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Certificates: Certified Leadership Expert" certificate
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Additional Certificates: Certificate "Conflict management for managers"
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Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Certified Leadership Expert -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 4 Weeks
Conflict management
Communication (approx. 1 day)
Communication models and tools
Conversation management and active listening
Conflict discussions as a management tool
Reflection on your own communication style
Conflicts (approx. 2 days)
Causes and types of conflict
Escalation stages and reaction strategies
Harvard concept of conflict resolution
Non-violent communication
Use of AI to develop solutions in conflict situations
Constructive conflict management in the company (approx. 1 day)
De-escalation strategies and solution techniques
Using conflicts as an opportunity for improvement
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Leadership - the basics of leadership (approx. 3 days)
Roles and tasks of the manager
Leadership theories in the course of time
Leadership styles and situational leadership
Agile management - overview
Women in leadership
Visions, mission statements and goals
Motivation
Personnel management (approx. 5 days)
Strategic personnel policy
Fundamentals of labor law - overview
Personnel management process
Personnel planning and selection
Integration of new employees
Personnel and appraisal interviews
The first 100 days as a manager
Personality and skills development
Team building (Tuckman, Belbin)
Health in the workplace as a management task (incl. BEM)
Practical examples in the workshop (approx. 3 days)
Taking over a new area of responsibility
Acceptance problems of employees and management
Bullying and difficult team dynamics
Implementing changes
Complaints and dissatisfaction (e.g. salary)
Internal resignation
Burnout and dealing with mental illness
Diversity management
Breaches of rules of conduct (tardiness, sexual harassment, alcohol in the workplace, etc.)
Use of AI as a supporting tool in day-to-day management
Project work, certification preparation and certification examination (approx. 4 days)
Changes are possible, the course content is updated regularly.
After completing the course, you will be able to recognize conflicts in day-to-day management at an early stage, analyse them professionally and implement suitable solution strategies. You will also be able to use communication and leadership instruments and supporting tools in a targeted manner.
The course is aimed at managers, department heads with personnel responsibility and company managers who wish to acquire or update their business management knowledge.
Leadership skills are essential for people who want to work in a managerial role.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).