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Certificates: Integrated management systems" certificate
Certificate "Process optimization with Lean, Kaizen and CIP" -
Examination: Practical project work with final presentations
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Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Integrated management systems (IMS)
The Big Five (approx. 1 day)
ISO 9001, 14001, 27001, 45001, 50001
Non-ISO standards for IMS
IATF, EMAS, MDR etc.
Management system (MS) (approx. 4 days)
General
Components - objectives, processes, resources, performance monitoring
PDCA cycle as an improvement cycle
Focus on standards
Relationships - understanding and implementing the system approach
Process-oriented approach vs. function-oriented approach
Difficulty of introducing management systems
Basics - purpose and objective of Management System Standard (MSS)
Standard applications and requirements
Application - Implementation of standard requirements
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Integration preparation (approx. 2 days)
Managing the integration
Defining the area of application
"Scope, context, interested parties
Scope of application of combined
MSS or IMS
Planning the integration
Linking IMS and MSS standards (approx. 1 day)
Structuring the IMS
Structuring the requirements of MSS standards
"Mapping" of the requirements
Integrating the MSS standards into the IMS (approx. 1 day)
Analyze gaps
Closing the gaps through further measures
Reviewing the measures
Maintaining integration (approx. 1 day)
Maintaining and improving integration
Document requirements (approx. 1 day)
Various MSS standards and other stakeholders
Documentation options for an IMS
Documentation for audit preparation
Auditing the IMS (approx. 2 days)
Audit definitions, audit types and audit principles
Parties interested in the IMS audit
Requirements of different audits
Audits in companies
Audit program
Audit plan
Audit questionnaire
Certification of MSS
Certification of an IMS (approx. 1 day)
Parts worthy of certification
Combined or integrated audit
Selection of certifiers
Application and procedure
Complexity of IMS (approx. 3 days)
Summary of all contents
Opportunities and risks
Outlook and discussion
Typical communication problems in organizations
Roles, duties and powers
Communication with different stakeholders
Communication methods
Communication with documents
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Continuous process optimization with Kaizen
What is CIP/Kaizen? (approx. 0.5 days)
Historical development of the CIP (approx. 1.5 days)
General conditions for CIP
Saturated and unsaturated markets
Supply/demand orientation
Japanese corporate culture
Toyota Production System
Development of quality management systems, ISO 9001
TQM quality awards, EFQM model (2020)
Six Sigma
Philosophy of CIP/Kaizen (approx. 1 day)
The five central principles
Continuous improvement in ISO 9001 (7 principles, PDCA process model) and continuous improvement
Interaction of innovation, standard and kaizen
Internal customer/supplier principle
Process wear and tear
Informal evasive action
Change management
Tasks of management and employees
Worker self-assessment
CIP impulses
Customer requirements and satisfaction (approx. 1 day)
Society and market movements
Integrated management systems
Vuca and agility
Requirements and wishes
Kano model
Stakeholder analysis
CTQ Translation Matrix
CTQ Tree
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Lean in quality management
Process optimization: Efficiency for the benefit of customers - lean management (approx. 0.5 days)
Philosophy: Focus on customer requirements
Productivity - Quality - Availability - Flexibility
Implementation and Kaizen (approx. 0.5 days)
Environment for Kaizen
Corporate culture of improvement and optimization
Visual Management
5S method/5A campaign
Eliminate waste (approx. 1 day)
Value creation/Muda
MIT study
Elimination of the three MU's, the 3-MU checklist
7 types of waste (TIMWOOD)
8V rule
Mura and Muri
Synchronize processes (approx. 0.5 days)
Production in the customer cycle
Cycle time, cycle time, throughput time
Cell logic, omega cell, chaku-chaku principle
One-piece flow
Pull principle (supermarket) and push principle
Just-in-time logistics [JIT]
Customer-oriented, highly efficient value streams (approx. 0.5 days)
Structure of a value stream
Value creation quotient [WQ]
Visualization: benefits, symbols, data box
Production leveling/Heijunka (approx. 0.5 days)
Heijunka versus series
Heijunka box
Batch size 1
Application example
Increasing the number of cycles
Kanban flow system (material and information flow)
Kanban project
Improving production facilities (approx. 0.5 days)
TPM, autonomous maintenance
Key figure OEE
Minimization of set-up times
SMED/EKUV
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuous improvement process (CIP)
Standardize processes (approx. 1 day)
Quality policy standardization
Advantages of standards
Standards in the company
Questions about the standard
Defining processes, from the process landscape to the process description
Visualization
Process planning
3 process states
Controlling processes (approx. 2 days)
ISO 9001 requirements (4.4, 8.1, 8.5.1): capable and controlled processes
Customer key figures (Cpk/Sigma level)
Selection of methods: Stacey matrix, Cynefin
Process management
Process analysis
Standard tools
Q7 and M7
Six Sigma tools
Process efficiency analysis
Data analysis, Statistical Process Control [SPC]
Statistical basics
SPC in series production: interpreting the quality control chart [QRK], automation (Jidoka)
Evaluation models (approx. 1 day)
PDCA: Improvement of improvement
Self-assessment maturity level ISO 9004 and EFQM
Management assessment according to ISO 9001
6-W questioning technique
4-M/7-M checklist
Benchmarking and best practice
BSC
Hoshin Kanri, X-Matrix
Measuring customer and employee satisfaction
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuously improve processes (approx. 0.5 days)
Customer satisfaction
Avoid mistakes
Error culture and Hansei
Avoiding mistakes (approx. 0.5 days)
Development according to customer requirements: QFD and design thinking
Risk management
Risk landscape
Risk matrix
Failure mode and effects analysis [FMEA]
Poka Yoke
Internal audits
Dealing with defects (approx. 1 day)
Error classification (DIN 55350)
Customer communication: complaint management, 8D report
Corrective actions, the search for root causes: 10 steps to problem solving with tools (Q7, M7)
Problem-solving funnel with 6 W and 5 times Why (Root Causes)
Fault tree, cause map
A3 problem-solving sheet
Empowering employees (approx. 1 day)
Why and how?
Ownership and entrepreneurship
Task of the manager
Employee satisfaction
ISO 9001: Competence and awareness, knowledge management
Idea management (BVW)
Lean: Teamwork
Quality Circle [QC]
Order fulfillment and problem solving in a team: project management and Scrum
Community of Practice [PoC]
Visual Management (approx. 0.5 days)
Purposes, advantages, methods
Visual process control, Andon (traffic light)
Store floor management
Quality controlling - finances (approx. 0.5 days)
The 10 rule of failure costs
Costs for conformity and error costs
Liability cost trap
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
After completing the course, you will have an in-depth understanding of the most important ISO standards and their integration. You will know the basics of management systems, have mastered the process-oriented approach and understand the challenges of implementation. You will be able to plan, structure and implement an IMS, effectively integrating different standards. You also have skills in auditing, certification and documentation of IMS. With this knowledge, you will be able to successfully introduce, audit and continuously improve complex management systems in organizations.
You also recognize the permanent opportunity for improvement, you have the necessary expertise to implement these improvements and the right understanding of a functioning lean philosophy in the company.
The course is aimed at specialists and managers from the areas of quality and process management as well as those responsible for change processes.
Numerous requirements and standards determine the everyday life of companies and make it difficult to reduce the internal administrative workload in order to achieve an increase in productivity and greater process efficiency. By creating an integrated management system (IMS), a standardized system can be used for different areas, thus reducing the complexity of processes and the internal administrative burden. Employees with the relevant expertise to set up such an IMS are in demand on the job market across all sectors in large and medium-sized companies.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).