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Certificates: Integrated management systems" certificate
Agile Project Leadership" certificate -
Additional Certificates: Digital Leadership" certificate
Certificate "Professional Scrum Product Owner (PSPO I) from Scrum.org"
Certificate "Conflict management for managers" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Scrum.org-Zertifizierung PSPO I - Professional Scrum Product Owner (in englischer Sprache) -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 13 Weeks
Integrated management systems (IMS)
The Big Five – Overview of the Most Important Standards (approx. 1 day)
ISO 9001, 14001, 27001, 45001, 50001
Harmonized Structure (HS) as the uniform basic structure of ISO management system standards
Non-ISO Standards for IMS
IATF, EMAS, MDR, etc.
Management System (MS) (approx. 4 days)
General Information on Management Systems
Components—Objectives, Processes, Resources, Performance Monitoring
The PDCA Cycle as a Continuous Improvement Process
Key Aspects of Standards
Relationships – Understanding and Implementing the Systems Approach
Harmonized Structure (HS) as a Further Development of the Previous High-Level Structure (HLS)
Process-Oriented Approach vs. Function-Oriented Approach
Challenges in Implementing Management Systems
Fundamentals – Purpose and Objectives of the Management System Standard (MSS)
Standard Applications and Requirements
Application – Implementation of Standard Requirements
Change Management and Demonstration of Effectiveness as Key Requirements of Modern Management System Standards
AI in the management system context (approx. 1 day)
Introduction to AI technologies
Possible applications in management systems (document control, risk analysis, audit support)
Opportunities, limitations and compliance requirements
Integration preparation (approx. 2 days)
Managing the integration
Defining the area of application
"Scope, context, interested parties
Scope of combined MSS or IMS
Planning the integration
Document Requirements (approx. 1 day)
Various MSS standards and other stakeholders
Options for Documenting an IMS
Documentation for Audit Preparation
Documented information as evidence of the effectiveness of processes and measures
Linking IMS and MSS Standards (approx. 1 day)
Structuring the IMS
Structuring the requirements of MSS standards
“Mapping” the requirements
Harmonized Structure (HS) as a common basis for consistent mapping
Integrating the MSS standards into the IMS (approx. 1 day)
Analyze gaps
Closing the gaps through further measures
Review the measures
Maintain and improve integration
Auditing the IMS (approx. 2 days)
Audit definitions, audit types and audit principles
Parties interested in the IMS audit
Requirements of different audits
Audits in companies
Audit program/audit plan
Audit questionnaire
Certification of MSS
IMS Certification (approx. 1 day)
Elements Eligible for Certification
Combined or Integrated Audit
Selection of certifiers
Application and Process
Take into account transition periods for standard revisions
Complexity of IMS (approx. 3 days)
Summary of All Content
Opportunities and Risks
Outlook and Discussion
Impact of current ISO standard revisions (Harmonized Structure, integration of climate change and sustainability) on existing IMS
Typical Communication Problems in Organizations
Roles, Responsibilities, and Authorities
Communication with Various Stakeholders
Communication Methods
Communication through documents
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Digital Leadership
Challenges of Digital Transformation (approx. 2 days)
Digital Leadership – The Big Picture
Distinguishing Between Leadership, Digital Leadership, and Digital Business Leadership
VUCA Environment / BANI Environment
Limits and Challenges of Digitalization in Leadership
Consequences of Digitalization for the Market and Competition
Customer Expectations in the Digital Age
Leading People Through Digital Transformation (approx. 4 days)
How Do People “Work”? (Insights from Neurobiology)
Systemic Perspectives on the Individualization of Leadership
Tasks and Roles of Leaders in the Digital Transformation
Motivation as the Foundation of Self-Management and Leadership
Emotional Intelligence as a Key Competency
Self-Leadership and Decision-Making in Complex Environments
Dealing with Uncertainty and Complexity in the Digital Leadership Landscape
Remote Leadership and Leading Hybrid Teams
Fostering Digital Skills Within the Team
New Work/Agile Leadership (approx. 2 days)
Work 4.0 - basics of a new world of work
Self-organization and self-management in a digital context
Team collaboration in digital times
Remote collaboration: tools, methods and rituals
Strategic and operational leadership in practice
Building, developing and supporting teams
Basics of agile methods (e.g. Scrum, Kanban - overview)
Designing organization and transformation (approx. 2 days)
Selection and introduction of digital processes, methods and tools
Change and transformation management
Ambidextrous organization (ambidexterity)
