Network support and network administration (CompTIA A+ and Network+) with job-related German language support
This course provides you with theoretical and practical knowledge from key business fields. It focuses on the practical application and in-depth study of the technical terminology and professional communication skills required in a professional setting. You’ll also gain knowledge of installing, configuring, and maintaining various devices as well as wired and wireless networks. Insights into network security round out the course.
-
Certificates: Certificate "Service and network technician (CompTIA A+ and Network+) with job-related German language support"
-
Additional Certificates: Goethe-Test PRO" certificate
CompTIA A+" certificate
CompTIA Network+" certificate -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Goethe-Test PRO
CompTIA A+ Zertifizierungsprüfungen 220-1201 und 220-1202
CompTIA Network+ Zertifizierungsprüfung N10-009 -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 20 Weeks
Job-related German language support for the commercial and technical sector
Professional Communication in the Workplace (approx. 1 day)
Communication in Typical Professional Situations
Using job-related technical terms in a work context
Understanding job-related texts, work instructions, and company information
Understanding Conversations and Meetings in a Professional Context
Business Correspondence (approx. 2 days)
Layout and Design of Business Letters
Modern salutations and opening lines
Writing Customer-Focused Letters and Emails
AI-powered writing assistance for emails and letters
Reporting in the Workplace
Creating Cover Letters in Accordance with DIN 5008
Artificial Intelligence (AI) in Professional Communication (approx. 1 day)
Overview of AI Tools in the Professional Workplace
Using AI to Support Professional Correspondence
Creating and Optimizing Professional Texts with AI
Opportunities and Limitations of AI in Everyday Work
Professional field of communication management (approx. 3 days)
Communication in the company
Forms of communication in teams
Meetings and presentations
Conflict management
Conducting appraisal interviews
Conducting job interviews
Sales and consultation meetings
Writing offers
Trade fairs and product presentations
Processing complaints
Business Field (approx. 6 days)
Fundamentals of Human Resources, Management, and Labor Law
Fundamentals of Finance and Controlling
Structure and Content of Payroll Processing
Understanding and Interpreting Operational Analyses, Charts, and Statistics
Professional field of marketing (approx. 6 days)
Basics of advertising
Market analysis and market research
Online marketing and e-commerce
Marketing communication
Use of AI in the creation of marketing texts
Business Processes (approx. 7 days)
Restructuring and Process Management
Process Changes Within the Company
Digital Transformation
Energy Management and
Environmental Protection in the Company
Project Management
Occupational field logistics and trade (approx. 8 days)
Production and
Purchasing and procurement
Delivery and transportation
Retail trade
Project work, certification preparation and certification exam "Goethe-Test PRO" (approx. 6 days)
Network support (CompTIA A+)
Mobile devices (approx. 2 days)
Laptop hardware and components
Accessories and connections
Network connection for mobile devices
Networks (approx. 3.5 days)
Connections, protocols and purposes of Transmission Control Protocol (TCP) and User Datagram Protocol (UDP)
Wireless network technologies
Common network hardware
Services provided by network hosts
Simple wired/wireless networks for small offices (Small Office/Home Office, SOHO)
Network configuration concepts (DNS, DHCP, VLAN, VPN)
Internet connection types and network types
Network tools
Hardware (approx. 4 days)
Display components and attributes
Basic cable types and connector types
RAM types
Memory devices
Motherboards, central processing units (CPUs) and add-on cards
Power supply
Multifunction devices/printers
Printer consumables
Virtualization and cloud computing (approx. 2 days)
Cloud computing concepts
Virtualization concepts
Hardware and network troubleshooting (approx. 4.5 days)
Best practices for problem solving
Problems related to motherboards, RAM, CPU and power supply
Problems with storage devices and RAID arrays
Video, projector and display issues
Common problems with mobile devices
Printer errors
Problems with wired and wireless networks
Use of AI to structure troubleshooting and narrow down the causes of errors
Project work/case study, certification preparation and certification exam (approx. 4 days)
CompTIA A+ 220-1201
Operating systems (approx. 4 days)
Common operating system types: Windows, Linux, macOS, Chrome OS, iPadOS, iOS, Android
Operating system installations and upgrades
Basic features of different versions of Microsoft Windows
Functions and tools of Windows operating systems
Microsoft command line tools
Windows Control Panel and utilities
Windows settings and configurations
Configuring the Windows network on a client/desktop
Functions and tools of macOS/desktop operating systems
Linux client/desktop operating system features and tools
Application installation and configuration concepts
AI-based support for analyzing error messages and configuration processes
Safety (approx. 4 days)
Security precautions and measures
Wireless security protocols and authentication methods
Detecting, removing and preventing malware with suitable tools and methods
Social engineering attacks, threats and vulnerabilities
Basic security settings in the Windows operating system
Workstation security options and hardening techniques
