Representative for integrated management systems and process optimization with Lean, Kaizen and CIP
Free of cost
by funding
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Certificates: Certificate "Representative for integrated management systems"
Certificate "Process optimization with Lean, Kaizen and CIP" -
Additional Certificates: Certificate "Quality representative with TÜV Rheinland-certified qualification"
Certificate "Occupational health and safety management representative with TÜV Rheinland-certified qualification"
Certificate "Environmental protection officer with TÜV Rheinland-certified qualification"
Certificate "Environmental manager with TÜV Rheinland-certified qualification"
Integrated management systems" certificate -
Examination: Practical project work with final presentations
Quality officers with TÜV Rheinland-certified qualifications
Occupational health and safety management officer with TÜV Rheinland-certified qualification
Environmental protection officer with TÜV Rheinland-certified qualification
Environmental manager with TÜV Rheinland-certified qualification -
Teaching Times: Full-timeMonday to Friday from 8:30 a.m. to 3:35 p.m. (in weeks with public holidays from 8:30 a.m. to 5:10 p.m.)
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Language of Instruction: German
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Duration: 24 Weeks
Quality officers with TÜV Rheinland-certified qualifications
Basics of quality management (approx. 1 day)
Terms and definitions
Quality management
Quality management systems
Standards and guidelines
Process basics (approx. 1 day)
What is a process?
Process management according to ISO 9001
Identification of processes
ISO 9001 process model
Corporate environment (approx. 1 day)
Context of the organization
Interested parties
Scope of application
Management (approx. 1.5 days)
Commitment to the QM system
Quality policy
Responsibilities and powers
Planning (approx. 1 day)
Dealing with risks and opportunities
Quality objectives and planning
Planning changes
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Support (approx. 2 days)
Resources
Competence
Awareness
Communication
Knowledge of the organization, knowledge management
Documentation of the quality management system
Operation (approx. 2 days)
Operational planning
Requirements for products and services
Product development
Predictive failure avoidance with FMEA, QFD, Poka Yoke
External provision
Supply Chain Act (LkSG) and EU Sustainability Directive (CSDDD)
Production and service provision
Release of products and services
Control of non-conforming results
Evaluation of performance (approx. 1.5 days)
Monitoring and measurement
Internal audit
Management review
Improvement (approx. 1 day)
Non-conformity and corrective actions
Continuous improvement
Auditing and certification (approx. 1.5 days)
Fundamentals of auditing
Internal audits
Audit procedure
Auditing external providers or external parties
Certification audit
Communication (approx. 2 days)
Building blocks of communication
The iceberg principle of communication
The four-ears model
Communication behavior in audits
Project management (approx. 1 day)
Definition of project
Managing projects successfully
Total Quality Management (approx. 0.5 days)
Quality of an organization
ISO 9004: Guidance for achieving sustainable success
EFQM Model for Excellence
Project work, certification preparation and certification examination "Quality Officer with TÜV Rheinland certified qualification" (approx. 3 days)
Occupational health and safety management officer with TÜV Rheinland-certified qualification
Basics (approx. 5 days)
Legal basis/company responsibility
Requirements, standardization and structure according to DIN ISO 45001
Company management systems
Responsible and authorized persons in occupational health and safety management
First aid book and accident reports
Operating instructions and briefings
Tasks and benefits of accident insurance
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Occupational health and safety management (approx. 2 days)
Introduction of an occupational health and safety management system
Integration into other management systems: Harmonized Structure (HS) in HSQE management systems
Assessment of risks and opportunities (approx. 4 days)
Assessment of risks and opportunities
Product Safety Act, Machinery Directive
Registration, evaluation and authorization of chemicals (REACH)
Hazards due to noise
