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Certificates: Certificate "Continuous improvement process (CIP)"
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Examination: Practical project work with final presentation
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Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 2 Weeks
Standardize processes (approx. 1 day)
Quality policy standardization
Advantages of standards
Standards in the company
Questions about the standard
Defining processes, from the process landscape to the process description
Visualization
Process planning
3 process states
Controlling processes (approx. 2 days)
ISO 9001 requirements (4.4, 8.1, 8.5.1): capable and controlled processes
Customer key figures (Cpk/Sigma level)
Selection of methods: Stacey matrix, Cynefin
Process management
Process analysis
Standard tools
Q7 and M7
Six Sigma tools
Process efficiency analysis
Data analysis, Statistical Process Control [SPC]
Statistical basics
SPC in series production: interpreting the quality control chart [QRK], automation (Jidoka)
Evaluation models (approx. 1 day)
PDCA: Improvement of improvement
Self-assessment maturity level ISO 9004 and EFQM
Management assessment according to ISO 9001
6-W questioning technique
4-M/7-M checklist
Benchmarking and best practice
BSC
Hoshin Kanri, X-Matrix
Measuring customer and employee satisfaction
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuously improve processes (approx. 0.5 days)
Customer satisfaction
Avoid mistakes
Error culture and Hansei
Avoiding mistakes (approx. 0.5 days)
Development according to customer requirements: QFD and design thinking
Risk management
Risk landscape
Risk matrix
Failure mode and effects analysis [FMEA]
Poka Yoke
Internal audits
Dealing with defects (approx. 1 day)
Error classification (DIN 55350)
Customer communication: complaint management, 8D report
Corrective actions, the search for root causes: 10 steps to problem solving with tools (Q7, M7)
Problem-solving funnel with 6 W and 5 times Why (Root Causes)
Fault tree, cause map
A3 problem-solving sheet
Empowering employees (approx. 1 day)
Why and how?
Ownership and entrepreneurship
Task of the manager
Employee satisfaction
ISO 9001: Competence and awareness, knowledge management
Idea management (BVW)
Lean: Teamwork
Quality Circle [QC]
Order fulfillment and problem solving in a team: project management and Scrum
Community of Practice [PoC]
Visual Management (approx. 0.5 days)
Purposes, advantages, methods
Visual process control, Andon (traffic light)
Store floor management
Quality controlling - finances (approx. 0.5 days)
The 10 rule of failure costs
Costs for conformity and error costs
Liability cost trap
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
After the course, you will be familiar with the CIP concept and its historical development and philosophy. You will be able to assess customer requirements and optimize customer satisfaction.
The course is aimed at specialists and managers from the areas of quality and process management as well as those responsible for change processes.
Process optimization specialists are in high demand across all industries and are among the most important specialists in modern companies.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).