Network administration (CompTIA Network +) with ITIL® Foundation (Version 5) and PRINCE2® Project Management Foundation (Version 7)
In this course, you'll learn how to design, manage, and troubleshoot wired and wireless networks. You'll also learn about ITIL®, a process optimization methodology, and PRINCE2®, an IT project management methodology.
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Certificates: CompTIA Network+" certificate
Certificate "ITIL® Foundation (Version 5)"
Certificate "PRINCE2® Project Management Foundation (Version 7)" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
CompTIA Network+ Zertifizierungsprüfung N10-009
ITIL® Foundation (Version 5) (Prüfungsvoucher im Kurs enthalten)
PRINCE2® Project Management Foundation (Version 7) (Prüfungsvoucher im Kurs enthalten) -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Network administration (CompTIA Network +)
Network Concepts (approx. 4 days)
Open Systems Interconnection (OSI Model)
Network Devices, Applications, and Functions
Cloud Concepts and Connectivity Options
Common Network Ports, Protocols, Services, and Traffic Types
Transmission media and transceivers
Network topologies, architectures, and types
IPv4 Network Addressing
Network Environments (SDN/SD-WAN, VXLAN, ZTA, SASE/SSE, IaC, IPv6 Addressing)
Network Implementations (approx. 3.5 days)
Routing Technologies
Switching Technologies and Functions
Wi-Fi device technologies
Factors Affecting Physical Installations
Network Operations (approx. 3 days)
Organizational processes and procedures (documentation, change and configuration management)
Use of network monitoring and AI-based analysis technologies
Disaster recovery (DR) concepts
Implementation of IPv4 and IPv6 network services
Methods of network access and network administration
Network Security (approx. 2.5 days)
Security Concepts
Types of Attacks and Their Impact
Application of Network Security Features, Security Measures, and Solutions
AI-powered detection of anomalous network activity
Network Troubleshooting (approx. 4 days)
Troubleshooting Methodology
Troubleshooting Common Cable and Interface Problems
Troubleshooting network service issues
Troubleshooting Performance Issues
Network Software Tools and Commands
AI-powered Analysis and Troubleshooting
Project work/case study, certification preparation and certification exam (approx. 3 days)
CompTIA Network+ N10-009
ITIL® Foundation (Version 5)
Important ITIL terms and definitions (approx. 2 days)
Management of digital products and services
Products, services and service offerings
Value creation and service relationships
Service consumers, service providers, sponsors, customers and users
Service quality and service level agreements (SLA)
Utility, warranty, user experience and sustainability
ITIL product and service lifecycle
Continual improvement
The four dimensions of ITIL product and service management (approx. 1 day)
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
Holistic approach and external influencing factors
The ITIL product and service lifecycle (approx. 1 day)
Discover, Design, Acquire and Build
Transition, Operate, Deliver and Support
Value creation in the product and service lifecycle
Iterative and non-linear use of the lifecycle
The ITIL Value System (approx. 2 days)
Components of the ITIL Value System and ITIL basic principles
Governance, value chain and operating model
Management practices, practice guidelines and continuous improvement
Value orientation, collaboration and optimization
Service operations, releases and problem management
Continuous integration, continuous delivery and continuous deployment
Site reliability engineering (SRE) and observability
Metrics and Critical Success Factors (CSF)
Value stream identification, mapping and management (approx. 1 day)
Value streams and value stream management
Main value streams and supporting value streams
Complexity thinking and workflow optimization
Value stream mapping
ITIL and AI (approx. 0.5 days)
Artificial intelligence (AI) and AI maturity
Generative AI (GenAI) and Agentic AI
AI in the product and service lifecycle
AI governance
ITIL and other frameworks (approx. 0.5 days)
ITIL and DevOps
ITIL and PRINCE2
Project management in the product and service lifecycle
Project work, certification preparation and certification examination (approx. 3 days)
PRINCE2® Project Management Foundation (Version 7)
Introduction to project management based on PRINCE2® (approx. 1 day)
Definition and characteristics of a project
Project control cycle of project management and the six project dimensions
Challenges in project management - why do projects fail?
Advantages of the PRINCE2® project management method
Customer-supplier environments
Projects in a commercial environment
Structure of the PRINCE2® method and its five integrated building blocks
The management products of PRINCE2®
Digital tools and AI-supported analysis in modern project management
The PRINCE2® basic principles (approx. 1 day)
The seven basic principles of PRINCE2®
Statements and contents of the basic principles
Relationship between the basic principles and the PRINCE2® topics
Adaptation of PRINCE2® to the project environment, taking into account digital working methods
The importance of people for PRINCE2® projects (approx. 1 day)
Change management
Leadership and management
Communication in the project
Effects of digital and AI-supported systems on collaboration and change processes
The seven topics of PRINCE2® (approx. 3 days)
Business case (benefits management approach and sustainability management approach)
Organization (project structure, roles and responsibilities)
Creation of plans
Quality planning and quality control
Risk management using modern analysis methods and data-based evaluations
Issue management
Controlling the progress of the project
The seven PRINCE2® processes (approx. 2 days)
Interaction of the seven PRINCE2® processes in the project process
Activities in the respective PRINCE2® processes
Preparing, steering and initiating a project
Controlling a phase
Managing product delivery
Managing phase transitions
Closing a project
Project work, certification preparation and certification examination (approx. 2 days)
Changes are possible, the course content is updated regularly.
You will acquire essential knowledge and skills for configuring, managing, and troubleshooting wired and wireless networks, and in the process, you will also learn how to make targeted use of AI-powered technologies.
You also understand the central concepts of managing digital products and services according to ITIL® Foundation (version 5). You are familiar with the ITIL product and service lifecycle, the ITIL Value System, value streams, value creation and service relationships as well as modern concepts such as AI, automation and continuous improvement and can classify these in an organizational context. You will also be able to work on PRINCE2® projects and be familiar with their processes and terminology. You will also be able to plan and implement IT projects and measure their success.
IT beginners who already have a good basic knowledge of hardware, software and operating systems.
Data networks play a key role in today's businesses, and network professionals with the relevant skills are in high demand to work with a wide range of hardware, software, and network products. With a CompTIA Network+ certification, you’ll earn a vendor-neutral, globally recognized credential that enhances your career prospects in the IT industry and provides compelling proof of your expertise. Network professionals work both directly at IT service providers and in-house at companies across all industries.
With knowledge of IT service and project management with ITIL® and PRINCE2®, you have an additional qualification that is in high demand, especially in the IT sector.
Die Teilnahme an der Zertifizierungsprüfung ist ausschließlich an einem Privat PC (kein Linux-Betriebssystem) oder in einem autorisierten PearsonVUE Testcenter möglich.
Bitte kläre die Übernahme der Fahrtkosten zu einer ggf. in einem Testcenter im Tagespendelbereich stattfindenden Zertifizierungsprüfung vor Beginn des Lehrgangs mit der zuständigen Förderstelle ab (z.B. Agentur für Arbeit, Jobcenter, Transfergesellschaft, Rentenversicherungsanstalt). alfatraining übernimmt keine Fahrtkosten.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).