Hazards due to electricity
Mental stress as a risk factor
Preparation of risk assessments
Personal protective measures
Planning occupational health and safety management (approx. 3 days)
Process model (PDCA cycle)
Context of the organization
Involvement of interested parties
Industrial Safety Ordinance (BetrSichV), Workplace Ordinance (ArbStättV)
Implementation of occupational health and safety management (approx. 3 days)
Objectives and key figures in occupational health and safety
Documented information of an occupational health and safety management system and its control
Control, improvement and further development
Audits and certification
Project work, certification preparation and certification examination "Occupational health and safety management officer with TÜV Rheinland-certified qualification" (approx. 3 days)
Environmental protection officer with TÜV Rheinland-certified qualification
Basics (approx. 2 days)
Environmental law: operator obligations, responsibilities, liability
Rights and obligations of company representatives
Environmental liability law
Administrative offenses and environmental criminal law
Waste management (approx. 4 days)
Waste law
Recycling and Waste Management Act
Subordinate legislation, including NachwV, AVV, AbfAEV, EfbV
Differentiation between product and waste, product regulations (e.g. commercial waste)
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies and possible applications in the professional environment
Water protection (approx. 3 days)
Water law
Water Resources Act (WHG)
Wastewater levy and water usage fees
Indirect discharger ordinance
Sub-legal regulations, including AwSV, AbwV (wastewater disposal/discharge, handling of substances hazardous to water)
Immission control (approx. 4 days)
Immission control law
Federal Immission Control Act (BImSchG)
Subordinate legislation to the BImSchG (including BImSchV, TA-Luft, TA-Lärm)
Other relevant legal regulations, including UVPG
Plant approval
Implementation of the IED Directive
Hazardous substances/chemicals law (approx. 4 days)
Basics of handling hazardous substances (including GefStoffV, TRGS)
ChemG
Requirements for the storage of hazardous substances according to VbF and TRGS
Safety data sheets and operating instructions
Dangerous goods in distinction to waste law
Basics of GGVSEB, ADR
Project work, certification preparation and certification examination "Environmental Protection Officer with TÜV Rheinland-certified qualification" (approx. 3 days)
Environmental manager with TÜV Rheinland-certified qualification
Management systems (approx. 1 day)
Function and structure of management systems
IMS - integrated management systems (approx. 2 days)
Synergy effects through IMS
High Level Structure (HLS)
What are requirements?
Who sets requirements?
Requirements for environmental management systems ISO 14001, EMAS
Requirements from ISO 14001
Context of the organization (approx. 1 day)
Understanding the context
Expectations of interested parties (stakeholder approach and stakeholder analysis)
Scope of the EMS
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies and possible applications in the professional environment
Leadership (approx. 3 days)
Leadership and commitment
Environmental and energy policy
Roles, responsibilities and powers
Internal and external communication
Communication models
Environmental statement/energy balance sheet as an instrument of external communication
Planning an EMS/EnMS (approx. 5 days)
Measures for dealing with hazards and opportunities or risk-based approach (risk analysis and FMEA)
Significant environmental aspects for EMS/EnMS
Consideration of product life cycle and value chain
EMAS III: additional aspects and requirements
Implementation of the EMS/EnMS (approx. 4 days)
Identification, description, evaluation of environmentally relevant processes and procedures
Implementation of environmental law requirements - legal compliance
LkSG - Supply Chain Duty of Care Act
Management system documentation
Environmental performance assessment and key figures
Energy balance
Auditing/certification/validation
Communication in audits
Improvement processes (approx. 1 day)
CIP
Non-conformity
Conclusion
Project work, certification preparation and certification exam "Environmental Manager with TÜV Rheinland certified qualification" (approx. 3 days)
Integrated management systems (IMS)
The Big Five (approx. 1 day)
ISO 9001, 14001, 27001, 45001, 50001
Non-ISO standards for IMS
IATF, EMAS, MDR etc.
