-
Certificates: Chief Digital Officer" certificate
Integrated management systems" certificate -
Additional Certificates: Certified Leadership Expert" certificate
Digital Leadership" certificate
Change and innovation management" certificate -
Examination: Practical project work with final presentations
Certified Leadership Expert -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 16 Weeks
Leadership skills
Conflict management
Communication (approx. 2 days)
Communication models and tools
Conflict discussions as a management tool
Conflicts (approx. 2 days)
Harvard model of conflict resolution
Conflict management
Non-violent communication
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Leadership - the basics of leadership (approx. 3 days)
Roles and tasks of the manager
Leadership theories in the course of time
Agile management - overview
Women in leadership
Visions, mission statements and goals
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Personnel management (approx. 5 days)
Strategic personnel policy
Fundamentals of labor law - overview
Elevator pitch
Personnel management process
Personality development
Personnel planning and selection
Integration of new employees
The appraisal interview
Strategic and ad-hoc employee appraisals
The first 100 days as a manager
BEM
Personality and skills development
Release of employees
Team building Tuckman and Belbin
Health in the office as a management task
Practical examples in the workshop (approx. 4 days)
Taking over a new area of responsibility
Acceptance problems of employees and management
Conflict management
Bullying
Implementing changes
Complaints, dissatisfaction with salary
Internal dismissal
Burnout - dealing with mental illness
Diversity management
Violation of rules of conduct (unpunctuality, sexual harassment, alcohol at work)
Project work, certification preparation and certification examination (approx. 3 days)
Digital Leadership
Challenges of the digital transformation (approx. 2 days)
Digital leadership - big picture
Differentiation between leadership - digital leadership - digital business leadership
VUCA environment / BANI environment
Consequences of digitalization for the market and competition
Customer expectations in the digital age
Challenges in leadership (approx. 4 days)
Leadership - basics
Motivating employees and getting to know employee participation models
Expectations of employees in the digital age
The role of the manager in digital change
Emotional intelligence as a key competence
Determining your own level of digital maturity
Agile leadership in digitalized environments
New Work / Agile Leadership (approx. 2 days)
Work 4.0 - the foundations of a new world of work
The new requirements for self-organization and self-management
Team collaboration in digital times
Forming, leading and developing teams
Virtual leadership
Networking and knowledge management with digital systems
Digital change in the company (approx. 2 days)
Selection and introduction of suitable digital processes, methods and tools
Change and transformation, ambidextrous organization (ambidexterity)
Dealing with employee skepticism during change processes
Determining the digital maturity level of an organization
Artificial intelligence (AI) in the work process / application of key technologies (approx. 2 days)
Presentation of specific AI technologies in the professional environment
Possible applications and practical exercises (prompts)
Effects of generative AI on work
Getting to know and understand blockchain, smart contracts, Internet of Things (IOT), AR/VR
Big data: collecting, analyzing and evaluating data
Business models, goals, strategies, key performance indicators and KPIs (approx. 3 days)
Analyze, plan and design value creation processes and business models
Define key performance indicators for process control
Successfully defining and measuring key performance indicators (KPIs)
Introducing Objectives & Key Results (OKRs) as a new, more agile target system
Project work (approx. 5 days)
To consolidate the content learned
Presentation of the project results
Change and innovation management
Industry 4.0 and digital transformation basics (approx. 3 days)
What is Industry 4.0?
Developments from the past to the present
Digital revolution or normal development?
The most important building blocks for a factory of the future
What impact will Industry 4.0 have on the economy and people?
The technical basis - intelligent, digitally networked systems and production processes
What is digital transformation?
Digital transformation as a process of continuous further development of digital technologies
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Personal ability to change within New Work (approx. 5 days)
Work 4.0 - The New Work era
The new world of work - more digitalized, more mobile, more efficient and more networked
The old workplace - a look back
The new workplace - What does the current workplace already look like?
