-
Certificates: Certificate "Quality representative with TÜV Rheinland-certified qualification"
Certificate "Company health manager with TÜV Rheinland-certified qualification" -
Examination: Practical project work with final presentations
Quality officers with TÜV Rheinland-certified qualifications
Company health managers with TÜV Rheinland-certified qualification -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 8 Weeks
Quality officers with TÜV Rheinland-certified qualifications
Basics of quality management (approx. 1 day)
Terms and definitions
Quality management
Quality management systems
Standards and guidelines
Process basics (approx. 1 day)
What is a process?
Process management according to ISO 9001
Identification of processes
ISO 9001 process model
Corporate environment (approx. 1 day)
Context of the organization
Interested parties
Scope of application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Dealing with risks and opportunities
Quality objectives and planning
Planning changes
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Support (approx. 2 days)
Resources
Competence
Awareness
Communication
Knowledge of the organization, knowledge management
Documentation of the quality management system
Operation (approx. 2 days)
Operational planning
Requirements for products and services
Product development
Predictive failure avoidance with FMEA, QFD, Poka Yoke
External provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and service provision
Release of products and services
Control of non-conforming results
Evaluation of performance (approx. 1.5 days)
Monitoring and measurement
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and certification (approx. 1.5 days)
Fundamentals of auditing
Internal audits
Audit procedure
Auditing external providers or external parties
Certification audit
Communication (approx. 2 days)
Building blocks of communication
The iceberg principle of communication
The four-ears model
Communication behavior in audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 0.5 days)
Quality of an organization
ISO 9004: Guidance for achieving sustainable success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Company health managers with TÜV Rheinland-certified qualification
Basics and framework conditions of a BGM (approx. 3 days)
Basics and definition of terms
Historical background
The course of illness over time
Legal basis of BGM
Basics of financing
Positive correlations between work and health
Effects of stress and resources on the health of employees
Importance of work design for maintaining health
Importance of management for health
Internal information and communication in occupational health management
Costs and benefits of occupational health management
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Organization, structure and participants in BGM (approx. 3 days)
Management tasks and processes
Needs analysis in BGM
BGM mission statement and strategy
Definition of goals in OHM (qualitative/quantitative goals, short/medium/long-term goals)
Establishment of the organization and sustainable anchoring in the company
Identification and involvement of relevant stakeholders
Definition of various BGM functions
Addressing responsibilities
Institutionalization of committees and processes
Analysis of workload (approx. 3 days)
Analysis methods (absence analyses, interviews, questionnaires, observation procedures, risk assessment of psychological stress factors)
Application scenarios and practical application
Costs and benefits of the various methods
Evaluation and handling of analysis results
Practical implementation of typical OHM measures (approx. 3 days)
Identifying, designing and implementing BGM measures in a targeted manner
Project management in BGM
Achieving goals in BGM
Return-to-work interviews and their role in BGM
Stress prevention measures
Measures for health-oriented organizational development
Measures for healthy personnel management
Measures to maintain a healthy life balance
Opportunities and risks due to demographic change
Evaluation and sustainability in OHM (approx. 2 days)
Evaluation of BGM goals
Definition of sustainability in BGM
Integration into existing management systems
Quality criteria of a BGM
BGM key figures and health reporting
Excursus: Company integration management (approx. 2 days)
Goals and procedures
Roles within the BEM
Funding agencies and resources
Success factors and obstacles
Legal basis - § 167 para. 1 & 2 SGB IX
Termination due to illness
Data protection, data storage, data transfer
Measures in the BEM
Project work, certification preparation and certification examination "Company health manager with TÜV Rheinland-certified qualification" (approx. 4 days)
Changes are possible. The course content is updated regularly.
Once you have completed the course, you will be able to plan, introduce and maintain a quality management system and monitor its effectiveness. You will also have professional knowledge in the application of DIN EN ISO 9001 and in the planning of internal quality audits.
After the course, you will also have knowledge of the interdependencies between work and health. You will be able to analyze workloads, assess hazards and implement and evaluate typical OHM measures. You will also gain an insight into occupational integration management and its legal requirements.
The course is aimed at managers and employees who are entrusted with quality management, who are to implement a QM system in practice or who would like to develop in the area of quality management, as well as specialists and managers from production and service companies who are actively involved in the QM system and quality improvement.
Specialists in the field of quality management are in demand from both large and medium-sized companies in industry, trade and the service sector.
The additional qualification as a company health manager opens up further employment opportunities in larger companies or public institutions, with health insurance companies or health service providers.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).