Mobile and embedded device protection
Data destruction and disposal methods
Security settings for wired and wireless networks in small offices
Browsers and relevant security settings
AI-powered support for assessing security alerts and raising awareness of risks and limitations of AI use
Software troubleshooting (approx. 4 days)
Troubleshooting problems with Windows operating systems
Troubleshooting errors and security flaws on a PC
Problems with mobile device operating systems and applications
Security issues with mobile device operating systems and applications
Use AI to analyze typical error messages and derive solutions
Workflows (approx. 3 days)
Documentation and support system information management
change management
Backup and restore of a workstation
Security procedures
Environmental impact and local environmental controls
Prohibited content/activities and privacy, licensing and policy concepts
Appropriate communication techniques and professionalism
Scripting basics
Remote access technologies
AI-supported creation of support tickets, documentation and user guides as well as structured preparation of support cases
Project work/case study, certification preparation and certification exam (approx. 5 days)
CompTIA A+ 220-1202
Network administration (CompTIA Network +)
Network Concepts (approx. 4 days)
Open Systems Interconnection (OSI Model)
Network Devices, Applications, and Functions
Cloud Concepts and Connectivity Options
Common Network Ports, Protocols, Services, and Traffic Types
Transmission media and transceivers
Network topologies, architectures, and types
IPv4 Network Addressing
Network Environments (SDN/SD-WAN, VXLAN, ZTA, SASE/SSE, IaC, IPv6 Addressing)
Network Implementations (approx. 3.5 days)
Routing Technologies
Switching Technologies and Functions
Wi-Fi device technologies
Factors Affecting Physical Installations
Network Operations (approx. 3 days)
Organizational processes and procedures (documentation, change and configuration management)
Use of network monitoring and AI-based analysis technologies
Disaster recovery (DR) concepts
Implementation of IPv4 and IPv6 network services
Methods of network access and network administration
Network Security (approx. 2.5 days)
Security Concepts
Types of Attacks and Their Impact
Application of Network Security Features, Security Measures, and Solutions
AI-powered detection of anomalous network activity
Network Troubleshooting (approx. 4 days)
Troubleshooting Methodology
Troubleshooting Common Cable and Interface Problems
Troubleshooting network service issues
Troubleshooting Performance Issues
Network Software Tools and Commands
AI-powered Analysis and Troubleshooting
Project work/case study, certification preparation and certification exam (approx. 3 days)
CompTIA Network+ N10-009
Changes are possible, the course content is updated regularly.
You are familiar with the most common hardware and software technologies in companies and have the knowledge required to support complex IT infrastructures. You can assemble components according to customer requirements, install, configure and maintain devices, PCs and software for end users, correctly diagnose, solve and document typical hardware and software problems.
You will also gain essential knowledge and skills in configuring, managing, and troubleshooting wired and wireless networks, while also learning how to make targeted use of AI-powered technologies.
In addition, the course provides you with theoretical and practical content from key business fields such as economics, marketing, business organization, and logistics. You will learn to draft business correspondence in accordance with current guidelines and to communicate confidently in both internal and external business settings. You’ll apply the technical terms and professional communication skills you learn in a practical setting and deepen your understanding of them. The combination of specialized subject areas and job-related language practice will help you further develop your technical and communication skills in a professional context.
IT beginners who want to acquire a good knowledge of hardware, software and operating systems, taking into account an integrative part.
Data networks play a key role in today's businesses, and network professionals with the relevant skills are in high demand to work with a wide range of hardware, software, and network products. With a CompTIA Network+ certification, you’ll earn a vendor-neutral, globally recognized credential that enhances your career prospects in the IT industry and provides compelling proof of your expertise. Network professionals work both directly at IT service providers and in-house at companies across all industries.
In addition, the course provides you with job-specific German language training so you can draft business correspondence in accordance with current guidelines and communicate confidently with both internal and external stakeholders. With the “ alfatraining ” certificate, you can demonstrate the professional skills you’ve acquired, making it easier for you to enter the workforce and advance in your career.
Die Teilnahme an der Zertifizierungsprüfung ist ausschließlich an einem Privat PC (kein Linux-Betriebssystem) oder in einem autorisierten PearsonVUE Testcenter möglich.
Bitte kläre die Übernahme der Fahrtkosten zu einer ggf. in einem Testcenter im Tagespendelbereich stattfindenden Zertifizierungsprüfung vor Beginn des Lehrgangs mit der zuständigen Förderstelle ab (z.B. Agentur für Arbeit, Jobcenter, Transfergesellschaft, Rentenversicherungsanstalt). alfatraining übernimmt keine Fahrtkosten.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).