CCNA, ITIL® 4 Foundation in IT Service Management and PRINCE2® Project Management Foundation (Version 7)
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Certificates: Cisco Certified Network Associate Certificate (CCNA)
Certificate "ITIL® Foundation (Version 5)"
Certificate "PRINCE2® Project Management Foundation (Version 7)" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
Cisco-Zertifizierungsprüfung CCNA 200-301 (in englischer Sprache)
PRINCE2® Project Management Foundation (Version 7) (Prüfungsvoucher im Kurs enthalten)
ITIL® Foundation (Version 5) (Prüfungsvoucher im Kurs enthalten) -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 16 Weeks
CCNA - Cisco Certified Network Associate
Fundamentals of Networking
Network Fundamentals and Concepts (approx. 1 day)
Tasks, Functions, and Requirements of Networks; Traditional Versus Controller-Based Concepts
Active and passive network components, standardization (including IEEE 802.3, TCP/IP suite)
Network topologies (including star, mesh, and hub-and-spoke) as well as physical versus logical structure
Network Types: Client-Server and Peer-to-Peer
Communication Models (approx. 1 day)
Comparison of the OSI and TCP/IP models; layered architecture (layered system)
Process Communication and Protocol Stack (Encapsulation/Decapsulation), Packet-Oriented Data Transmission
TCP/IP Reference Model: Transport and Application Layers (approx. 2 days)
Application Layer and Key Protocols
Transport Layer: TCP vs. UDP, logical port addresses, sockets, multiplexing
TCP Connection Management (Establishment/Termination, Sliding Window, Flow/Error Control), UDP as a Connectionless Protocol
Fundamentals of Transport Security: SSL/TLS, DTLS
Ethernet and Physical Transmission (approx. 2 days)
Transmission Media (Copper, Fiber Optics) and Network Interface Card
Ethernet protocol and frame formats (untagged Ethernet II, tagged/VLAN 802.1q)
MAC address types (unicast, multicast, broadcast) and shared/non-shared media methods
Mapping of network components (routers, switches, firewalls, access points, servers) to the layers of the TCP/IP model
IPv4 Addressing and Subnetting (approx. 4 days)
Functions of IP and Routers/Gateways, Binary–Decimal–Hexadecimal Conversion
IPv4 address structure, headers, address types, public/private address ranges (RFC 1918)
Classful concept and CIDR (concept, terminology)
Subnetting Methods (Increment/Magic Number, FLSM/VLSM) with Detailed Hands-On Exercises
ARP: Purpose and Function
IPv6 Addressing and Subnetting (approx. 2 days)
Address structure, notation, simplification rules, headers, and extension headers
Address types (unicast, anycast, multicast), interface identifier (modified EUI-64)
Neighbor Discovery Protocol (ICMPv6), subnetting exercises
Migration/Coexistence with IPv4: Dual Stack
Configuration, Network Services, and Troubleshooting (approx. 2 days)
Configuration of network parameters on end devices and interfaces
Network Services: DNS, DHCP (DORA principle), NTP, FTP/TFTP, NAT basics
Troubleshooting (ipconfig/ifconfig, ARP/neighbor cache, nslookup) and diagnostic tools (Ping, Traceroute, Wireshark, NAGIOS)
Wireless LAN (approx. 1 day)
Fundamentals (radio waves, shared media) and 802.11 standards, including roaming/fast roaming
SSID, encryption, and standalone versus controller-based access points
Network Security (approx. 1 day)
CIA Triad and typical attack vectors, data loss vectors
Wi-Fi Security Protocols: WPA, WPA2, WPA3
Virtualization and Cloud Networking (approx. 1 day)
Virtualization Components (Servers, VMs, Hypervisors, Container Engines, Containers) and Virtualization vs. Containerization
Network Virtualization (NFV, VLAN, underlay/overlay networks, SDN)
Cloud models (public, private, hybrid), service models, and access to cloud resources
Project Work (approx. 3 days)
To reinforce what has been learned
Presentation of project results
Cisco Certified Network Associate
Network Fundamentals (approx. 7 days)
Active Network Components and Network Topologies (Two-/Three-Tier, Spine-Leaf, WAN, Cloud)
Cisco IOS: Operation, Basic Configuration, and Configuration Management
Interface Verification and Troubleshooting
IPv4 and IPv6 Fundamentals: Addressing, Routing Table, ARP Cache, Neighbor Discovery Cache
Configuration and Troubleshooting on Routers and Multilayer Switches
Dual-stack integration and migration from IPv4 to IPv6
Network Access (approx. 7 days)
Switching Fundamentals (MAC Learning, CAM Table, VLANs per 802.1q)
VLAN and Trunk Configuration, including Troubleshooting and Layer 2 Security
Inter-VLAN Routing (Router on a Stick, SVIs)
Spanning Tree Protocol (Rapid PVST+) and EtherChannel
Secure Management Access to Network Devices (SSH, AAA)
Wireless LAN Architectures: Access Points, WLC, CAPWAP
IP Connectivity (approx. 9 days)
Routing Fundamentals and Routing Table Structure, Routing Decisions: Administrative Distance, Metric, Longest Prefix Match
Static Routing (IPv4/IPv6), Floating and Stub Configurations
OSPF: Concepts, Configuration, Multi-Area Design, and Troubleshooting
First-Hop Redundancy Protocols (HSRP, VRRP, GLBP)
IP Services (approx. 3.5 days)
Network Address Translation (NAT/PAT)
Network Monitoring: Syslog, SNMP, NetFlow
DNS, NTP, and DHCP (including relay configuration)
Quality of Service (QoS): Fundamentals, Congestion Management, and Congestion Avoidance
Security Fundamentals (approx. 5 days)
Security Fundamentals: CIA Triad, Attack Vectors, Multi-Factor Authentication
Layer 2 Security (Port Security, DHCP Snooping, Dynamic ARP Inspection)
Access Control Lists (Standard/Extended)
VPN Technologies (IPSec, RAS-VPN), AAA (RADIUS, TACACS+), and 802.1x
Wi-Fi Security: WPA/WPA2/WPA3, Wi-Fi Configuration in Private and Enterprise Mode
Automation and Programmability (approx. 3.5 days)
