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Certificates: Certificate "Personnel and organizational developer with TÜV Rheinland certified qualification"
Certificate "Conflict management for managers" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Personal- und Organisationsentwickler:in mit TÜV Rheinland geprüfter Qualifikation -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 5 Weeks
Personnel and organizational developer with TÜV Rheinland-certified qualification
Basics (approx. 5 days)
Introduction to personnel and organizational development
Definitions and technical terms
The challenge of change (internal and external view)
Developments and trends
Learning and learning situations (e.g. supervision, blended learning)
Change and change communication
Value orientation as a corporate culture
Resilience and psychological safety
AI competence (AI literacy): Data protection and copyright in the HR context
Team development (approx. 3 days)
Traditional and agile team development
From team to ensemble
Competence profiles and diagnosis
Motivations and sustainability concepts
Intercultural teamwork and conflict competence
Change and innovation (approx. 2 days)
New Work - a challenge (hybrid work design, employee experience)
Competencies - factors critical to success
Agile learning, design thinking
Change and innovation process
AI-supported communication
Knowledge management (approx. 1 day)
Knowledge acquisition and storage
Knowledge application and distribution
Evaluation of knowledge management systems
AI-supported knowledge management (FAQ bots)
Strategic personnel development (approx. 3 days)
Gamification elements in the learning context
Development stages and target measurements
Performance management
Differentiation between further education and training forms
Controlling
Use of AI in PD: needs analyses, personalized learning paths, content creation
Practical workshop (approx. 2 days)
Best Practice
Development of company trainings
Measuring success
Project work, certification preparation and certification exam "Personnel and organizational developer with TÜV Rheinland certified qualification" (approx. 4 days)
Conflict management for managers
Communication (approx. 1 day)
Communication models and tools
Conversation management and active listening
Conflict discussions as a management tool
Reflection on your own communication style
Conflicts (approx. 2 days)
Causes and types of conflict
Escalation stages and reaction strategies
Harvard concept of conflict resolution
Non-violent communication
Use of AI to develop solutions in conflict situations
Constructive conflict management in the company (approx. 1 day)
De-escalation strategies and solution techniques
Using conflicts as an opportunity for improvement
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
You understand how HR and organizational development, skills development and agile formats influence structures and collaboration. You can develop HR/OE strategies, introduce changes and evaluate their success. You will also have basic knowledge of change, innovation and knowledge management - including AI-supported working methods.
You will also be able to identify conflicts in day-to-day management at an early stage, analyze them professionally and implement suitable solution strategies.
The course is aimed at employees and specialists from the commercial and administrative sector, especially from human resources, but also at teachers and trainers who want to face the new entrepreneurial challenges of personnel and organizational development and introduce them in the company and in the team.
In the area of personnel and organizational development, you will be responsible for the conception, organization and monitoring of measures and projects in order to continuously improve the qualifications of your company's employees. You will also support organizational development and change management processes and projects. Specialists who are familiar with such development processes and can bring them into the company are in demand across all industries and are employed by large and medium-sized companies as well as agencies.
Knowledge of conflict management will also open up career opportunities for you in team management and other management positions.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).