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Certificates: TOEIC® certificate (Test of English for International Communication)
CompTIA A+" certificate -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
TOEIC®-Test (Test of English for International Communication)
CompTIA A+ Zertifizierungsprüfungen 220-1201 und 220-1202 -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
Business English
Basics of professional English communication (approx. 4 days)
Basic structures of the English language in a professional context
Tenses (simple, continuous, perfect)
Formulation of questions
Active/passive voice
Adjective/adverb
Modal verbs
Conditional
Differences between British and American English in everyday working life
Important idioms in professional language
Presenting in English
Communicative part (approx. 5 days)
Establishing and maintaining customer contacts, telephone calls, correspondence
Artificial intelligence for formulating and optimizing English business communication
Greetings and introductions during business visits
Dealing with complaints
Describing products
Writing letters and emails with common phrases on topics such as orders or quotations
Describing company structures in English
Business English (approx. 6 days)
Writing business correspondence
AI support for English-language emails and letters
Arguing convincingly in a professional context
Explaining company structure, marketing and sales in English
Reporting on market analyses, discussing financial trends
AI for analyzing and preparing information
Communication on business trips: Reception, hotel, restaurant
Appearance in meetings
Describing processes and procedures
Conducting negotiations and reaching agreements
Developing and communicating plans and projects
Preparing presentations
AI tools for structuring and optimizing the language of presentations
English-language job descriptions
Anglo-Saxon application process
Writing a CV in English
Interview: confident presentation of experience and qualifications
Project work, certification preparation and TOEIC® certification exam (approx. 5 days)
Network support (CompTIA A+)
Mobile devices (approx. 2 days)
Laptop hardware and components
Accessories and connections
Network connection for mobile devices
Networks (approx. 3.5 days)
Connections, protocols and purposes of Transmission Control Protocol (TCP) and User Datagram Protocol (UDP)
Wireless network technologies
Common network hardware
Services provided by network hosts
Simple wired/wireless networks for small offices (Small Office/Home Office, SOHO)
Network configuration concepts (DNS, DHCP, VLAN, VPN)
Internet connection types and network types
Network tools
Hardware (approx. 4 days)
Display components and attributes
Basic cable types and connector types
RAM types
Memory devices
Motherboards, central processing units (CPUs) and add-on cards
Power supply
Multifunction devices/printers
Printer consumables
Virtualization and cloud computing (approx. 2 days)
Cloud computing concepts
Virtualization concepts
Hardware and network troubleshooting (approx. 4.5 days)
Best practices for problem solving
Problems related to motherboards, RAM, CPU and power supply
Problems with storage devices and RAID arrays
Video, projector and display issues
Common problems with mobile devices
Printer errors
Problems with wired and wireless networks
Use of AI to structure troubleshooting and narrow down the causes of errors
Project work/case study, certification preparation and certification exam (approx. 4 days)
CompTIA A+ 220-1201
Operating systems (approx. 4 days)
Common operating system types: Windows, Linux, macOS, Chrome OS, iPadOS, iOS, Android
Operating system installations and upgrades
Basic features of different versions of Microsoft Windows
Functions and tools of Windows operating systems
Microsoft command line tools
Windows Control Panel and utilities
Windows settings and configurations
Configuring the Windows network on a client/desktop
Functions and tools of macOS/desktop operating systems
Linux client/desktop operating system features and tools
Application installation and configuration concepts
AI-based support for analyzing error messages and configuration processes
Safety (approx. 4 days)
Security precautions and measures
Wireless security protocols and authentication methods
Detecting, removing and preventing malware with suitable tools and methods
Social engineering attacks, threats and vulnerabilities
Basic security settings in the Windows operating system
Workstation security options and hardening techniques
Mobile and embedded device protection
Data destruction and disposal methods
Security settings for wired and wireless networks in small offices
Browsers and relevant security settings
AI-powered support for assessing security alerts and raising awareness of risks and limitations of AI use
Software troubleshooting (approx. 4 days)
Troubleshooting problems with Windows operating systems
Troubleshooting errors and security flaws on a PC
Problems with mobile device operating systems and applications
Security issues with mobile device operating systems and applications
Use AI to analyze typical error messages and derive solutions
Workflows (approx. 3 days)
Documentation and support system information management
change management
Backup and restore of a workstation
Security procedures
Environmental impact and local environmental controls
Prohibited content/activities and privacy, licensing and policy concepts
Appropriate communication techniques and professionalism
Scripting basics
Remote access technologies
AI-supported creation of support tickets, documentation and user guides as well as structured preparation of support cases
Project work/case study, certification preparation and certification exam (approx. 5 days)
CompTIA A+ 220-1202
Changes are possible, the course content is updated regularly.
You will expand your English skills for typical communication situations in everyday international working life in a practical way. You will learn how to write business correspondence, hold conversations and present professional content in English. The course concludes with the internationally recognized TOEIC® test, which you can use to prove your acquired knowledge.
You are familiar with the most common hardware and software technologies in companies and have the knowledge required to support complex IT infrastructures. You can assemble components according to customer requirements, install, configure and maintain devices, PCs and software for end users, correctly diagnose, solve and document typical hardware and software problems.
IT beginners who want to acquire good basic knowledge and improve their German language skills in advance.
The informative TOEIC® test gives you a detailed insight into the language skills you have acquired, making it easier for you to enter and advance in your career.
With a CompTIA A+ certification, you will obtain a vendor-independent, globally recognized certification that proves your skills as an entry-level IT professional. IT service and support technicians with this knowledge are employed directly by IT service providers as well as in-house by companies in all industries.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).