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Certificates: Certificate "Office organization"
Certificate "Manager for applied AI transformation with TÜV Rheinland certified qualification" -
Additional Certificates: "Driving license for digital competence" certificate
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Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Führerschein für digitale Kompetenz
Manager:in für angewandte KI-Transformation mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Office organization
Office working environment (full-time approx. 4 days/part-time approx. 8 days)
Workplace organization
Time and self-management
Preparing presentations for the right audience
Processing mail and forwarding information
Hybrid collaboration and digital meeting culture
Use of AI in office organization, e.g. for researching, structuring and creating draft texts
Organizing appointments (full-time approx. 3 days/part-time approx. 6 days)
Planning appointments and meetings with MS Outlook
Use calendar functions, invitations and reminders
Planning events/business trips
Digital coordination and booking processes in everyday working life
AI-supported creation of invitations, meeting preparation and follow-up as well as draft minutes
Structuring and tracking tasks and to-dos from meetings
Business management basics for office professions (full-time approx. 5 days/part-time approx. 10 days)
Fundamentals of business management
Company forms, goals and management
Organizational structure in companies/organizational charts
Management styles and techniques
Creating agendas/protocol drafts with AI
Fundamentals of accounting
Offer and order management
Customer and service-oriented communication
AI-supported information and data preparation
Project work (full-time approx. 3 days/part-time approx. 6 days)
To consolidate the content learned
Presentation of the project results
Digital office (full-time approx. 3.5 days/part-time approx. 7 days)
Commercial correspondence according to DIN 5008
Preparation of telephone calls
Template design and form letters
Digital document management and document management systems (DMS)
Data protection and legal principles
Digital collaboration, digital processes and hybrid working environments
Phishing emails and spam filters
Email, voice messages and messenger services in a professional context
Using search engines effectively and filtering search results
Digital transactions and responsible use of online services
File sharing - synchronizing, sharing and accessing files
Creating and managing passwords securely, two-factor authentication
AI in digital correspondence, e.g. for text drafts, rewording, correction support
Practical project work and exam: Driving license for digital competence (full-time approx. 1.5 days/part-time approx. 3 days)
Artificial intelligence: Manager for applied AI transformation
Introduction and Objectives (approx. 2 days)
Strategic Foundations and Framework Conditions
Successful AI Initiatives from a Management Perspective
The Importance of AI for Leadership and Management
Legal Framework: Overview of the EU AI Act and GDPR
EU AI Act: Risk Classification, GPAI Models, and AI Governance Requirements
Compliance and Documentation Requirements
Strategic Use Case Selection (approx. 4 days)
AI Tools from a Management Perspective
Market Overview of AI Tools (Opportunities and Limitations)
Generative AI and Prompt Engineering: Fundamentals, Applications, and Best Practices
AI Models for Specific Use Cases, Such as Text Generation, Programming, Recruitment, Image Generation, Video Creation, and AI Automation Opportunities in Operations
Deriving Use Cases for the Company: Key Metrics Driver Tree
GAP Analysis and Process Selection
Strategy Development (OKR, Competitive Analysis)
Analysis of business processes (Makigami) and maturity analysis
Corporate strategic benefits of AI
Use Case Identification and Evaluation
Selection of external AI service providers: costs, licensing models, requirements specification, service level agreement, and scalability
Collaboration with research institutions and startups
Planning, Managing, and Implementing AI Projects (approx. 4 days)
Development of an AI Roadmap
Risk Management: Identification and Analysis
Risk Management: Measures and Documentation
Pilot implementation
Value Creation and ROI Through AI
Budget and Resource Planning
Cost Categories, Roles, Capacities, and Data Quality
Time Management and Grant Research
Project Management Methods for AI Projects
KPI Development
Controlling and Performance Measurement
Quality management
Ongoing Optimization and Scaling
Organizational Development, Governance, and Change Management (approx. 5 days)
AI Governance: Building a Sustainable Organizational Structure
Responsibilities and Role Allocation
Corporate Digital Responsibility (CDR): Responsible and Ethical Use of AI
Change Management: Organization, Culture, and Leadership
Communication Strategies
Employee Training
Dealing with Resistance
Sustainable Integration of AI in the Company (approx. 2 days)
Scaling pilot projects to other business units
Continuous improvement (e.g., data-driven decision-making, feedback loops)
Project work, certification preparation and certification exam "Manager for applied AI transformation with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible, the course content is updated regularly.
After the course, you will be familiar with office administration, have sound cross-sector knowledge of the professional workflow of an office and be proficient in modern communication techniques. You will be able to take on administrative and organizational tasks in the secretarial and administrative departments and complete commercial work orders independently. You will also be able to use AI-supported applications in everyday office work in a targeted, responsible and quality-conscious manner and acquire a "digital competence driver's license" as meaningful proof of your current knowledge of digital office work.
Furthermore, you will be able to strategically anchor AI in your company, design change processes and organizational structures, evaluate use cases and ensure the benefits and success of AI initiatives at company level.
The course is aimed at people who want to acquire, refresh or expand their knowledge of administrative or organizational office processes for the current digital working day.
Your new skills will open up numerous new opportunities in the job market: typical commercial, administrative and organizational activities in secretariats and administrative offices are in demand in companies in almost all sectors of the economy.
AI and digital transformation are also increasingly central topics in companies. With this knowledge, you can control the areas of AI management, transformation and innovation in the company and are therefore attractive for all industries.
After the course, you will be able to demonstrate your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).