On the one hand, the course provides professional knowledge on the application of the ISO DIN EN 9001 standard, as well as on the planning, implementation, maintenance, and effectiveness monitoring of a quality management system. On the other hand, you’ll gain the relevant knowledge to analyze the interrelationships between work and health and to implement typical workplace health management measures. In addition, workplace integration management will be explained to you.
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Certificates: Certificate "Quality representative with TÜV Rheinland-certified qualification"
Certificate "Company health manager with TÜV Rheinland-certified qualification" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Qualitätsbeauftragte:r mit TÜV Rheinland geprüfter Qualifikation
Betriebliche:r Gesundheitsmanager:in mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Quality officers with TÜV Rheinland-certified qualifications
Fundamentals of Quality Management (approx. 1 day)
Terms and Definitions
Quality Management
Quality Management Systems
Standards and Guidelines
Structure of the Standard According to the Harmonized Structure
Fundamentals of Litigation (approx. 1 day)
What Is a Process?
Process Management According to ISO 9001
Identification of Processes
ISO 9001 Process Model
AI-Supported Process Analysis and Optimization
Organizational Context (approx. 1 day)
Organizational Context
Organizational Context with Climate Change Aspects
Stakeholders
Scope of Application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Managing Risks, Opportunities, and Actions
Quality Objectives and Planning
Planning for Changes
Opportunities and Risks in the Use of AI in Quality Management
Support (approx. 2.5 days)
Resources
Competence
Awareness
A culture of quality and ethical behavior as an integral part of awareness
Communication
Organizational Knowledge, Knowledge Management
Use of AI applications to support competency development and knowledge management
Documentation of the Quality Management System
Requirements for documented information as evidence of effectiveness and implementation
Operations (approx. 2 days)
Operational Planning
Requirements for Products and Services
Development
Proactive defect prevention using FMEA, QFD, and Poka Yoke
AI-supported methods for predictive defect detection (Predictive Quality)
External Provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and Service Delivery
Approval of products and services
Management of Non-Conforming Results
Performance Evaluation (approx. 1.5 days)
Monitoring and Measurement
AI-powered data analysis and evaluation
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and Certification (approx. 1 day)
Fundamentals of Auditing
Internal Audits
Audit Process
Auditing External Providers or Third Parties
Certification Audit
Communication (approx. 1.5 days)
Building Blocks of Communication
The Iceberg Principle of Communication
The Four-Ears Model
Communication Behavior in Audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 1 day)
Quality in an Organization
ISO 9004: Guidance on Achieving Sustainable Success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Company health managers with TÜV Rheinland-certified qualification
Fundamentals and Framework of a Workplace Health Management Program (approx. 3 days)
Fundamentals and Definitions
Historical Background and Trends in Illness Over Time
Legal foundations of workplace health management and the legal framework for the use of AI
Funding Basics
Overview of current AI technologies and areas of application in workplace health management
Interrelationships Between Work and Health: Stressors, Resources, Work Design (Hybrid Work/Working from Home)
The Importance of Leadership for Health
Internal company information and communication in workplace health management
Costs and Benefits of Workplace Health Management
Organization, Structure, and Stakeholders in Workplace Health Management (approx. 3 days)
Management Tasks and Processes
Needs Assessment in Workplace Health Management
Workplace Health Management (WHM) Mission Statement and Strategy
Defining Objectives in Workplace Health Management
Organizational Structure and Sustainable Integration into the Company
Role Evolution in Workplace Health Management—From Coordinator to Strategic Leadership Role
Key Stakeholders, Workplace Health Management Roles, and Responsibilities
Institutionalization of Committees and Processes
Workload Analysis (approx. 3 days)
Analysis Methods (absenteeism analyses, interviews, questionnaires, observation methods, risk assessment of psychological stress factors)
AI-supported analysis of health and absenteeism data for the early detection of health risks
Psychological stress caused by the use of AI as a separate assessment criterion
Application scenarios, effort, and benefits of the methods
Evaluation and handling of analysis results
Practical Implementation of Typical Workplace Health Management Measures (approx. 3 days)
Identifying, designing, and implementing workplace health management measures in a targeted manner
Project Management and Goal Achievement in Workplace Health Management
Return-to-Work Interviews and Their Role in Workplace Health Management
Generative AI for creating workplace health management concepts, communication materials, and health reports
Measures for stress prevention, health-promoting organizational development, health-promoting human resources management, and work-life balance
AI as a prevention tool for personalized, data-driven prevention programs
Opportunities and Risks Posed by Demographic Change
Evaluation and Sustainability in Workplace Health Management (approx. 2 days)
Evaluation of Workplace Health Management Goals
Definition of Sustainability in Workplace Health Management
Integration into existing management systems
Quality criteria for a Workplace Health Management program
AI-Supported Analysis of Workplace Health Management Metrics and Health Reporting
Side Note: Workplace Inclusion Management (approx. 2 days)
Objectives and Procedures
Roles within Workplace Integration Management (BEM)
Funding Agencies and Resources
Success Factors and Obstacles
Legal Basis – Section 167(1) & (2) of SGB IX
Partial Work Incapacity and Partial Sick Pay (Statutory Health Insurance Contribution Rate Stabilization Act)
Termination Due to Illness
Data Protection, Data Storage, Data Sharing
Measures under the BEM
Project work, certification preparation and certification examination "Company health manager with TÜV Rheinland-certified qualification" (approx. 4 days)
Changes are possible, the course content is updated regularly.
Once you have completed the course, you will be able to plan, implement, and maintain a quality management system and monitor its effectiveness. You’ll also gain professional expertise in applying the DIN EN ISO 9001 standard, planning internal quality audits, and making effective use of AI-powered tools in quality management.
After the course, you will also have knowledge of the interdependencies between work and health. You will be able to analyze workloads, assess hazards and implement and evaluate typical OHM measures. You will also gain an insight into occupational integration management and its legal requirements.
The course is aimed at managers and employees who are entrusted with quality management, who are to implement a QM system in practice or who would like to develop in the area of quality management, as well as specialists and managers from production and service companies who are actively involved in the QM system and quality improvement.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector.
The additional qualification as a company health manager opens up further employment opportunities in larger companies or public institutions, with health insurance companies or health service providers.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).