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Certificates: Microsoft Office driver's license" certificate
Certificate "Sales Assistant with SAP" -
Additional Certificates: Certificate "Office organization"
"Driving license for digital competence" certificate
Certificate "Digital sales and distribution management"
Original SAP user certificate -
Examination: Practical project work with final presentations
Module exams Microsoft Office driver's license
Driving license for digital competence
SAP user certification UC_SD_S42023 -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 24 Weeks
Computer basics
Computer basics (full-time 5 days/part-time 10 days)
The computer and its components
First steps in the browser
Operating systems and software
Getting started with Windows 10
Using Windows 10 apps
Working with desktop apps and windows
Getting to know Explorer
Managing files and folders
Searching for files and folders
Making system settings
Useful apps
Printing with Windows 10
Networks
Access to public networks
Password protection and data security management
Protection against viruses and malware
Ergonomic and environmental aspects
Word processing with Microsoft Word
Word processing with Word (full-time 5 days/part-time 10 days)
Basics of text input and processing
Character, paragraph, page and document formatting
Using format templates
Using tables, graphics and shapes
Saving, printing and protecting documents
Creating form letters
Editing and correction functions
Designing page layouts and multi-page documents
Spreadsheet calculation with Microsoft Excel
Spreadsheet calculation with Excel (full-time 10 days/part-time 20 days)
Basics of table editing
Working with formulas and functions
Formatting cells, editing and printing tables
Filling, moving and copying
Calculating with date and time
Creating and editing diagrams
Using individual print settings
Manage workbooks
Using chart templates and chart layouts
Using Excel templates
Sorting and filtering data
Online basics with Microsoft Outlook
Online basics with Internet browsers and Outlook (full-time 5 days/part-time 10 days)
Internet, web and e-mail
Insight into the Internet
Working safely on the Internet
Data protection and copyright
Working with search engines, online dictionaries and translation tools
Online shopping and banking
Online communities and social networks
Getting to know Outlook
Creating and sending emails
Receiving emails
Keeping track of your emails
Working with contacts and address book
Organizing appointments and meetings
Manage folders, items and emails
Presentations with Microsoft PowerPoint
Presentations with PowerPoint (full-time 5 days/part-time 10 days)
Overview
The user interface
First steps with PowerPoint
Basics of working with presentations
Editing placeholders with text content
Copying and moving elements
Using the PowerPoint help function
Using views in PowerPoint effectively
Working with different slide elements
Screen presentations
Basic text design
Working with your own templates
Printing and managing presentations
Creating and designing drawing objects
Using graphics and media clips
Placing and aligning objects
Organizational charts and other SmartArt graphics
Create and design diagrams
IT security
IT security (full-time 5 days/part-time 10 days)
Basic knowledge of cybercrime
Dealing with data and security
Network structures
Security in networks
Software updates
Encryption and password protection (including two-factor authentication)
Common malware
Targeted protection against viruses and malware
Use antivirus software and firewall
Data protection and backups
Phishing emails and social engineering
Secure communication on the Internet
Security on the internet and when using online services and social media
Incident management and responding to security incidents
Databases with Microsoft Access
Databases with Access (full-time 5 days/part-time 10 days)
Working with databases
Creating and managing databases
What is Access?
Using the Access help function
Entering and editing data in tables
Creating and editing tables
Relationships between tables
Field properties
Searching, replacing and sorting data
Working with filters
Entering and editing data in forms
Creating forms (manually)
Working with queries
Creating queries
Editing database objects
Creating reports and labels
Working with reports
Defining indices
Printing data
Office organization
Office working environment (full-time approx. 4 days/part-time approx. 8 days)
Workplace organization
Video conferencing
Preparing presentations
Time and self-management
Setting priorities
Mail processing
Organization of appointments (full-time approx. 3 days/part-time approx. 6 days)
Planning appointments and meetings with MS Outlook
Event planning
Planning business trips
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Business management basics for office professions (full-time approx. 5 days/part-time approx. 10 days)
Fundamentals of business management
Company forms, goals, management
Organizational structure in companies/organizational charts
Management styles and techniques
Agendas/protocols
Fundamentals of accounting
Offer and order management
Project work (full-time approx. 3 days/part-time approx. 6 days)
To consolidate the content learned
Presentation of the project results
Digital office (full-time approx. 3.5 days/part-time approx. 7 days)
Modern letter style
Commercial correspondence
DIN 5008
Preparation of telephone calls
Template design, form letters
Document management - digital and analog
Data protection, laws
Digitalization/digital transformation and working world 4.0
Phishing emails and spam filters
Email, voice messages, messenger services
Using search engines and applying filters
Online banking, online orders
File sharing - synchronizing, sharing and accessing files
Creating and changing passwords securely (two-factor authentication)
Practical project work and exam: Driving license for digital competence (full-time approx. 1.5 days/part-time approx. 3 days)
Digital distribution and sales management
Basics of sales (approx. 1.5 days)
Sales strategies
