Aptitude diagnostician in personnel selection with conflict management
Free of cost
by funding
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Certificates: Certificate "Aptitude diagnostician with TÜV Rheinland-certified qualification"
Certificate "Conflict management for managers" -
Examination: Practical project work with final presentations
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Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 5 Weeks
Aptitude diagnostician in personnel selection with TÜV Rheinland-certified qualification
Introduction and introduction (approx. 2 days)
Importance of aptitude diagnostics
Change management
Definitions and technical terms
Concept glossary as a database
DIN 33430
Suitability diagnostics in personnel management
Roles and tasks
Diagnostic judgment
Observer for aptitude diagnostics (approx. 3 days)
Creating requirement profiles
Overall process of aptitude diagnostics
Quality standards
Planning activities
Document analysis
Bots, crawlers
Work samples
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Personal interviews (approx. 5 days)
Communication and communication models in aptitude diagnostics
Interview and interview guidelines
Interview techniques and conducting interviews
STAR method
Ad hoc interviews (assessment center, audit & management audit, management appraisal)
Selection of suitable procedures
Behavioral observation and assessment
Development and scaling
Performance procedures
Suitability diagnostic process (approx. 5 days)
Fundamentals of statistics
Methodical procedures
Areas of application
Evaluations
Generating statements
Documentation and evaluation
Selection of procedures
Possibilities and limitations of aptitude diagnostics
Legal framework (approx. 2 days)
Data protection (DSGVO, BDSG and other regulations)
Basics of the BetrV
Discussion of legal sources
Duty of co-determination
Professional obligations
Special documentation obligations
Notification obligations
Delimitations
Project work, certification preparation and certification examination "Aptitude diagnostician with TÜV Rheinland-certified qualification" (approx. 3 days)
Conflict management for managers
Communication (approx. 2 days)
Communication models and tools
Conflict discussions as a management tool
Conflicts (approx. 2 days)
Harvard model of conflict resolution
Conflict management
Non-violent communication
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
After this course, you will be able to assess the suitability of both internal and external applicants on the basis of DIN 33430, create requirement profiles and master questioning techniques to test skills. You will be familiar with legal requirements and special features.
You also have all the necessary skills and abilities to react skillfully and purposefully in conflict-laden situations and to respond to employees. You can use different types of communication depending on the situation.
The course is aimed at employees in the fields of human resources, personnel management and development who wish to acquire or renew their knowledge in the field of aptitude diagnostics.
Suitability diagnostics are increasingly being used in professional recruiting and personnel marketing as well as in corporate planning and are primarily used in large and medium-sized companies.
Knowledge of conflict management will also open up career opportunities for you in team management and other management positions.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).