Dealing with skepticism and resistance in change processes
Analysis of the digital maturity level of organizations
Artificial intelligence as a management tool (approx. 2 days)
AI in everyday management
AI as a manager - competition or help
Effects of generative AI on work
Dealing with big data as a digital leader
Responsibility and risks
Digital business models, goals, strategies, key performance indicators and KPIs (approx. 3 days)
Value creation processes and digital business models
Development of goals and strategies
Defining key figures for process control
Defining and measuring key performance indicators (KPIs)
Introduction of objectives and key results (OKRs) as an agile target system
Project work (approx. 5 days)
To consolidate the content learned
Presentation of the project results
Agile project management with Scrum: Product Owner (PSPO I)
Scrum Fundamentals (approx. 2 days)
Definition of Scrum
Empirical Process Control
Transparency
Review
Adaptation
Scrum Values (Commitment, Focus, Openness, Respect, Courage)
Scrum Team (approx. 1 day)
Product Owner
Developers
Scrum Master
Accountabilities (Product Owner, Scrum Master, Developers)
Self-managing Teams
Scrum Events (approx. 3.5 days)
Time Box
Sprint
Sprint Planning
Daily Scrum
Sprint Review
Sprint Retrospective
Artifacts (approx. 3 days)
Transparency and Verifiability
Product Backlog
Sprint Backlog
Increment
Definition of Done
Scrum Product Owner (approx. 3.5 days)
Responsibilities of the Scrum Product Owner
Product Vision and Product Strategy
Requirement Identification and Analysis
Prioritization and Value Maximization
Risk- and value-oriented product decisions
Product Metrics and Success Measurement
AI-powered analysis of user feedback for prioritization
Revision of the Product Backlog
Stakeholder management
Product Backlog Management (approx. 2 days)
Formulating Items
Sorting entries
Make goals and missions clear
Optimizing the development team’s work
Maintaining Backlog Transparency
Refinement techniques and splitting
Forecasting (velocity, burn-up/burn-down)
AI-powered data analysis for forecasts
Project work, certification preparation and Scrum.org Professional Scrum Product Owner certification (PSPO I) in English (approx. 5 days)
Conflict management for managers
Communication (approx. 1 day)
Communication models and tools
Conversation management and active listening
Conflict discussions as a management tool
Reflection on your own communication style
Conflicts (approx. 2 days)
Causes and types of conflict
Escalation stages and reaction strategies
Harvard concept of conflict resolution
Non-violent communication
Use of AI to develop solutions in conflict situations
Constructive conflict management in the company (approx. 1 day)
De-escalation strategies and solution techniques
Using conflicts as an opportunity for improvement
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
Upon completion of the course, you will have a basic understanding of the interrelated ISO standards and how they are integrated. You will be familiar with the fundamentals of management systems, have mastered the process-oriented approach, and understand the challenges involved in implementation. You will be able to plan, structure, and implement an IMS, effectively integrating various standards. You will also have expertise in auditing, certifying, and documenting IMS. With this knowledge, you can successfully introduce, audit, and continuously improve complex management systems within organizations. In doing so, you will also take into account the Harmonized Structure (HS) as the current framework for ISO management system standards.
You will also be able to contribute effectively as a specialist and manager in a modern, digitally networked working environment. You can contribute to the development of key strategies to implement processes in a meaningful way. In addition, you have a firm grasp of the Scrum framework and can manage product development as a product owner, are familiar with Scrum artifacts and can take on backlog management.
The course is aimed at specialists and managers from production and service companies, public administration and operational management.
Numerous requirements and standards determine the everyday life of companies and make it difficult to reduce the internal administrative workload in order to achieve an increase in productivity and greater process efficiency. By creating an integrated management system (IMS), a standardized system can be used for different areas, thus reducing the complexity of processes and the internal administrative burden. Employees with the relevant expertise to set up such an IMS are in demand on the job market across all sectors in large and medium-sized companies.
In addition, specialists with knowledge of digital leadership, agile methods and the use of AI are in high demand, as companies are increasingly focusing on digitalization. You can work in management positions, as a digital transformation manager or agile coach.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).