Management system (MS) (approx. 4 days)
General
Components - objectives, processes, resources, performance monitoring
PDCA cycle as an improvement cycle
Focus on standards
Relationships - understanding and implementing the system approach
Process-oriented approach vs. function-oriented approach
Difficulty of introducing management systems
Basics - purpose and objective of Management System Standard (MSS)
Standard applications and requirements
Application - Implementation of standard requirements
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Integration preparation (approx. 2 days)
Managing the integration
Defining the area of application
"Scope, context, interested parties
Scope of application of combined
MSS or IMS
Planning the integration
Linking IMS and MSS standards (approx. 1 day)
Structuring the IMS
Structuring the requirements of MSS standards
"Mapping" of the requirements
Integrating the MSS standards into the IMS (approx. 1 day)
Analyze gaps
Closing the gaps through further measures
Reviewing the measures
Maintaining integration (approx. 1 day)
Maintaining and improving integration
Document requirements (approx. 1 day)
Various MSS standards and other stakeholders
Documentation options for an IMS
Documentation for audit preparation
Auditing the IMS (approx. 2 days)
Audit definitions, audit types and audit principles
Parties interested in the IMS audit
Requirements of different audits
Audits in companies
Audit program
Audit plan
Audit questionnaire
Certification of MSS
Certification of an IMS (approx. 1 day)
Parts worthy of certification
Combined or integrated audit
Selection of certifiers
Application and procedure
Complexity of IMS (approx. 3 days)
Summary of all contents
Opportunities and risks
Outlook and discussion
Typical communication problems in organizations
Roles, duties and powers
Communication with different stakeholders
Communication methods
Communication with documents
Project work (approx. 3 days)
To consolidate the content learned
Presentation of the project results
Continuous process optimization with Kaizen
What is CIP/Kaizen? (approx. 0.5 days)
Historical development of the CIP (approx. 1.5 days)
General conditions for CIP
Saturated and unsaturated markets
Supply/demand orientation
Japanese corporate culture
Toyota Production System
Development of quality management systems, ISO 9001
TQM quality awards, EFQM model (2020)
Six Sigma
Philosophy of CIP/Kaizen (approx. 1 day)
The five central principles
Continuous improvement in ISO 9001 (7 principles, PDCA process model) and continuous improvement
Interaction of innovation, standard and kaizen
Internal customer/supplier principle
Process wear and tear
Informal evasive action
Change management
Tasks of management and employees
Worker self-assessment
CIP impulses
Customer requirements and satisfaction (approx. 1 day)
Society and market movements
Integrated management systems
Vuca and agility
Requirements and wishes
Kano model
Stakeholder analysis
CTQ Translation Matrix
CTQ Tree
Artificial intelligence (AI) in the work process
Presentation of specific AI technologies
and possible applications in the professional environment
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Lean in quality management
Process optimization: Efficiency for the benefit of customers - lean management (approx. 0.5 days)
Philosophy: Focus on customer requirements
Productivity - Quality - Availability - Flexibility
Implementation and Kaizen (approx. 0.5 days)
Environment for Kaizen
Corporate culture of improvement and optimization
Visual Management
5S method/5A campaign
Eliminate waste (approx. 1 day)
Value creation/Muda
MIT study
Elimination of the three MU's, the 3-MU checklist
7 types of waste (TIMWOOD)
8V rule
Mura and Muri
Synchronize processes (approx. 0.5 days)
Production in the customer cycle
Cycle time, cycle time, throughput time
Cell logic, omega cell, chaku-chaku principle
One-piece flow
Pull principle (supermarket) and push principle
Just-in-time logistics [JIT]
Customer-oriented, highly efficient value streams (approx. 0.5 days)
Structure of a value stream
Value creation quotient [WQ]
Visualization: benefits, symbols, data box
Production leveling/Heijunka (approx. 0.5 days)
Heijunka versus series
Heijunka box
Batch size 1
Application example
Increasing the number of cycles
Kanban flow system (material and information flow)
Kanban project
Improving production facilities (approx. 0.5 days)
TPM, autonomous maintenance
Key figure OEE
Minimization of set-up times
SMED/EKUV
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuous improvement process (CIP)
Standardize processes (approx. 1 day)
Quality policy standardization
Advantages of standards
Standards in the company
Questions about the standard
Defining processes, from the process landscape to the process description
Visualization
Process planning
3 process states
Controlling processes (approx. 2 days)
ISO 9001 requirements (4.4, 8.1, 8.5.1): capable and controlled processes
Customer key figures (Cpk/Sigma level)
Selection of methods: Stacey matrix, Cynefin
Process management
Process analysis
Standard tools
Q7 and M7
Six Sigma tools
Process efficiency analysis
Data analysis, Statistical Process Control [SPC]
Statistical basics
SPC in series production: interpreting the quality control chart [QRK], automation (Jidoka)
Evaluation models (approx. 1 day)
PDCA: Improvement of improvement
Self-assessment maturity level ISO 9004 and EFQM
Management assessment according to ISO 9001
6-W questioning technique
4-M/7-M checklist
Benchmarking and best practice
BSC
Hoshin Kanri, X-Matrix
Measuring customer and employee satisfaction
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Continuously improve processes (approx. 0.5 days)
Customer satisfaction
Avoid mistakes
Error culture and Hansei
Avoiding mistakes (approx. 0.5 days)
Development according to customer requirements: QFD and design thinking
Risk management
Risk landscape
Risk matrix
Failure mode and effects analysis [FMEA]
Poka Yoke
Internal audits
Dealing with defects (approx. 1 day)
Error classification (DIN 55350)
Customer communication: complaint management, 8D report
Corrective actions, the search for root causes: 10 steps to problem solving with tools (Q7, M7)
Problem-solving funnel with 6 W and 5 times Why (Root Causes)
Fault tree, cause map
A3 problem-solving sheet
Empowering employees (approx. 1 day)
Why and how?
