Data Analytics with ITIL® Foundation (Version 5) and PRINCE2® Project Management Foundation (Version 7)
Data analytics aims to evaluate data sets and visualize the results. After a brief overview of the basics of Python, the course explains data analysis and visualization as well as data management in detail. The acquired knowledge is then placed in the context of big data. Finally, dashboards and text mining are presented as two further important topics in data analysis. You will also expand your knowledge with ITIL®, a process optimization method, and PRINCE2®, an IT project management method.
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Certificates: Data Analytics" certificate
Certificate "ITIL® Foundation (Version 5)"
Certificate "PRINCE2® Project Management Foundation (Version 7)" -
Examination: Praxisbezogene Projektarbeit mit Abschlusspräsentation
ITIL® Foundation (Version 5) (Prüfungsvoucher im Kurs enthalten)
PRINCE2® Project Management Foundation (Version 7) (Prüfungsvoucher im Kurs enthalten) -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 8 Weeks
Data analytics
Introduction to Data Analytics (approx. 1 day)
Tasks, Areas of Application, and Typical Use Cases of Data Analytics
Data Analytics Processes and CRISP-DM
The Role of the Data Analyst and How It Differs from Data Science, Data Engineering, and Business Intelligence
Classification of Artificial Intelligence and Machine Learning
Python for Data Analytics (approx. 1 day)
Working with Jupyter Notebooks
NumPy and Pandas for Data Analysis
Importing and Exporting Data from Various Sources, e.g., Excel and CSV
Selecting and transforming data
Data Preparation and Exploratory Data Analysis (approx. 3 days)
Data cleaning and transformation with Pandas
Handling missing, incorrect, and outlier data
Merging, grouping, and aggregating data
Exploratory data analysis and deriving initial insights
Fundamentals of statistical analysis
SQL and Data Management (approx. 2 days)
Relational Databases and Data Models
Data Queries and Processing with SQL
Joins, aggregations, and analytical queries
Interaction Between SQL and Python in Data Analysis
Data Quality and Data Protection
Connecting to and Using Different Data Sources and Database Systems
Data Visualization and Data Storytelling (approx. 2 days)
Visualization with Matplotlib, Seaborn, and Plotly
Selecting Appropriate Charts and Visualization Methods
Preparing and interpreting analysis results
Data Storytelling and Communication Tailored to the Audience
Power BI and Interactive Dashboards (approx. 2 days)
Data Import and Preparation with Power Query
Data modeling and relationships
Basics of DAX and metrics
Creating interactive reports and dashboards
Visualization and Communication of Business KPIs
Overview of Alternative Business Intelligence and Visualization Solutions
AI-powered data analysis (approx. 2 days)
Use of generative AI in the data analytics workflow
AI-powered data preparation, analysis, and visualization
Support with Python and SQL queries
Prompting for data analysis and interpretation of results
Critical evaluation of data sources and detection of synthetic and implausible data
Quality assurance, data protection, and responsible use of AI
Business Analytics and Statistical Fundamentals (approx. 2 days)
Key Metrics and KPIs in a Business Context
Descriptive Statistics and Statistical Relationships
Correlation, Causality, and Simple Regression Analyses
Fundamentals of confidence intervals and hypothesis testing
Interpreting Analysis Results and Deriving Data-Driven Recommendations
Project work (approx. 5 days)
To consolidate the content learned
Presentation of the project results
ITIL® Foundation (Version 5)
Important ITIL terms and definitions (approx. 2 days)
Management of digital products and services
Products, services and service offerings
Value creation and service relationships
Service consumers, service providers, sponsors, customers and users
Service quality and service level agreements (SLA)
Utility, warranty, user experience and sustainability
ITIL product and service lifecycle
Continual improvement
The four dimensions of ITIL product and service management (approx. 1 day)
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
Holistic approach and external influencing factors
The ITIL product and service lifecycle (approx. 1 day)
Discover, Design, Acquire and Build
Transition, Operate, Deliver and Support
Value creation in the product and service lifecycle
Iterative and non-linear use of the lifecycle
The ITIL Value System (approx. 2 days)
Components of the ITIL Value System and ITIL basic principles
Governance, value chain and operating model
Management practices, practice guidelines and continuous improvement
Value orientation, collaboration and optimization
Service operations, releases and problem management
Continuous integration, continuous delivery and continuous deployment
Site reliability engineering (SRE) and observability
Metrics and Critical Success Factors (CSF)
Value stream identification, mapping and management (approx. 1 day)
Value streams and value stream management
Main value streams and supporting value streams
Complexity thinking and workflow optimization
Value stream mapping
ITIL and AI (approx. 0.5 days)
Artificial intelligence (AI) and AI maturity
Generative AI (GenAI) and Agentic AI
AI in the product and service lifecycle
AI governance
ITIL and other frameworks (approx. 0.5 days)
ITIL and DevOps
ITIL and PRINCE2
Project management in the product and service lifecycle
Project work, certification preparation and certification examination (approx. 3 days)
PRINCE2® Project Management Foundation (Version 7)
Introduction to project management based on PRINCE2® (approx. 1 day)
Definition and characteristics of a project
Project control cycle of project management and the six project dimensions
Challenges in project management - why do projects fail?
Advantages of the PRINCE2® project management method
Customer-supplier environments
Projects in a commercial environment
Structure of the PRINCE2® method and its five integrated building blocks
The management products of PRINCE2®
Digital tools and AI-supported analysis in modern project management
The PRINCE2® basic principles (approx. 1 day)
The seven basic principles of PRINCE2®
Statements and contents of the basic principles
Relationship between the basic principles and the PRINCE2® topics
Adaptation of PRINCE2® to the project environment, taking into account digital working methods
The importance of people for PRINCE2® projects (approx. 1 day)
Change management
Leadership and management
Communication in the project
Effects of digital and AI-supported systems on collaboration and change processes
The seven topics of PRINCE2® (approx. 3 days)
Business case (benefits management approach and sustainability management approach)
Organization (project structure, roles and responsibilities)
Creation of plans
Quality planning and quality control
Risk management using modern analysis methods and data-based evaluations
Issue management
Controlling the progress of the project
The seven PRINCE2® processes (approx. 2 days)
Interaction of the seven PRINCE2® processes in the project process
Activities in the respective PRINCE2® processes
Preparing, steering and initiating a project
Controlling a phase
Managing product delivery
Managing phase transitions
Closing a project
Project work, certification preparation and certification examination (approx. 2 days)
Changes are possible, the course content is updated regularly.
After completing the course, you will be able to process and analyze data using Python and SQL, create meaningful visualizations and interactive dashboards with Power BI, and interpret and communicate analysis results in a way that is tailored to your audience. You will be able to use generative AI specifically to support data analysis.
You also understand the central concepts of managing digital products and services according to ITIL® Foundation (version 5). You are familiar with the ITIL product and service lifecycle, the ITIL Value System, value streams, value creation and service relationships as well as modern concepts such as AI, automation and continuous improvement and can classify these in an organizational context. You will also be able to work on PRINCE2® projects and be familiar with their processes and terminology. You will also be able to plan and implement IT projects and measure their success.
This course is designed for individuals with a business, technical, or IT background who want to analyze and visualize data and use it to make data-driven decisions.
Data-driven decision-making is playing an increasingly important role in companies and organizations. Consequently, there is a need for professionals who can process, analyze, and clearly visualize data from various sources. Knowledge of Python, SQL, and business intelligence opens up career opportunities in the field of data analytics as well as in data-driven functional and business areas.
With knowledge of IT service and project management with ITIL® and PRINCE2®, you have an additional qualification that is in high demand, especially in the IT sector.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).