Knowledge of the office workflow and mastery of modern communication techniques are important for office organization. The course provides the relevant knowledge in the (digital) organization of the secretariat and back office, in mail processing, office materials management and appointment coordination. You will also be given an introduction to personnel work by learning about the processes involved in determining, searching for and selecting personnel as well as the tasks of personnel assessment, remuneration and personnel controlling.
-
Certificates: Certificate "Office organization"
"Driving license for digital competence" certificate
Certificate "Fundamentals of Human Resources Management" -
Examination: Praxisbezogene Projektarbeiten mit Abschlusspräsentationen
-
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
-
Language of Instruction: German
-
Duration: 8 Weeks
Office organization
Office working environment (full-time approx. 4 days/part-time approx. 8 days)
Workplace organization
Time and self-management
Preparing presentations for the right audience
Processing mail and forwarding information
Hybrid collaboration and digital meeting culture
Use of AI in office organization, e.g. for researching, structuring and creating draft texts
Organizing appointments (full-time approx. 3 days/part-time approx. 6 days)
Planning appointments and meetings with MS Outlook
Use calendar functions, invitations and reminders
Planning events/business trips
Digital coordination and booking processes in everyday working life
AI-supported creation of invitations, meeting preparation and follow-up as well as draft minutes
Structuring and tracking tasks and to-dos from meetings
Business management basics for office professions (full-time approx. 5 days/part-time approx. 10 days)
Fundamentals of business management
Company forms, goals and management
Organizational structure in companies/organizational charts
Management styles and techniques
Creating agendas/protocol drafts with AI
Fundamentals of accounting
Offer and order management
Customer and service-oriented communication
AI-supported information and data preparation
Project work (full-time approx. 3 days/part-time approx. 6 days)
To consolidate the content learned
Presentation of the project results
Digital office (full-time approx. 3.5 days/part-time approx. 7 days)
Commercial correspondence according to DIN 5008
Preparation of telephone calls
Template design and form letters
Digital document management and document management systems (DMS)
Data protection and legal principles
Digital collaboration, digital processes and hybrid working environments
Phishing emails and spam filters
Email, voice messages and messenger services in a professional context
Using search engines effectively and filtering search results
Digital transactions and responsible use of online services
File sharing - synchronizing, sharing and accessing files
Creating and managing passwords securely, two-factor authentication
AI in digital correspondence, e.g. for text drafts, rewording, correction support
Practical project work and exam: Driving license for digital competence (full-time approx. 1.5 days/part-time approx. 3 days)
Fundamentals of human resources management
Fundamentals of Human Resources Management and Digitalization (approx. 3 days)
Roles, Objectives, and Importance of Human Resources Management in a Company
Structure and Organization of Human Resources
Human Resources Information and Statistics
Diversity Management in the HR Context
Digitalization and AI in Human Resources
Human Resources Management (approx. 5 days)
Tasks and Process Structures
Human Resources Management Tools
Digital and AI-powered HR information systems (e.g., chatbots or self-service portals)
Data Protection in Human Resources
Fundamentals of Labor Law (Types of Contracts, Rights and Obligations of Employers and Employees, Protected Rights)
Workforce Planning/Recruitment (approx. 4 days)
Objectives, Tasks, and Tools of Workforce Planning
Human Resources Management in Small and Medium-Sized Enterprises
Determining Staffing Needs and Staff Deployment
Candidate Management, Job Profiles, and Evaluation of Application Materials
Online Recruiting and the Candidate Journey
Job Interviews/Selection Processes
Hiring New Employees
Human Resources Development (approx. 2 days)
Significance and Objectives of Human Resources Development
Integrating Employee Development into Corporate Goals and HR Strategy
Performance Appraisals as the Basis for Employee Development Measures
Development Tools
Overview of digital learning offerings and AI-powered professional development tools
Employee Compensation (approx. 3 days)
Personnel Costs as a Key Performance Indicator in the Company
Overview of Forms of Compensation
Basics of Social Security and Payroll Tax
Gross-to-Net Logic, Non-Cash Compensation
Structure and Components of a Payroll Statement
Current Overview of Pay Transparency
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Changes are possible, the course content is updated regularly.
After the course, you will be familiar with office administration, have sound cross-sector knowledge of the professional workflow of an office and be proficient in modern communication techniques. You will be able to take on administrative and organizational tasks in the secretarial and administrative departments and complete commercial work orders independently. You will also be able to use AI-supported applications in everyday office work in a targeted, responsible and quality-conscious manner and acquire a "digital competence driver's license" as meaningful proof of your current knowledge of digital office work.
In addition, you’ll have a solid understanding of all key areas of human resources management. You understand how modern human resources work functions—from personnel administration and labor law to workforce planning and recruiting, all the way to employee development and compensation. At the same time, you know how digitalization and artificial intelligence (AI) are transforming the field of human resources.
The course is aimed at people who want to acquire, refresh or expand their knowledge of administrative or organizational office processes for the current digital working day.
Your additional new skills in the field of office assistance will open up commercial, administrative and organizational activities in secretariats and administrative offices, which are in demand in companies in almost all sectors of the economy.
Employees with a sound basic knowledge of human resources are indispensable in today's working world and are in demand in companies of all sizes across all industries.
Your meaningful certificate provides a detailed insight into the qualifications you have acquired and improves your career prospects.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).