Sales organization and structures
Development of a sales concept
Forms of distribution
Sales management and processes
Principles for negotiations
Negotiation phases
Roles and tasks in sales (sales staff and management)
Successful selling (approx. 2 days)
Psychology of sales
Obtaining and analyzing customer data
Analysis of customer needs
Target groups/buyer types
Sales talks and presentations
Sales conception
Conducting price negotiations
Closing the sale
Offer follow-up - Follow ups
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Customer Contact (approx. 5 days)
New customer acquisition, customer acquisition, customer acquisition and expansion
Analyzing buying motives
Benefit argumentation
Direct customer contact - customer first
Key account management
Complaint management
Existing customer care
Lead management
Sales Funnel
Customer Experience (CX)
Digitalization in sales (approx. 3 days)
CRM and CRM systems
Sales technologies
Digital sales channels
Success factors in e-business
Digital products, digital services, digital business models
Digital customer interfaces (customer journey map)
Strategic marketing in distribution and sales (approx. 2 days)
Customer centricity
Competitive orientation (USP - Unique Selling Proposition)
Situation analysis with SWOT
Internal and external analysis
Analysis of buyer behavior
Marketing research and forecasting
Market definition and segmentation
Target formulation, target groups
Market selection strategies, market participant strategies
Marketing mix
Sales controlling (approx. 2 days)
Objectives, tasks and instruments of sales controlling
Sales controlling
Distribution law (approx. 1.5 days)
Competition and trademark law
General terms and conditions (AGB)
Commercial agency law
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Sales and Distribution (SD) user with additional qualification in Materials Management (MM) with SAP S/4HANA
S4H00 SAP S/4HANA Overview (approx. 4 days)
Overview of SAP S/4HANA
Navigation, SAP Fiori, SAP Business Client, SAP Logon
System-wide concepts with organizational units, master data and transactions
Overview of financial accounting and logistics modules, mapping of the respective processes in SAP
Reporting, system structure and migration
SAP service offerings
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
S4500 Business Processes Sourcing and Procurement (approx. 8 days)
Overview and navigation
Processes and corporate structure in procurement
Procurement process
Procurement master data
Stock material compared to consumables
Request via self-service
Extended transactions in procurement
Automated procurement process
Evaluations and analyses
S4600 Business Processes in Sales (approx. 8 days)
Navigation with Fiori
Company structures
Sales processes at a glance
Master data
Automatic data determination and scheduling
Availability check
Collective processing
Further processes in Sales
Complaints processing
Monitoring and sales analyses
S4605 Sales Processes in Sales (approx. 10 days)
Introduction to
Corporate structures in sales
Order processing
Control of sales documents
Data flow
Special business transactions
Incompleteness
Partner functions in sales
Outline agreements
Material substitution, listing and exclusion
Discount in kind
Sales workshop
S4610 Delivery processes (approx. 4 days)
Idea and function of the delivery document
Basic organizational units for the delivery process
Control of the delivery
Goods issue process based on the outbound delivery
Processes and functions based on the outbound delivery
Project work/case study, certification preparation and SAP user certification for sales (approx. 6 days)
Changes are possible. The course content is updated regularly.
After the course, you will be familiar with office administration, have sound cross-sector knowledge of the professional workflow of an office and be proficient in modern communication techniques. You will be able to take on administrative and organizational tasks in the secretarial and administrative departments and complete commercial work orders independently. In addition, this course will provide you with a meaningful proof of your current knowledge of digital office work in the form of a "digital competence driver's license". You will be familiar with the basic structures and processes as well as roles and tasks in sales and distribution. You can apply various sales strategies in discussions with customers and thus retain existing customers as well as acquire new ones. You are also familiar with modern sales technologies and digital sales channels as well as strategic marketing in sales and distribution. You are also familiar with current sales law. In addition, you are competent in dealing with sales-related processes in SAP and round off your professional profile with SAP user certification.
You will also have a basic understanding of important components of information and communication technology as well as basic skills in the areas of word processing, spreadsheets, presentation, internet and communication, IT security and databases.
This course is suitable for anyone who wants to gain a professional foothold in sales and distribution. The course is also suitable for lateral entrants, e.g. from technical professions.
This course qualifies you for a career in sales or distribution and therefore for positions in all companies with a sales department.
Training partner of SAP® Germany
In cooperation with the SAP training partner alfatraining Bildungszentrum GmbH, we will qualify you for a job in industry and business.
You are directly connected to the SAP® Germany servers and learn on the original SAP® training system (IDES) in the latest version. This gives you the necessary practical experience during the course.
All SAP user courses also conclude with the original SAP certification. Our SAP instructors are qualified SAP consultants who will provide you with intensive support and prepare you optimally for the certification exam.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face teaching via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).