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Certificates: Certificate "AI representative with TÜV Rheinland-certified qualification"
Certificate "Process manager with TÜV Rheinland certified qualification" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
KI-Beauftragte:r mit TÜV Rheinland geprüfter Qualifikation
Prozessmanager:in mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Artificial intelligence: AI officers with TÜV Rheinland-certified qualifications
Role of AI officers in the compliance context (approx. 1 day)
Introduction to the role of AI officers
Tasks and responsibilities
Differentiation from other roles
Introduction to professional communication with AI (approx. 1 day)
Basics, strategies and types of prompting
Key components for effective prompting
Building an internal prompt library
Legal basics (approx. 2 days)
Overview of relevant laws and regulations: GDPR, AI Act, product liability, copyright law
In-depth study: EU AI Act (approx. 2 days)
Structure, objectives, classification
Risk classes
Obligations for suppliers, operators, importers and distributors
Conformity assessment
Documentation and transparency obligations
Post-market monitoring and reporting obligations
Management systems and standards (approx. 2 days)
Overview of ISO/IEC 42001
Importance of AI management systems (AIMS)
Integration into existing management systems (e.g. ISO 9001, ISO 27001)
Compliance strategies
Governance frameworks
Risk management, data protection and ethics (approx. 3 days)
Types of risk (bias, errors, ethical risks)
Strategic risk assessment
Risk matrix
Excursus: Risks of AI agents
Action planning
Data protection and data security for AI systems
Data ethics and transparency requirements
Quality assurance in AI projects (approx. 3 days)
Quality assurance and acceptance processes
Stakeholder analysis
Communication strategies
Training concepts for employees
Data management (approx. 1 day)
Basics of data quality
Principles of data integrity
Development of data management structures
Change management (approx. 2 days)
Dealing with resistance during AI introductions
Training concepts for employees
Development of a change management plan
Excursus: Strategic AI roadmap
Project work, certification preparation and certification exam "AI representative with TÜV Rheinland-certified qualification" (approx. 3 days)
Process manager with TÜV Rheinland-certified qualification
Basics of process management (approx. 3 days)
Understanding and terms in process management
Advantages of process management
Basic principles of process management
Benefits of process management
Components/characteristics of processes
Types of business processes (primary and secondary)
Structural/process organization
Strategic and operational process management
Overview of the most important process management methods: Six Sigma, Lean Management, BPR, Balanced Scorecard, PDCA and Kaizen
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Operational process management (approx. 8 days)
Operational process management cycle (process life cycle)
Methods of process identification and recording
Methods of identification such as SIPOC and IAO
Process landscape/map/process model
Structuring options for the process model
Methods of process mapping (from interviews to workshops) and storyboarding
Creativity in process management (e.g. mind mapping)
Methods and tools for process analysis
Methods and tools for process modeling and documentation
Modeling of flowcharts
Deriving operational process goals from strategic goals
Overview of management methods for optimization
Developing target processes from optimization
Change management during process rollout
Dealing with resistance and conflicts
Executing, controlling and monitoring processes
KPIs for process control and monitoring
Introducing CIP
Strategic process management (approx. 2 days)
Define corporate strategy
Determine goals and derive need for action, plan measures
Use KPIs
Define business model and structure
Use balanced scorecard
Plan and control processes strategically
Integrate strategic and operational process management
Process-oriented organization (approx. 4 days)
Challenges in the design and management of the process-oriented organization
Setting up BPM governance
Elements of BPM governance - from roles and documentation to process audits
Making the process model known
Aligning technology with processes
Roles in process management
Introducing and implementing role concepts for process and line
Leadership in the process-oriented organization: leadership skills, defining management processes, establishing learning organizations, promoting a process-oriented culture
Project work, certification preparation and certification examination "Process manager with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible. The course content is updated regularly.
After the course, you will be able to take responsibility for the safe, ethical and effective use of AI in the company. You will evaluate applications from a technical perspective, develop internal guidelines and act as an interface between specialist departments, IT and data protection in order to use artificial intelligence responsibly.
You will also be familiar with approaches, process models and systems to make processes even more successful.
The course is aimed at people who want to take on process responsibility, managers, division and department heads and people with knowledge of project and quality management.
You will manage AI projects, ensure compliance, data protection and ethical standards and support teams in the use of AI tools. TÜV-certified qualifications open up career opportunities in strategy, project management and data & AI governance.
In addition, holistic process management takes into account corporate structures and culture as well as management principles and is therefore a decisive factor for the success of the company. Process managers are therefore in demand in large and medium-sized companies in all sectors.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).