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Certificates: Design Thinking" certificate
Certificate "Construction Quality Officer" -
Additional Certificates: Certificate "Quality representative with TÜV Rheinland-certified qualification"
"Quality Management in the Construction Industry" Certificate -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Qualitätsbeauftragte:r mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 7 Weeks
Design Thinking
Introduction to Design Thinking (approx. 1.5 days)
Design Thinking process at a glance
The most important rules and phases of Design Thinking
Practice-oriented approaches and applications
Digital tools and AI in the innovation process
Phase 1: Research (approx. 0.5 days)
Methods of user-centered research
Interview techniques and needs analysis
AI-supported research and information processing
Phase 2: Synthesis (approx. 0.5 days)
Analysis and structuring of findings
Development of problem definitions and personas
Visualization and clustering of results
Phase 3: Ideation (approx. 0.5 days)
Creative techniques for developing ideas
Methods for finding and evaluating solutions
Use of generative AI in the ideation process
Phase 4: Prototyping (approx. 0.5 days)
Development of initial solution approaches and mockups
Introduction to rapid prototyping and click dummies
Digital tools for the visualization of concepts
Phase 5: Testing (approx. 0.5 days)
Methods for carrying out tests and feedback rounds
Analysis and optimization of solution approaches
Iterative work and agile further development
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Quality officers with TÜV Rheinland-certified qualifications
Fundamentals of Quality Management (approx. 1 day)
Terms and Definitions
Quality Management
Quality Management Systems
Standards and Guidelines
Structure of the Standard According to the Harmonized Structure
Fundamentals of Litigation (approx. 1 day)
What Is a Process?
Process Management According to ISO 9001
Identification of Processes
ISO 9001 Process Model
AI-Supported Process Analysis and Optimization
Organizational Context (approx. 1 day)
Organizational Context
Organizational Context with Climate Change Aspects
Stakeholders
Scope of Application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Managing Risks, Opportunities, and Actions
Quality Objectives and Planning
Planning for Changes
Opportunities and Risks in the Use of AI in Quality Management
Support (approx. 2.5 days)
Resources
Competence
Awareness
A culture of quality and ethical behavior as an integral part of awareness
Communication
Organizational Knowledge, Knowledge Management
Use of AI applications to support competency development and knowledge management
Documentation of the Quality Management System
Requirements for documented information as evidence of effectiveness and implementation
Operations (approx. 2 days)
Operational Planning
Requirements for Products and Services
Development
Proactive defect prevention using FMEA, QFD, and Poka Yoke
AI-supported methods for predictive defect detection (Predictive Quality)
External Provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and Service Delivery
Approval of products and services
Management of Non-Conforming Results
Performance Evaluation (approx. 1.5 days)
Monitoring and Measurement
AI-powered data analysis and evaluation
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and Certification (approx. 1 day)
Fundamentals of Auditing
Internal Audits
Audit Process
Auditing External Providers or Third Parties
Certification Audit
Communication (approx. 1.5 days)
Building Blocks of Communication
The Iceberg Principle of Communication
The Four-Ears Model
Communication Behavior in Audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 1 day)
Quality in an Organization
ISO 9004: Guidance on Achieving Sustainable Success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Quality management in the construction industry
Fundamentals of Quality Management in the Construction Industry (approx. 1.5 days)
The Importance of Quality Management in the Construction Industry
Standards: ISO 9001, DIN EN 1090, VOB/B, Overview of ESG/ISO 14001/ISO 45001
Roles, Responsibilities, and Project Phases
Harmonized Structure (HS) as the common framework for ISO management system standards (including ISO 9001, ISO 14001, and ISO 45001)
Quality Planning (approx. 1.5 days)
Create a Project Quality Management Manual
Risk Management and Failure Mode and Effects Analysis (FMEA)
Supplier and Subcontractor Qualification
Integration of sustainability and ESG criteria
Incorporating climate risks and climate change considerations into quality planning
Quality control (approx. 2 days)
Checklists, test documents, acceptance protocols
Dealing with defects and rework
Quality assurance during construction (BQÜ)
Documentation and Construction Site Digitization (approx. 1 day)
Construction Log, Documentation, and Archiving Requirements
Documented information as evidence of the effectiveness of quality management measures
Digital documentation systems and cloud solutions
Mobile apps, QR/NFC-based checklists
Introduction to CDE and BIM integration
Communication (approx. 1.5 days)
Interface management between planning, construction management, trades
Communication with clients, authorities, subcontractors
Conflict avoidance and negotiation training
Change management through new QM methods
Audits and Internal Quality Controls (approx. 0.5 days)
Internal Audits vs. External Certification
Creating audit checklists and audit reports
Tracking corrective actions and lessons learned
Transition periods for standard revisions and their impact on current certifications
AI and Future Trends in Construction Quality Management (approx. 0.5 days)
Use of AI in Construction Supervision (Image Analysis, Drones)
Predictive Quality Management
Legal Aspects and Data Protection in AI Applications
Future Trends: Automation, Sustainability, and ESG in the Construction Industry
Further Development of ISO Management System Standards (Harmonized Structure) and Their Significance for the Construction Industry
Project work (approx. 1.5 days)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
Once you have completed the course, you will be able to plan, implement, and maintain a quality management system and monitor its effectiveness. You’ll also gain professional expertise in applying the DIN EN ISO 9001 standard, planning internal quality audits, and making effective use of AI-powered tools in quality management.
You will also have basic knowledge of planning, documenting and monitoring quality standards throughout the construction phase.
The course also teaches the design thinking approach, which can be used to develop innovative and user-centered solutions for complex challenges. You will learn about the principles and the structured, iterative process of design thinking and find out how practice-oriented tools, digital tools and artificial intelligence support creative and interdisciplinary innovation processes.
The course is aimed at people with knowledge of (civil) engineering or architecture as well as specialists from related sectors with appropriate professional experience.
After the course, a wide range of career opportunities will open up in the field of construction management, project management or quality management at construction companies. You can work for engineering firms or as a consultant for construction companies that focus on sustainable and quality-oriented construction processes.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).