-
Certificates: "Sustainability manager with TÜV Rheinland-certified qualification" certificate
Certificate "Environmental protection officer with TÜV Rheinland-certified qualification"
Digital Communication" certificate -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Nachhaltigkeitsmanager:in mit TÜV Rheinland geprüfter Qualifikation
Umweltschutzbeauftragte:r mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 12 Weeks
Sustainability manager
Introduction to the topic of sustainability (approx. 2 days)
Term/definition of sustainability
Meaning of value orientation, social responsibility
Sustainable Development Goals (the 17 goals)
Sustainable corporate management
Stakeholder orientation and management
Instruments, models and systems of sustainable management with CSR and ESG model
Tasks of sustainability managers
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies and possible applications in the professional environment
Environment and risk analyses (approx. 2 days)
Presentation of tools and models
Stakeholder analysis with requirements
Analysis of sustainability factors
Double materiality analysis
Framework conditions, laws, regulations (approx. 2 days)
Legal regulations of the EU/ BRD
DIN EN ISO 26000:2021
ZNU standard for sustainable management
DIN EN ISO 14040/14044 and 14064/14067 (life cycle assessment and carbon footprint)
Co2 certificates
Sustainability in companies (approx. 2 days)
Sustainability in operational processes
and procedures
Standardized management systems
Goals and mission statements
Sustainability management tools
Monitoring, measurement and CIP
Sustainability reporting (approx. 3 days)
Corporate Sustainability Reporting Directive (CSRD)
European Sustainability Reporting Standards (ESRS)
Reporting tools, logos, seals and symbols
Sustainability reporting
Common sustainability standards with DNR, GRI
Insight into the (CSR) sustainability report
Conception, coordination and preparation of a sustainability report
Development of a sustainability management system (approx. 4 days)
Basic analysis - identification of gaps between existing management system regulations
Integration strategy and planning
Design and implementation of a sustainability management system (NMS)
Integration into existing management systems
Sustainability controlling with key performance indicators (KPIs)
Innovations and current trends (approx. 2 days)
International and supranational initiatives
Climate protection and human rights in supply chains
Sustainable corporate culture and communication
Greenwashing
Sustainable digitalization
Project work, certification preparation and certification exam "Sustainability Manager: in TÜV Rheinland certified qualification" (approx. 3 days)
Environmental protection officer with TÜV Rheinland-certified qualification
Basics (approx. 2 days)
Environmental law: operator obligations, responsibilities, liability
Rights and obligations of company representatives
Environmental liability law
Administrative offenses and environmental criminal law
Waste management (approx. 4 days)
Waste law
Recycling and Waste Management Act
Subordinate legislation, including NachwV, AVV, AbfAEV, EfbV
Differentiation between product and waste, product regulations (e.g. commercial waste)
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies and possible applications in the professional environment
Water protection (approx. 3 days)
Water law
Water Resources Act (WHG)
Wastewater levy and water usage fees
Indirect discharger ordinance
Sub-legal regulations, including AwSV, AbwV (wastewater disposal/discharge, handling of substances hazardous to water)
Immission control (approx. 4 days)
Immission control law
Federal Immission Control Act (BImSchG)
Subordinate legislation to the BImSchG (including BImSchV, TA-Luft, TA-Lärm)
Other relevant legal regulations, including UVPG
Plant approval
Implementation of the IED Directive
Hazardous substances/chemicals law (approx. 4 days)
Basics of handling hazardous substances (including GefStoffV, TRGS)
ChemG
Requirements for the storage of hazardous substances according to VbF and TRGS
Safety data sheets and operating instructions
Dangerous goods in distinction to waste law
Basics of GGVSEB, ADR
Project work, certification preparation and certification examination "Environmental Protection Officer with TÜV Rheinland-certified qualification" (approx. 3 days)
Digital communication
Basics (approx. 2 days)
What is "digital communication"?
Differentiation from analog communication
Mixed forms
Advantages and disadvantages of digital communication (always on, data integration, internationalization, interactivity)
What is digital rhetoric?
Text-based, audio-visual and multimedia communication channels and hybrid forms (e-mail, instant messaging, podcasts, etc.)
Legal basics (approx. 1 day)
Media and copyright law
Data protection (DSGVO) and data security
Encryption of data
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Media competence (approx. 1 day)
keywords
algorithms
Recognizing fake news
Confirmation bias
Prompt engineering
Corporate communication (approx. 2 days)
Networked working environments/collaborative working
New Work
Corporate Communication
New, digital corporate models and tools
Digital change in the corporate culture
Social networks
Social intranet
Video conferencing
Customer communication (approx. 2 days)
Meaning and structure of e-commerce
Customer experience (CX)
Medium selection for written customer contact based on customer needs
Communication requirements at the customer touchpoint
Definition and implementation of conversation goals
Successful and active conversation management
Solution-oriented conversation
Saying goodbye at the end of the conversation
Chatbots
E-mails in the digital age (approx. 1 day)
The customer-oriented e-mail
Formulations
Choosing the right writing style
Quick blocks
Spam filter
Video conferences and telephone calls (approx. 3 days)
Preparation for online meetings
Methods and tools for successful
online meetings
Procedures and pitfalls in online calls
Technical framework conditions
The importance of body language, influence of voice, choice of language, facial expressions and gestures
Perception of breathing, voice pitch, articulation and posture as well as personal perception
Active listening
Radiating confidence and competence
Service-oriented greeting, successful and active conversation skills
Invitation, preparation and follow-up (taking minutes)
Conflict management (approx. 1 day)
Causes of a conflict
Conflict models
Obstacles to communication
Stages of conflict management
Roles within conflict management
Shitstorm
Dealing with trolls
Project work (approx. 2 days)
To consolidate the content learned
Presentation of the project results
Complaints management
Introduction to complaint management (approx. 1 day)
Complaints as opportunities for the company
Causes and types of complaints
Understanding customer behavior
Complaint management systems
Psychology of the complaint (approx. 1 day)
Iceberg theory
Relationship levels
Needs pyramid according to Maslow
Reaction to complaints (approx. 0.5 days)
Interpreting complaints and wishes
Tone and voice pitch
Key factors
Processing of complaints (approx. 1 day)
Basic rules for complaints
Processing written complaints
Procedure of a complaint discussion
De-escalation strategies (approx. 0.5 days)
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
After attending this course, you will know how to set up and maintain effective sustainability management in a company and how to implement a corresponding roadmap in accordance with legal guidelines. You will also be able to draw up a life cycle assessment.
After this course, you will also have the necessary understanding of European and German environmental law. You will be able to assess risks and take measures to meet all technical and organizational requirements of a company in the area of environmental protection.
You will also gain confidence in communicating with digital communication tools and technologies and, above all, learn how to communicate with customers in a winning and solution-oriented way. Furthermore, you will be able to deal with complaints, process them and thus optimize customer satisfaction. You will be able to design complaint management systems and know that the focus here is on increasing customer orientation.
Targeted sustainability management is essential for companies to remain successful in the long term. Employees with specialist knowledge in the field of sustainability are in demand in companies of all sizes.
People with additional qualifications as environmental protection officers are sought after both in large industrial companies and in public authorities. Environmental protection officers are mainly employed in municipalities, ministries and state and federal authorities.
You will also acquire skills in dealing directly with customers.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).