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Certificates: Microsoft Office driver's license" certificate
Certificate "Quality representative with TÜV Rheinland-certified qualification" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Modulprüfungen Microsoft Office Führerschein
Qualitätsbeauftragte:r mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
Computer basics
Computer basics (full-time 5 days/part-time 10 days)
The computer and its components
First steps in the browser (profiles, synchronization, privacy options)
Operating systems and software
Getting started with Windows 11 (clipboard history, virtual desktop)
Using Windows 11 apps
Working with desktop apps and windows
Getting to know File Explorer, file storage
Finding and managing files and folders
Cloud storage
Making system settings
Useful apps
Printing with Windows 11
Important key combinations
Networks (WLAN, hotspot)
Access to public networks (VPN basics)
Password protection and data security management
Protection against viruses and malware
Ergonomic and environmental protection aspects
Comparison of classic search vs. AI response
Word processing with Microsoft Word
Word processing with Word (full-time 5 days/part-time 10 days)
Basics of text input and processing
Character, paragraph, page and document formatting
Numbering and structuring
Using format templates
Using tables, graphics and shapes
Saving, printing and protecting documents
Creating texts, letters and serial letters
Editing and correction functions
Designing page layouts and multi-page documents
Checking accessibility (ALT texts, check tool)
AI as a writing coach (shortening/rewording with clear style guidelines)
Spreadsheet calculation with Microsoft Excel
Spreadsheet calculation with Excel (full-time 10 days/part-time 20 days)
Basics of table editing
Working with formulas and functions
Formatting cells, editing and printing tables
Filling, moving and copying (auto-fill, flash preview)
Sorting and filtering data
Calculating with date and time
Creating and editing charts
Chart templates and chart layouts
Manage workbooks (sheet protection, workbook protection)
Use individual print settings
Using Excel templates
Formula help and troubleshooting with AI
Microsoft Outlook and Web Browsers
Microsoft Outlook and Internet Browsers (Full-time: 5 days / Part-time: 10 days)
Internet, Web, and Email
Introduction to the Internet
Working Safely Online (Incognito Mode, Tracking Protection, Cookies)
Data Protection and Copyright
Online Shopping and Banking
Online Communities and Social Networks
Getting to Know Outlook
Creating and Sending Emails
Receiving and Managing Emails
Staying Organized with Emails (Search, Folders/Categories)
Working with Contacts and the Address Book
Creating Appointments and Meetings
Creating and managing tasks
Phishing analysis using AI based on anonymized sample emails
Presentations with Microsoft PowerPoint
Presentations with PowerPoint (full-time 5 days/part-time 10 days)
Get to know the user interface
Basics of working with presentations
Editing placeholders with text content
Copying and moving elements
Views and view areas
Working with different slide elements
Screen presentations
Text design (text fields, text markers, character formatting)
Using animations (transitions, music/sounds, video sequences, external links)
Working with your own templates (slide masters, design variants)
Printing and managing presentations
Creating and designing drawing objects
Using graphics and media clips
Placing and aligning objects
Organizational charts and other SmartArt graphics
Creating and designing diagrams
Accessibility (reading order, contrast, ALT texts)
Storyline design with AI
IT security
IT security (full-time 5 days/part-time 10 days)
Basic knowledge of cybercrime
Dealing with data and security
Network structures
Security in networks
Software updates
Encryption and password protection (two-factor authentication, passkeys)
Common malware
Targeted protection against viruses and malware
Use antivirus software and firewall
Data protection and backups
Phishing emails and social engineering
Secure communication on the Internet
Security on the internet and when using online services and social media
Incident management and responding to security incidents
Social engineering simulator: Analyze AI-generated phishing emails with triggers
Databases with Microsoft Access
Databases with Access (full-time 5 days/part-time 10 days)
What is Access?
Working with databases
Creating and managing databases
Creating and editing tables
Entering and editing data in tables
Relationships between tables
Field properties (data types, validation rules)
Searching, replacing and sorting data
Working with filters
Entering and editing data in forms
Creating forms (manually)
Working with queries
Creating queries
Editing database objects
Creating reports and labels
Working with reports
Defining indices
Printing data
AI as query coach: planning and formulating queries
Quality officers with TÜV Rheinland-certified qualifications
Fundamentals of Quality Management (approx. 1 day)
Terms and Definitions
Quality Management
Quality Management Systems
Standards and Guidelines
Structure of the Standard According to the Harmonized Structure
Fundamentals of Litigation (approx. 1 day)
What Is a Process?
Process Management According to ISO 9001
Identification of Processes
ISO 9001 Process Model
AI-Supported Process Analysis and Optimization
Organizational Context (approx. 1 day)
Organizational Context
Organizational Context with Climate Change Aspects
Stakeholders
Scope of Application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Managing Risks, Opportunities, and Actions
Quality Objectives and Planning
Planning for Changes
Opportunities and Risks in the Use of AI in Quality Management
Support (approx. 2.5 days)
Resources
Competence
Awareness
A culture of quality and ethical behavior as an integral part of awareness
Communication
Organizational Knowledge, Knowledge Management
Use of AI applications to support competency development and knowledge management
Documentation of the Quality Management System
Requirements for documented information as evidence of effectiveness and implementation
Operations (approx. 2 days)
Operational Planning
Requirements for Products and Services
Development
Proactive defect prevention using FMEA, QFD, and Poka Yoke
AI-supported methods for predictive defect detection (Predictive Quality)
External Provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and Service Delivery
Approval of products and services
Management of Non-Conforming Results
Performance Evaluation (approx. 1.5 days)
Monitoring and Measurement
AI-powered data analysis and evaluation
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and Certification (approx. 1 day)
Fundamentals of Auditing
Internal Audits
Audit Process
Auditing External Providers or Third Parties
Certification Audit
Communication (approx. 1.5 days)
Building Blocks of Communication
The Iceberg Principle of Communication
The Four-Ears Model
Communication Behavior in Audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 1 day)
Quality in an Organization
ISO 9004: Guidance on Achieving Sustainable Success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible, the course content is updated regularly.
Upon completion of the course, you will have a basic understanding of key components of information and communication technology, as well as fundamental skills in word processing, spreadsheets, presentations, the Internet and communication, IT security, and databases. In addition, you’ll learn how to use browser-based AI tools (e.g., ChatGPT) thoughtfully and confidently.
In addition, you will learn how to plan, implement, and maintain a quality management system and monitor its effectiveness. You will also gain professional knowledge in the application of DIN EN ISO 9001, in planning internal quality audits, and in the effective use of AI-powered tools in quality management.
The course is aimed at managers and employees who are entrusted with quality management, who are to implement a QM system in practice or who would like to develop in the area of quality management, as well as specialists and managers from production and service companies who are actively involved in the QM system and quality improvement.
The course is also aimed at anyone who would like to acquire or refresh their knowledge of basic computer operation and MS Office.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector.
After the course, you will be able to demonstrate your new skills with a TÜV Rheinland-certified qualification.
Basic IT skills and knowledge of how to use various MS Office programs are also a prerequisite for successful and efficient work in professional life.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).