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Certificates: Certificate "Artificial intelligence (AI) in quality management"
Certificate "Change Manager (IHK)" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
(Change Manager:in zertifiziert durch die IHK) -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Artificial intelligence (AI) in quality management
Basics of artificial intelligence in quality management (approx. 2 days)
AI core definitions and technologies
Significance and possible applications for QM
AI in the ISO 9001 context (approx. 1 day)
Process and risk-based approach
Standard-relevant AI fields of application
Data management and analysis (approx. 2 days)
Data quality and preparation
Data availability and documentation
Predictive quality and data-based decisions
Predictive analytics and machine learning
Risk and requirements management with AI
Legal and ethical aspects (approx. 4 days)
AI regulation, GDPR and EU AI Act
ISO/IEC 42001 (management systems for AI)
Corporate compliance
Bias, discrimination, traceability
Responsibility for AI-supported decisions
Current developments regarding ISO 9001:2025
Prompting and automation (approx. 1 day)
Effective prompting for QM applications
Short workflows with a low-code platform
CIP and process improvement with AI (approx. 2 days)
Process management according to ISO 9001
CIP cycle and automation options
Suggestions for improvement with ChatGPT
AI in internal communication (approx. 3 days)
Analyze customer requirements with AI support
Creating texts with AI (audit reports, action plans)
Creating simple learning modules and content as well as
employee training with AI
Auditing and certification (approx. 2 days)
Planning and preparation with AI
Generating audit checklists
Audit programs
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Change Manager (IHK)
Industry 4.0 and digital transformation basics (approx. 3 days)
What is Industry 4.0?
Developments from the past to the present
Digital revolution or normal development?
The most important building blocks for a factory of the future
What impact will Industry 4.0 have on the economy and people?
The technical basis - intelligent, digitally networked systems and production processes
What is digital transformation?
Digital transformation as a process of continuous further development of digital technologies
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Personal ability to change within New Work (approx. 5 days)
Work 4.0 - The New Work era
The new world of work - more digitalized, more mobile, more efficient and more networked
The old workplace - a look back
The new workplace - What does the current workplace already look like?
The workplace of the future - video conferencing, working from home and robots
Global teams: the most important building blocks for successful global collaboration and teamwork
Self-organization and self-management in the New Work era
Agile learning and knowledge management in the digital age
An overview of models and tools for modern conflict management
The opportunities inherent in New Work and Work 4.0
Systems and processes (approx. 2 days)
Process analysis with regard to digital transformation
Lean management - management processes rethought
Design Thinking - An insight into the new form of problem solving and idea generation
Scrum - A possibility of agile project and product management
What is change and innovation management (approx. 5 days)
The analysis of change - how a change process begins
Which tools and instruments accompany the change
The design of a change architecture - The "king competence" in change management
The success factors of change management
It doesn't work without change communication
Innovation management - change management as a driver for innovation
The innovation process: planning, implementation and monitoring success
Change monitoring in change processes (approx. 2 days)
Agile reporting - progress monitoring
Communication controlling - planning, management and control of corporate communication
Project work, certification preparation and certification exam "Change Manager (IHK)" (approx. 3 days)
Changes are possible. The course content is updated regularly.
After the course, you will be able to use tools such as ChatGPT Team and low-code platforms specifically for process optimization, data analysis and audit preparation. The focus is on integrating AI into ISO 9001-compliant QM processes, taking into account legal and ethical requirements (AI Act, GDPR) and developing automated solutions for CIP, audit and communication. You will also be able to use and further develop AI applications independently, responsibly and in compliance with standards in quality management.
You also understand the importance of change and innovation for business success and know the impact of changing processes and structures on the working environment. You are familiar with the roles in a modern company, you can develop strategic plans and then evaluate their success.
The course is aimed at managers and employees who are responsible for quality management and want to understand and effectively use AI technologies.
Your expertise in standard-compliant AI integration makes you a sought-after specialist for companies that want to future-proof their quality management.
In addition, interdisciplinary knowledge of digital processes is in demand across all sectors.Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).