The workplace of the future - video conferencing, working from home and robots
Global teams: the most important building blocks for successful global collaboration and teamwork
Self-organization and self-management in the New Work era
Agile learning and knowledge management in the digital age
An overview of models and tools for modern conflict management
The opportunities inherent in New Work and Work 4.0
Systems and processes (approx. 2 days)
Process analysis with regard to digital transformation
Lean management - management processes rethought
Design Thinking - An insight into the new form of problem solving and idea generation
Scrum - A possibility of agile project and product management
What is change and innovation management (approx. 5 days)
The analysis of change - how a change process begins
Which tools and instruments accompany the change
The design of a change architecture - The "king competence" in change management
The success factors of change management
It doesn't work without change communication
Innovation management - change management as a driver for innovation
The innovation process: planning, implementation and monitoring success
Change monitoring in change processes (approx. 2 days)
Agile reporting - progress monitoring
Communication controlling - planning, management and control of corporate communication
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Integrated management systems (IMS)
The Big Five (approx. 1 day)
ISO 9001, 14001, 27001, 45001, 50001
Non-ISO standards for IMS
IATF, EMAS, MDR etc.
Management system (MS) (approx. 4 days)
General
Components - objectives, processes, resources, performance monitoring
PDCA cycle as an improvement cycle
Focus on standards
Relationships - understanding and implementing the system approach
Process-oriented approach vs. function-oriented approach
Difficulty of introducing management systems
Basics - purpose and objective of Management System Standard (MSS)
Standard applications and requirements
Application - Implementation of standard requirements
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Integration preparation (approx. 2 days)
Managing the integration
Defining the area of application
"Scope, context, interested parties
Scope of application of combined
MSS or IMS
Planning the integration
Linking IMS and MSS standards (approx. 1 day)
Structuring the IMS
Structuring the requirements of MSS standards
"Mapping" of the requirements
Integrating the MSS standards into the IMS (approx. 1 day)
Analyze gaps
Closing the gaps through further measures
Reviewing the measures
Maintaining integration (approx. 1 day)
Maintaining and improving integration
Document requirements (approx. 1 day)
Various MSS standards and other stakeholders
Documentation options for an IMS
Documentation for audit preparation
Auditing the IMS (approx. 2 days)
Audit definitions, audit types and audit principles
Parties interested in the IMS audit
Requirements of different audits
Audits in companies
Audit program
Audit plan
Audit questionnaire
Certification of MSS
Certification of an IMS (approx. 1 day)
Parts worthy of certification
Combined or integrated audit
Selection of certifiers
Application and procedure
Complexity of IMS (approx. 3 days)
Summary of all contents
Opportunities and risks
Outlook and discussion
Typical communication problems in organizations
Roles, duties and powers
Communication with different stakeholders
Communication methods
Communication with documents
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
After completing the course, you will have all the necessary knowledge in goal-oriented management and the management of teams, departments, divisions and companies, especially with regard to the digitally networked working environment. You will understand the impact of changing processes and structures on the working environment and be able to develop appropriate strategic plans.
You also have an in-depth understanding of the most important ISO standards and their integration. You know the basics of management systems, have mastered the process-oriented approach and understand the challenges of implementation. You will be able to plan, structure and implement an IMS, effectively integrating different standards. You also have skills in auditing, certification and documentation of IMS. With this knowledge, you will be able to successfully introduce, audit and continuously improve complex management systems in organizations.
The course is aimed at specialists and managers from production and service companies, public administration and operational management.
Chief Digital Officers work at the top management level of companies that want to drive and shape the digital transformation and are therefore in demand in both large and medium-sized companies in all industries.
Numerous requirements and standards also determine the everyday life of companies and make it difficult to reduce the internal administrative workload in order to achieve an increase in productivity and greater process efficiency. By creating an integrated management system (IMS), a standardized system can be used for different areas, thus reducing the complexity of processes and the internal administrative burden. Employees with the relevant expertise to set up such an IMS are in demand on the job market across all sectors.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).