Data Analytics with ITIL® 4 Foundation in IT Service Management and PRINCE2® 7 Foundation in Project Management
Free of cost
by funding
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Certificates: Data Analytics" certificate
Certificate "ITIL® 4 Foundation in IT Service Management"
Certificate "PRINCE2® 7 Foundation in Project Management" -
Examination: Practical project work with final presentation
ITIL® 4 Foundation in IT Service Management
PRINCE2® 7 Foundation in Project Management -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Data analytics
Introduction to data analysis (approx. 1 day)
CRISP-DM reference model
Data analytics workflows
Definition of artificial intelligence, machine learning, deep learning
Requirements and role in the company of data engineers, data scientists and data analysts
Review of Python basics (approx. 1 day)
data types
Functions
Data analysis (approx. 3 days)
Central Python modules in the context of data analytics (NumPy, Pandas)
Process of data preparation
Data mining algorithms in Python
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Data visualization (approx. 3 days)
Explorative data analysis
insights
Data quality
Benefit analysis
Visualization with Python: Matplotlib, Seaborn, Plotly Express
Data storytelling
Data management (approx. 2 days)
Big data architectures
Relational databases with SQL
Comparison of SQL and NoSQL databases
Business Intelligence
Data protection in the context of data analysis
Data analysis in a big data context (approx. 1 day)
MapReduce approach
Spark
NoSQL
Dashboards (approx. 3 days)
Library: Dash
Structure of dashboards - Dash components
Customizing dashboards
Callbacks
Text Mining (approx. 1 day)
Data preprocessing
Visualization
Library: SpaCy
Project work (approx. 5 days)
To consolidate the content learned
Presentation of the project results
ITIL® 4 Foundation in IT Service Management
Understanding the key concepts of IT service management (approx. 2 days)
Introduction to the service concept
The ITIL® qualification scheme
Definition of important terms in IT service management ITSM
Key concepts of value creation through services
Key concepts of relationship management
Basic conceptual building blocks of ITIL® (approx. 2 days)
The ITIL® Guiding Principles
Type, use and interaction of the Guiding Principles
The four dimensions of service management
The ITIL® Service Value Systems (SVS) and its components
The Service Value Chain, its activities and their interaction
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
The ITIL® Practices (approx. 3 days)
The seven most important ITIL® Practices
The purpose of the other eight ITIL® Practices
Project work, certification preparation and certification exam (approx. 3 days)
ITIL® is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
PRINCE2® 7 Foundation in Project Management
Introduction to project management based on PRINCE2® (approx. 1 day)
Definition and characteristics of a project
Project control cycle of project management and the six project dimensions
Challenges in project management - why do projects fail?
Advantages of the PRINCE2® project management method
Customer-supplier environments
Projects in a commercial environment
Structure of the PRINCE2® method and its five integrated building blocks
The PRINCE2® basic principles (approx. 1 day)
The seven basic principles of PRINCE2®
Statements and contents of the basic principles
Relationship between the basic principles and the PRINCE2® topics
Adaptation of PRINCE2® to the project environment
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
The importance of people for PRINCE2® projects (approx. 1 day)
Change management
Leadership and management
Communication in the project
The seven topics of PRINCE2® (approx. 3 days)
Business case (benefits management approach and sustainability management approach)
Organization (project structure, roles and responsibilities)
Creation of plans
Quality planning and quality control
Risk management
Issue management
Controlling the progress of the project
The seven PRINCE2® processes (approx. 2 days)
Interaction of the seven PRINCE2® processes in the project process
Activities in the respective PRINCE2® processes
Preparing, steering and initiating a project
Controlling a phase
Managing product delivery
Managing phase transitions
Closing a project
Project work, certification preparation and certification exam (approx. 2 days)
PRINCE2® is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
Changes are possible. The course content is updated regularly.
After the course, you will be able to analyse, visualize and manage data. You will also understand the use of dashboards and text mining.
In addition, you have important specialist knowledge to evaluate and optimize the process and service quality of companies and are also familiar with the terms and concepts of the IT Infrastructure Library (ITIL®). You will also be able to work on PRINCE2® projects and be familiar with their processes and terminology. You will also be able to plan and implement IT projects and measure their success.
The course is aimed at people with a degree in computer science, business informatics, mathematics, business administration or comparable qualifications.
As companies have to manage and structure ever-increasing volumes of data to evaluate and set objectives for their business processes, data analysis skills are in demand in all sectors.
With knowledge of IT service and project management with ITIL® and PRINCE2®, you have an additional qualification that is in high demand, especially in the IT sector.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).