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Certificates: Certificate "Office organization"
Certificate "Manager for applied AI transformation with TÜV Rheinland certified qualification" -
Additional Certificates: "Driving license for digital competence" certificate
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Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Führerschein für digitale Kompetenz
Manager:in für angewandte KI-Transformation mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Office organization
Office working environment (full-time approx. 4 days/part-time approx. 8 days)
Workplace organization
Video conferencing
Preparing presentations
Time and self-management
Setting priorities
Mail processing
Organization of appointments (full-time approx. 3 days/part-time approx. 6 days)
Planning appointments and meetings with MS Outlook
Event planning, business trip planning
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Business management basics for office professions (full-time approx. 5 days/part-time approx. 10 days)
Fundamentals of business management, forms of business, objectives, management
Organizational structure in companies/organizational charts
Management styles and techniques
Agendas/protocols
Fundamentals of accounting, offer and order management
Project work (full-time approx. 3 days/part-time approx. 6 days)
To consolidate the content learned
Presentation of the project results
Digital office (full-time approx. 3.5 days/part-time approx. 7 days)
Modern letter style, commercial correspondence, DIN 5008
Preparation of telephone calls
Template design, serial letters
Document management - digital and analog
Data protection, laws
Digitalization/digital transformation and working world 4.0
Phishing emails and spam filters
Email, voice messages, messenger services
Using search engines and applying filters
Online banking, online orders
File sharing - synchronizing, sharing and accessing files
Creating and changing passwords securely (two-factor authentication)
Practical project work and exam: Driving license for digital competence (full-time approx. 1.5 days/part-time approx. 3 days)
Artificial intelligence: Manager for applied AI transformation
Introduction and objectives (approx. 2 days)
Strategic principles and framework conditions
Strategic corporate benefits of AI
Importance of AI for leadership and management
Value creation and ROI through AI
Successful AI initiatives in management
Legal framework: EU AI Act
Compliance and obligations to provide evidence
AI applications and tools (approx. 4 days)
AI tools from a management perspective
Market overview of AI tools (opportunities and limitations)
Costs, license models and scalability
Generative AI and prompt engineering: basics, application and practice
AI models for respective areas of application, such as text generation, programming, recruitment, image creation, video creation
Identification of use cases in the company
AI automation options in the company
Creating an AI agent
Organizational development, governance and change management (approx. 4 days)
Analysis of company processes
Maturity level analysis, GAP analysis
AI governance and strategy development
Development of a sustainable organizational structure
Responsibilities and role allocation
Risk management (bias, ethics, data protection)
Communication strategies
Training of employees
Dealing with resistance
Planning, controlling and implementation of AI projects (approx. 4 days)
Project management methods for AI projects
Use case identification and evaluation
Development of an AI roadmap
Budget and resource planning
Selection of external AI service providers
Collaboration with research institutions and start-ups
Integration of AI agents into projects
Quality and time management
Controlling and performance measurement
KPI development
Ongoing optimization and scaling
Sustainable integration of AI in the company (approx. 3 days)
Scaling pilot projects to other business areas
Continuous improvement (e.g. data-based decision-making, feedback loops)
Corporate Digital Responsibility (CDR): responsible and ethical use of AI
Project work, certification preparation and certification exam "Manager for applied AI transformation with TÜV Rheinland certified qualification" (approx. 3 days)
Changes are possible. The course content is updated regularly.
After the course, you will be familiar with office administration, have sound cross-sector knowledge of the professional workflow of an office and be proficient in modern communication techniques. You will be able to take on administrative and organizational tasks in the secretariat and administration and complete commercial work orders independently. In addition, you will acquire a "digital competence driver's license" as proof of your current knowledge of digital office work.
You will also learn how to strategically anchor AI in your company, design change processes and organizational structures, evaluate use cases and ensure the benefits and success of AI initiatives at company level.
The course is aimed at anyone who would like to acquire or refresh their knowledge of administrative or organizational office processes.
Your new skills will open up numerous new opportunities in the job market: typical commercial, administrative and organizational activities in secretariats and administrative offices are in demand in companies in almost all sectors of the economy.
AI and digital transformation are also increasingly central topics in companies. With your additional knowledge, you can steer the areas of AI management, transformation and innovation in the company, making you attractive for all industries.
After the course, you will be able to demonstrate your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).