CCNA, ITIL® 4 Foundation in IT Service Management and PRINCE2® 7 Foundation in Project Management
Free of cost
by funding
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Certificates: Cisco Certified Network Associate Certificate (CCNA)
Certificate "ITIL® 4 Foundation in IT Service Management"
Certificate "PRINCE2® 7 Foundation in Project Management" -
Examination: Practical project work with final presentations
Cisco certification exam CCNA 200-301 (in English)
PRINCE2® 7 Foundation in Project Management
ITIL® 4 Foundation in IT Service Management -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 12 Weeks
CCNA - Cisco Certified Network Associate
Network Fundamentals (approx. 8 days)
Role and function of network components
Routers, layer 2 and layer 3 switches, next-gen firewalls and IPS
Access points, controllers (Cisco DNA Center and WLC), endpoints, servers, PoE
Network topology architectures: two-tier, three-tier, spine-leaf, WAN, SOHO, on-premise and cloud
Physical interfaces and cable types
Single-mode fiber, multimode fiber, copper
Recognize interface and cable problems
Collisions, errors, duplex and speed errors
Comparison of TCP and UDP
Configuring and checking IPv4 addresses and subnetting
Private IPv4 addresses
Configuring and checking IPv6 addresses and prefixes
IPv6 address types: Unicast, Anycast, Multicast, Modified EUI 64
Checking IP parameters for client operating systems
Wireless principles
Non-overlapping Wi-Fi channels, SSID, RF, encryption
Virtualization basics (server virtualization, containers, VRFs)
Switching concepts: MAC learning and aging, frame switching, frame flooding, MAC address table
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Network Access (approx. 8 days)
Configuration and verification of VLANs: access ports, default VLAN, InterVLAN connectivity
Interswitch connectivity
Trunk ports, 802.1Q, Native VLAN
Layer 2 discovery protocols (CDP and LLDP)
Layer 2/Layer 3 EtherChannel (LACP)
Rapid PVST+ Spanning Tree Protocol
Root port, root bridge, port states, PortFast, guard functions (root, loop, BPDU)
Cisco wireless architectures and AP modes
Physical infrastructure connections of WLAN components
AP, WLC, access/trunk ports, LAG
Network device management access (Telnet, SSH, HTTP, HTTPS, console, TACACS+/RADIUS, cloud management)
WLAN GUI configuration for client connectivity
IP Connectivity (approx. 8.5 days)
Interpret components of the routing table
Routing protocol code, prefix, netmask, next hop, administrative distance, metric, gateway of last resort
Routing decisions of routers: longest prefix match, administrative distance, routing protocol metric
IPv4 and IPv6 static routing: default route, network route, host route, floating static
Configure and check Single Area OSPFv2
Neighbor Adjacencies, Point-to-Point, Broadcast (DR/BDR selection), Router ID
First Hop Redundancy Protocols (purpose, functions and concepts)
IP Services (3.5 days)
Configuring and checking inside source NAT (static NAT and pools)
NTP in client and server mode
DHCP and DNS in the network
Function of SNMP
Syslog functions
Configure and check DHCP client and relay
Forwarding Per-Hop Behavior (PHB) for QoS
Security Fundamentals and Automation/Programmability (approx. 7 days)
Important security concepts
Threats, vulnerabilities, exploits and countermeasures
Security elements and program components
User awareness, training, physical access control
Device access control with local passwords
Security password policies: management, complexity, password alternatives
IPsec VPNs
Configuring and checking access control lists
Layer 2 security functions (DHCP snooping, dynamic ARP inspection, port security)
Authentication, authorization and billing
Wireless security protocols (WPA, WPA2, WPA3)
Configuring and checking WLAN with WPA2 PSK
Effects of automation on network management
Comparison of traditional networks and controller-based networking
Controller-based, software-defined architecture: overlay, underlay, fabric, separation of control plane and data plane, northbound and southbound APIs
AI and machine learning in network operation
Characteristics of REST-based APIs (authentication types, CRUD, HTTP verbs, data encoding)
Configuration management mechanisms (Ansible, Terraform)
Components of JSON-encoded data
Project work, certification preparation and certification exam (approx. 5 days)
Cisco Certified Network Associate - 200-301 CCNA (in English)
ITIL® 4 Foundation in IT Service Management
Understanding the key concepts of IT service management (approx. 2 days)
Introduction to the service concept
The ITIL® qualification scheme
Definition of important terms in IT service management ITSM
Key concepts of value creation through services
Key concepts of relationship management
Basic conceptual building blocks of ITIL® (approx. 2 days)
The ITIL® Guiding Principles
Type, use and interaction of the Guiding Principles
The four dimensions of service management
The ITIL® Service Value Systems (SVS) and its components
The Service Value Chain, its activities and their interaction
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
The ITIL® Practices (approx. 3 days)
The seven most important ITIL® Practices
The purpose of the other eight ITIL® Practices
Project work, certification preparation and certification exam (approx. 3 days)
ITIL® is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
PRINCE2® 7 Foundation in Project Management
Introduction to project management based on PRINCE2® (approx. 1 day)
Definition and characteristics of a project
Project control cycle of project management and the six project dimensions
Challenges in project management - why do projects fail?
Advantages of the PRINCE2® project management method
Customer-supplier environments
Projects in a commercial environment
Structure of the PRINCE2® method and its five integrated building blocks
The PRINCE2® basic principles (approx. 1 day)
The seven basic principles of PRINCE2®
Statements and contents of the basic principles
Relationship between the basic principles and the PRINCE2® topics
Adaptation of PRINCE2® to the project environment
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
The importance of people for PRINCE2® projects (approx. 1 day)
Change management
Leadership and management
Communication in the project
The seven topics of PRINCE2® (approx. 3 days)
Business case (benefits management approach and sustainability management approach)
Organization (project structure, roles and responsibilities)
Creation of plans
Quality planning and quality control
Risk management
Issue management
Controlling the progress of the project
The seven PRINCE2® processes (approx. 2 days)
Interaction of the seven PRINCE2® processes in the project process
Activities in the respective PRINCE2® processes
Preparing, steering and initiating a project
Controlling a phase
Managing product delivery
Managing phase transitions
Closing a project
Project work, certification preparation and certification exam (approx. 2 days)
PRINCE2® is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
Changes are possible. The course content is updated regularly.
After the course, you will be able to configure and manage Cisco networks in companies. You will be familiar with the most important LAN concepts as well as common security vulnerabilities, you will be familiar with network infrastructures and automation in networks and you will be proficient in routing technologies such as WAN, IPv4 and IPv6.
In addition, you have important specialist knowledge to evaluate and optimize the process and service quality of companies and are also familiar with the terms and concepts of the IT Infrastructure Library (ITIL®). You will also be able to work on PRINCE2® projects and be familiar with their processes and terminology. You will also be able to plan and implement IT projects and measure their success.
People with practical experience and good knowledge of IT and network technology (including career changers and university dropouts) as well as IT specialists.
The demand for qualified network specialists is growing in all industries - and Cisco certificates are among the most sought-after qualifications. With the new CCNA certificate, you can apply for a job as a network technician, in the help desk area or in the field of IT security.
With knowledge of IT service and project management with ITIL® and PRINCE2®, you have an additional qualification that is in high demand, especially in the IT sector.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).