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Certificates: Certificate "Representative for integrated management systems"
Certificate "Digital working in the office with Microsoft 365" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
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Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Integrated management systems (IMS)
The Big Five – Overview of the Most Important Standards (approx. 1 day)
ISO 9001, 14001, 27001, 45001, 50001
Harmonized Structure (HS) as the uniform basic structure of ISO management system standards
Non-ISO Standards for IMS
IATF, EMAS, MDR, etc.
Management System (MS) (approx. 4 days)
General Information on Management Systems
Components—Objectives, Processes, Resources, Performance Monitoring
The PDCA Cycle as a Continuous Improvement Process
Key Aspects of Standards
Relationships – Understanding and Implementing the Systems Approach
Harmonized Structure (HS) as a Further Development of the Previous High-Level Structure (HLS)
Process-Oriented Approach vs. Function-Oriented Approach
Challenges in Implementing Management Systems
Fundamentals – Purpose and Objectives of the Management System Standard (MSS)
Standard Applications and Requirements
Application – Implementation of Standard Requirements
Change Management and Demonstration of Effectiveness as Key Requirements of Modern Management System Standards
AI in the management system context (approx. 1 day)
Introduction to AI technologies
Possible applications in management systems (document control, risk analysis, audit support)
Opportunities, limitations and compliance requirements
Integration preparation (approx. 2 days)
Managing the integration
Defining the area of application
"Scope, context, interested parties
Scope of combined MSS or IMS
Planning the integration
Document Requirements (approx. 1 day)
Various MSS standards and other stakeholders
Options for Documenting an IMS
Documentation for Audit Preparation
Documented information as evidence of the effectiveness of processes and measures
Linking IMS and MSS Standards (approx. 1 day)
Structuring the IMS
Structuring the requirements of MSS standards
“Mapping” the requirements
Harmonized Structure (HS) as a common basis for consistent mapping
Integrating the MSS standards into the IMS (approx. 1 day)
Analyze gaps
Closing the gaps through further measures
Review the measures
Maintain and improve integration
Auditing the IMS (approx. 2 days)
Audit definitions, audit types and audit principles
Parties interested in the IMS audit
Requirements of different audits
Audits in companies
Audit program/audit plan
Audit questionnaire
Certification of MSS
IMS Certification (approx. 1 day)
Elements Eligible for Certification
Combined or Integrated Audit
Selection of certifiers
Application and Process
Take into account transition periods for standard revisions
Complexity of IMS (approx. 3 days)
Summary of All Content
Opportunities and Risks
Outlook and Discussion
Impact of current ISO standard revisions (Harmonized Structure, integration of climate change and sustainability) on existing IMS
Typical Communication Problems in Organizations
Roles, Responsibilities, and Authorities
Communication with Various Stakeholders
Communication Methods
Communication through documents
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Digital working in the office with Microsoft 365
Microsoft 365 Overview (approx. 2 days)
The Philosophy Behind a Constantly Evolving Application
New Features of the Microsoft 365 License
Device compatibility across Windows, iOS, and Android
Differences Between a Service and a Desktop App
Microsoft 365 Compared to Other Cloud Services
Data storage and sharing in the cloud
Security and compliance features (e.g., data encryption)
Privacy in Copilot Chat
Benefits of Microsoft 365 (approx. 2 days)
Services and Local Apps
User Interface
Account Management
Copilot Chat: Formulating Your First Prompts
Microsoft 365 Groups (approx. 1 day)
Groups as a central instance in Microsoft 365
Importance of Microsoft 365 groups for collaboration
Creating private and public groups
Shared mailboxes and calendars
Consequences of deleting groups
OneDrive - Cloud storage space (approx. 2 days)
Functionality and data protection
Upload and synchronize local files
Share files and monitor changes
Further editing in online versions of Word, Excel and PowerPoint
Permanent backup: version history of files
OneNote - notebook in the cloud (approx. 2 days)
User interface and area of application
Personal notebooks
Share information about users and devices
Protecting sections with a password
Differences and similarities between online and installed versions
Synchronization of OneNote notebooks
SharePoint - engine of the application (approx. 2 days)
Benefits and functions
tools
Work environment
Team and communication websites
SharePoint content
Synchronize SharePoint libraries
Sharing SharePoint sites, libraries, files and lists for joint and simultaneous use
Teams – More Than Just Meetings (approx. 2 days)
Corporate Communication
Chats for the Team
Create and Join a Team
Team Management
Schedule meetings in Teams
Schedule meetings from Teams or Outlook
Use meeting tools (meeting notes, whiteboard)
Paste a meeting transcript into Copilot Chat and have it summarized
Planner – Plan Ahead (approx. 2 days)
Small Projects and Initiatives
Monitor and delegate tasks
Get an overview with boards and diagrams
Pre-structure the task list with Copilot Chat and transfer the results to Planner
Overview - Other apps (approx. 2 days)
Extend Microsoft 365 with Visio and Project
Whiteboard - digital drawing board in the cloud
Power Automate - Workflow
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
Upon completion of the course, you will have a basic understanding of the interrelated ISO standards and how they are integrated. You will be familiar with the fundamentals of management systems, have mastered the process-oriented approach, and understand the challenges involved in implementation. You will be able to plan, structure, and implement an IMS, effectively integrating various standards. You will also have expertise in auditing, certifying, and documenting IMS. With this knowledge, you can successfully introduce, audit, and continuously improve complex management systems within organizations. In doing so, you will also take into account the Harmonized Structure (HS) as the current framework for ISO management system standards.
You will also learn how to use Microsoft 365 and the associated apps. You will understand the connections and possibilities of working in the cloud, including data storage, security and data protection. You can decide which tasks you can do online and for which functions the familiar installed Office applications are better suited.
Office users who do not want to lose touch with the latest technologies and Microsoft 365 administrators who are responsible for managing the software and want to get an overview of the range of functions.
Numerous requirements and standards determine the everyday life of companies and make it difficult to reduce the internal administrative workload in order to achieve an increase in productivity and greater process efficiency. By creating an integrated management system (IMS), a standardized system can be used for different areas, thus reducing the complexity of processes and the internal administrative burden. Employees with the relevant expertise to set up such an IMS are in demand on the job market across all sectors in large and medium-sized companies.
Additional up-to-date Office skills and know-how with cloud applications enable you to work efficiently in your professional life and are in demand at companies in all industries.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).