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Certificates: Certificate "Digital sales and distribution management"
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Examination: Praxisbezogene Projektarbeit mit Abschlusspräsentation
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Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 4 Weeks
Digital market strategies, customer journey and AI (approx. 5 days)
Fundamentals and future fields in digital sales
Trends in digital sales: platform economics, social commerce, omnichannel sales
Market analysis and competition: market positioning (USP), SWOT and buyer behavior
Target group analysis and persona development
Customer centricity and customer journey mapping
Digital sales strategies and sales channels
Use of digital tools for market analysis and competition monitoring
Support for research, idea development and strategy work using AI-supported tools
Successful selling and customer relationships (approx. 4 days)
Practical skills for the digital sales process
Structure and phases of the digital sales process
Sales psychology: needs analysis and buying motives
Conducting conversations in digital sales situations
Social selling and digital relationship management
Digital tools for preparing sales meetings and presentations
AI-supported analysis of customer needs and meeting preparation
New customer acquisition and acquisition - existing customer care (approx. 4 days)
Digital strategies for acquiring new customers
Inbound and outbound sales approaches
Lead generation and lead qualification
Sales funnel and pipeline management
AI-supported lead analysis and prioritization of sales opportunities
Key account management and strategic customer development
Sales pitches: structure, presentation and argumentation
Benefit argumentation and value selling
Differentiating features in competition
Conducting negotiations: principles, phases and price negotiations
Closing the sale and follow-up in digital sales
Customer experience (CX) & complaint management
CRM systems: use for customer management and care
Digital systems for sales automation and customer analysis
Sales controlling and law (approx. 4 days)
Success measurement and performance in sales
Sales controlling: objectives, tasks and instruments of sales controlling
Key figures and evaluation of sales data
Digital systems for reporting and forecasting
AI-supported sales forecasts and data analyses
Competition, trademark and commercial agency law
Drafting contracts: general terms and conditions (GTC) and relevant contractual elements
EU product safety regulation: General Product Safety Regulation (GPSR)
Data protection in digital sales (GDPR)
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
After completing the course, you will be able to plan and implement digital sales processes in a targeted manner. You will develop data-based sales strategies along the customer journey and use modern digital sales instruments and AI-supported tools in a targeted manner. You will also master sales psychology, conversation management and customer loyalty. You will use CRM systems, sales automation and controlling to analyze and optimize your sales results.
This course is suitable for anyone who wants to gain a professional foothold in sales and distribution. The course is also suitable for lateral entrants, e.g. from technical professions.
This course qualifies you for a career in sales or distribution and therefore for positions in all companies with a sales department.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).