This course provides you with theoretical and practical knowledge from key business fields. It focuses on the practical application and in-depth study of the technical terminology and professional communication skills required in a workplace setting. Supplemented by topics such as artificial intelligence, HACCP, and project management, it prepares you for a wide range of tasks in business, technical, and quality control fields.
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Certificates: Certificate "HACCP representative with job-related German language support"
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Additional Certificates: Goethe-Test PRO" certificate
Certificate "Quality representative with TÜV Rheinland-certified qualification"
Certificate "Quality management in food safety (HACCP)" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Goethe-Test PRO
Qualitätsbeauftragte:r mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 16 Weeks
Job-related German language support for the commercial and technical sector
Professional Communication in the Workplace (approx. 1 day)
Communication in Typical Professional Situations
Using job-related technical terms in a work context
Understanding job-related texts, work instructions, and company information
Understanding Conversations and Meetings in a Professional Context
Business Correspondence (approx. 2 days)
Layout and Design of Business Letters
Modern salutations and opening lines
Writing Customer-Focused Letters and Emails
AI-powered writing assistance for emails and letters
Reporting in the Workplace
Creating Cover Letters in Accordance with DIN 5008
Artificial Intelligence (AI) in Professional Communication (approx. 1 day)
Overview of AI Tools in the Professional Workplace
Using AI to Support Professional Correspondence
Creating and Optimizing Professional Texts with AI
Opportunities and Limitations of AI in Everyday Work
Professional field of communication management (approx. 3 days)
Communication in the company
Forms of communication in teams
Meetings and presentations
Conflict management
Conducting appraisal interviews
Conducting job interviews
Sales and consultation meetings
Writing offers
Trade fairs and product presentations
Processing complaints
Business Field (approx. 6 days)
Fundamentals of Human Resources, Management, and Labor Law
Fundamentals of Finance and Controlling
Structure and Content of Payroll Processing
Understanding and Interpreting Operational Analyses, Charts, and Statistics
Professional field of marketing (approx. 6 days)
Basics of advertising
Market analysis and market research
Online marketing and e-commerce
Marketing communication
Use of AI in the creation of marketing texts
Business Processes (approx. 7 days)
Restructuring and Process Management
Process Changes Within the Company
Digital Transformation
Energy Management and
Environmental Protection in the Company
Project Management
Occupational field logistics and trade (approx. 8 days)
Production and
Purchasing and procurement
Delivery and transportation
Retail trade
Project work, certification preparation and certification exam "Goethe-Test PRO" (approx. 6 days)
Quality officers with TÜV Rheinland-certified qualifications
Basics of quality management (approx. 1 day)
Terms and definitions
Quality management
Quality management systems
Standards and guidelines
Process basics (approx. 1 day)
What is a process?
Process management according to ISO 9001
Identification of processes
ISO 9001 process model
Corporate environment (approx. 1 day)
Context of the organization
Interested parties
Scope of application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Dealing with risks and opportunities
Quality objectives and planning
Planning changes
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Support (approx. 2 days)
Resources
Competence
Awareness
Communication
Knowledge of the organization, knowledge management
Documentation of the quality management system
Operation (approx. 2 days)
Operational planning
Requirements for products and services
Product development
Predictive failure avoidance with FMEA, QFD, Poka Yoke
External provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and service provision
Release of products and services
Control of non-conforming results
Evaluation of performance (approx. 1.5 days)
Monitoring and measurement
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and certification (approx. 1.5 days)
Fundamentals of auditing
Internal audits
Audit procedure
Auditing external providers or external parties
Certification audit
Communication (approx. 2 days)
Building blocks of communication
The iceberg principle of communication
The four-ears model
Communication behavior in audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 0.5 days)
Quality of an organization
ISO 9004: Guidance for achieving sustainable success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Quality management in the area of food safety (HACCP)
Introduction to general quality management (approx. 1 day)
Basics of QM
Q-methods and Q-tools
Food law (approx. 2.5 days)
Legal framework
EU and national hygiene law
Requirements of food safety standards
Artificial intelligence (AI) and digital tools in the work process (approx. 0.5 days)
Presentation of specific AI technologies
and possible applications in the professional environment
Hazard Analysis and Critical Control Points (HACCP) (approx. 3 days)
HACCP team - composition and tasks
Product description and intended use
On-site confirmation and production flow charts
Hazard analysis (approx. 4.5 days)
Methods of hazard analysis
Risk classification
Failure mode and effects analysis (FMEA)
Decision tree
Foreign bodies, genetically modified organisms (GMOs) and allergens as special risks
Process and environmental risks
Risk assessment
Setting up an HACCP concept (approx. 5.5 days)
Determination of Critical Control Points (CCPs)
Definition of control points (CPs)
Validation of limit values for the CCPs
Control of CCPs and CPs with monitoring programs
Determination of corrective measures
Documentation and verification of the HACCP system
Product liability
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
Once you have completed the course, you will be able to plan, implement, and maintain a quality management system and monitor its effectiveness. You will also gain professional knowledge in the application of DIN EN ISO 9001 and in planning internal quality audits. You will be familiar with potential hazards in the context of food safety and hygiene and will be able to confidently conduct hazard analyses to prevent risks to consumers. You will also be able to develop an HACCP plan to meet legal requirements for food hygiene and standards. In addition, the course provides you with theoretical and practical content from key business fields such as economics, marketing, business organization, and logistics. You will learn to draft business correspondence in accordance with current regulations and to communicate confidently in both internal and external business settings. You will apply the technical terms and professional communication skills you learn in a practical context and deepen your understanding of them. The combination of specialized subject areas and job-related language practice will help you further develop your technical and communication skills in a professional setting.
The course is aimed at hygiene and quality management officers as well as specialists and managers from all areas of the food sector and industry, the convenience and retail trade as well as gastronomy and communal catering.
Every company that handles food commercially must have a concept in accordance with the HACCP standards. This makes people who can create such a concept and ensure its correct implementation interesting for large and medium-sized companies as well as small businesses.
An additional qualification as a quality officer is in demand from companies of all sizes in industry, trade and the service sector. After the course, you can provide meaningful proof of your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).