Virtualization and Cloud Networking
Software-Defined Networking (SDN) and Software-Defined Access (SDA)
Network Analysis with AI/ML, Relevant KPIs
REST APIs, JSON/XML, Python Basics for Network Automation
Automation Tools: A Comparison of Ansible and Terraform
Project work, certification preparation, and certification exam (approx. 5 days)
Cisco Certified Network Associate – 200-301 CCNA (in English)
ITIL® Foundation (Version 5)
Important ITIL terms and definitions (approx. 2 days)
Management of digital products and services
Products, services and service offerings
Value creation and service relationships
Service consumers, service providers, sponsors, customers and users
Service quality and service level agreements (SLA)
Utility, warranty, user experience and sustainability
ITIL product and service lifecycle
Continual improvement
The four dimensions of ITIL product and service management (approx. 1 day)
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
Holistic approach and external influencing factors
The ITIL product and service lifecycle (approx. 1 day)
Discover, Design, Acquire and Build
Transition, Operate, Deliver and Support
Value creation in the product and service lifecycle
Iterative and non-linear use of the lifecycle
The ITIL Value System (approx. 2 days)
Components of the ITIL Value System and ITIL basic principles
Governance, value chain and operating model
Management practices, practice guidelines and continuous improvement
Value orientation, collaboration and optimization
Service operations, releases and problem management
Continuous integration, continuous delivery and continuous deployment
Site reliability engineering (SRE) and observability
Metrics and Critical Success Factors (CSF)
Value stream identification, mapping and management (approx. 1 day)
Value streams and value stream management
Main value streams and supporting value streams
Complexity thinking and workflow optimization
Value stream mapping
ITIL and AI (approx. 0.5 days)
Artificial intelligence (AI) and AI maturity
Generative AI (GenAI) and Agentic AI
AI in the product and service lifecycle
AI governance
ITIL and other frameworks (approx. 0.5 days)
ITIL and DevOps
ITIL and PRINCE2
Project management in the product and service lifecycle
Project work, certification preparation and certification examination (approx. 3 days)
PRINCE2® Project Management Foundation (Version 7)
Introduction to project management based on PRINCE2® (approx. 1 day)
Definition and characteristics of a project
Project control cycle of project management and the six project dimensions
Challenges in project management - why do projects fail?
Advantages of the PRINCE2® project management method
Customer-supplier environments
Projects in a commercial environment
Structure of the PRINCE2® method and its five integrated building blocks
The management products of PRINCE2®
Digital tools and AI-supported analysis in modern project management
The PRINCE2® basic principles (approx. 1 day)
The seven basic principles of PRINCE2®
Statements and contents of the basic principles
Relationship between the basic principles and the PRINCE2® topics
Adaptation of PRINCE2® to the project environment, taking into account digital working methods
The importance of people for PRINCE2® projects (approx. 1 day)
Change management
Leadership and management
Communication in the project
Effects of digital and AI-supported systems on collaboration and change processes
The seven topics of PRINCE2® (approx. 3 days)
Business case (benefits management approach and sustainability management approach)
Organization (project structure, roles and responsibilities)
Creation of plans
Quality planning and quality control
Risk management using modern analysis methods and data-based evaluations
Issue management
Controlling the progress of the project
The seven PRINCE2® processes (approx. 2 days)
Interaction of the seven PRINCE2® processes in the project process
Activities in the respective PRINCE2® processes
Preparing, steering and initiating a project
Controlling a phase
Managing product delivery
Managing phase transitions
Closing a project
Project work, certification preparation and certification examination (approx. 2 days)
Changes are possible, the course content is updated regularly.
After completing the course, you will have a solid understanding of networking. You will be able to professionally plan, set up, secure, and manage corporate networks. You will also have a firm grasp of key topics such as routing, switching, wireless networking, network security, and network automation.
You also understand the central concepts of managing digital products and services according to ITIL® Foundation (version 5). You are familiar with the ITIL product and service lifecycle, the ITIL Value System, value streams, value creation and service relationships as well as modern concepts such as AI, automation and continuous improvement and can classify these in an organizational context. You will also be able to work on PRINCE2® projects and be familiar with their processes and terminology. You will also be able to plan and implement IT projects and measure their success.
Individuals with basic knowledge of IT and networking (including those changing careers), IT specialists, IT professionals, and college graduates.
The demand for qualified network specialists is growing in all industries - and Cisco certificates are among the most sought-after qualifications. With the new CCNA certificate, you can apply for a job as a network technician, in the help desk area or in the field of IT security.
With knowledge of IT service and project management with ITIL® and PRINCE2®, you have an additional qualification that is in high demand, especially in the IT sector.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).