of processing activities
Security of processing
Entry, access and access controls
Data protection impact assessment
Data protection officer (appointment, position, tasks, attitude, probationary period)
Other bodies with a data protection function
The role of the works council (co-determination)
Code of conduct, certification, pre-audit, main audit, post-audit
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Transfer of personal data (approx. 2 days)
General principles of natural transfers
Data transfers to third countries
Supervisory authorities
Responsibilities, tasks, powers
Legal remedies, liability and sanctions (approx. 2 days)
Legal remedies
Liability, fines, sanctions
Special processing situations
Final provisions
Federal Data Protection Act (approx. 1 day)
Scope of application, video surveillance of public areas
Exceptions to the rights of data subjects
DPOs of public and non-public bodies
LDAs, fine regulations, sanctions
IT security and data protection (approx. 3 days)
Network components, storage components (RAID)
Basics of access management
IT security basics
IT baseline protection standards
Risk factors
Improvement options
Other areas of responsibility (approx. 3 days)
Basics of social data protection
Basics of employee data protection
Personnel file, data access and information rights
Setting up and operating a data protection management system and SDM
The legal framework of outsourcing from a data protection perspective
Data protection in the area of marketing and advertising measures
TDDDG (approx. 1 day)
Structure and contents of the Telecommunications Digital Services Data Protection Act
Project work, certification preparation and certification exam "Data Protection Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible. The course content is updated regularly.
You are familiar with the most common hardware and software technologies in companies and have the knowledge required to support complex IT infrastructures. You can assemble components according to customer requirements, install, configure and maintain devices, PCs and software for end users, correctly diagnose, solve and document typical hardware and software problems.
You will also be prepared for the tasks of a data protection officer. You will have the necessary knowledge based on the current EU GDPR for legally compliant handling of personal data, knowledge in the area of data protection organization and IT security.
IT beginners who want to acquire good basic knowledge.
With a CompTIA A+ certification, you will obtain a vendor-independent, globally recognized certification that proves your skills as an entry-level IT professional. IT service and support technicians with this knowledge are employed directly by IT service providers as well as in-house by companies in all industries.
Persons with additional qualifications as data protection officers act as a link between management, the works council, supervisory authorities and employees.
After the course, you will be able to demonstrate your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).