Requirements Manager with ITIL® 4 Foundation in IT Service Management
Free of cost
by funding
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Certificates: Certificate "IREB® Certified Professional for Requirements Engineering - Foundation Level"
Certificate "ITIL® 4 Foundation in IT Service Management" -
Examination: Practical project work with final presentations
IREB® Certified Professional for Requirements Engineering - Foundation Level
ITIL® 4 Foundation in IT Service Management -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 6 Weeks
Requirements manager including IREB® Foundation Level
Basics (approx. 2.5 days)
Definitions of terms
ISO/IEC/IEEE 29148: 2018
Types of requirements
Four main tasks
Role and tasks
Nine basic principles
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Work products and documentation (approx. 7 days)
Definition of work products
General documentation guidelines
Natural language work products
Template-based work products
Model-based work products (e.g. use case diagrams)
Glossaries
Requirements documents and documentation structures
Prototypes
Quality criteria
Requirements elicitation (approx. 3 days)
Sources of requirements
Requirements categorization according to the Kano model
Elicitation techniques
Coordination and conflict resolution
Validation (approx. 1 day)
Quality aspects (content, documentation, consistency)
Review techniques
Exploration techniques
Process and work structure (approx. 1 day)
Influencing factors
Facets of processes
Configuration of processes
Requirements management (approx. 2 days)
Lifecycle management
Version control and traceability
Configurations and baselines
Attributes and views
Dealing with changes
Prioritization
Tool support (approx. 0.5 days)
Project work, certification preparation and certification exam "IREB® Certified Professional for Requirements Engineering - Foundation Level" (approx. 3 days)
ITIL® 4 Foundation in IT Service Management
Understanding the key concepts of IT service management (approx. 2 days)
Introduction to the service concept
The ITIL® qualification scheme
Definition of important terms in IT service management ITSM
Key concepts of value creation through services
Key concepts of relationship management
Basic conceptual building blocks of ITIL® (approx. 2 days)
The ITIL® Guiding Principles
Type, use and interaction of the Guiding Principles
The four dimensions of service management
The ITIL® Service Value Systems (SVS) and its components
The Service Value Chain, its activities and their interaction
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
The ITIL® Practices (approx. 3 days)
The seven most important ITIL® Practices
The purpose of the other eight ITIL® Practices
Project work, certification preparation and certification exam (approx. 3 days)
ITIL® is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
Changes are possible. The course content is updated regularly.
After the course, you will be able to deal with the requirements placed on a product, from determination to documentation and testing to administration. You will know the most important terms as well as interfaces and key persons.
You will also have important specialist knowledge for evaluating and optimizing the process and service quality of companies and will be familiar with the terms and concepts of the IT Infrastructure Library (ITIL®).
The course is aimed at software and system developers, employees from the areas of testing and business analysis. The course is also suitable for specialists from technical professions.
This course is aimed at prospective specialists and managers in project management who would like to expand their knowledge of the ITIL® method. Above all, people from the IT sector and network administration such as managing directors, consultants, organizational developers and IT managers benefit from the additional qualification in IT project management with ITIL®.
Numerous industries and professional groups have requirements for complex products such as IT systems - if these are not recognized and recorded correctly, this can lead to delays and costly errors during the process. The task of requirements management is therefore becoming increasingly important in numerous industries.
With knowledge of ITIL®, you will be able to work as a project manager or project employee. Especially in the IT sector, your career prospects will increase, for example in IT management or as a project manager. With the original "ITIL® 4 Foundation in IT Service Management" certificate, you can provide meaningful proof of your newly acquired knowledge.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).