Ownership and entrepreneurship
Task of the manager
Employee satisfaction
ISO 9001: Competence and awareness, knowledge management
Idea management (BVW)
Lean: Teamwork
Quality Circle [QC]
Order fulfillment and problem solving in a team: project management and Scrum
Community of Practice [PoC]
Visual Management (approx. 0.5 days)
Purposes, advantages, methods
Visual process control, Andon (traffic light)
Store floor management
Quality controlling - finances (approx. 0.5 days)
The 10 rule of failure costs
Costs for conformity and error costs
Liability cost trap
Project work (approx. 1 day)
To consolidate the content learned
Presentation of the project results
Changes are possible. The course content is updated regularly.
Once you have completed the course, you will be able to manage a QM system and have professional knowledge in the application of DIN EN ISO 9001. You will also be able to plan and set up an occupational health and safety management system and integrate it into other management systems in accordance with the Harmonized Structure. Furthermore, you will be able to assess risks in accordance with European and German environmental law and take measures to meet all technical and organizational requirements of a company in the area of environmental protection. You will be qualified to implement, operate and evaluate environmental management systems in accordance with DIN EN ISO 14001:2015 and energy management systems. Finally, you will be able to plan, implement, audit and continuously improve an integrated management system (IMS).
You also recognize the permanent opportunity for improvement, you have the necessary expertise to implement these improvements and the right understanding of a functioning lean philosophy in the company.
This course is primarily aimed at management representatives from the areas of quality, environment, energy and occupational health and safety who wish to expand their area of activity.
As a representative for integrated management systems, you will bring together different requirements from quality, environmental, occupational health and safety and energy management systems in a uniform structure, enabling more efficient management. This makes you interesting for both large and medium-sized companies in industry, trade and the service sector, as well as for organizations and authorities. Your meaningful certificate provides a detailed insight into the qualifications you have acquired and facilitates your career entry and advancement.
Specialists who also have knowledge of process optimization are in high demand across all industries and are among the most important specialists in modern companies.After the course, you will be able to demonstrate your new skills with a TÜV Rheinland-certified qualification.
Didactic concept
Your lecturers are highly qualified both professionally and didactically and will teach you from the first to the last day (no self-study system).
You will learn in effective small groups. The courses usually consist of 6 to 25 participants. The general lessons are supplemented by numerous practical exercises in all course modules. The practice phase is an important part of the course, as it is during this time that you process what you have just learned and gain confidence and routine in its application. The final section of the course involves a project, a case study or a final exam.
Virtual classroom alfaview®
Lessons take place using modern alfaview® video technology - either from the comfort of your own home or at our premises at Bildungszentrum. The entire course can see each other face-to-face via alfaview®, communicate with each other in lip-sync voice quality and work on joint projects. Of course, you can also see and talk to your connected trainers live at any time and you will be taught by your lecturers in real time for the entire duration of the course. The lessons are not e-learning, but real live face-to-face lessons via video technology.
The courses at alfatraining are funded by Agentur für Arbeit and are certified in accordance with the AZAV approval regulation. When submitting a Bildungsgutscheinor Aktivierungs- und Vermittlungsgutschein, the entire course costs are usually covered by your funding body.
Funding is also possible via Europäischen Sozialfonds (ESF), Deutsche Rentenversicherung (DRV) or regional funding programs. As a regular soldier, you have the option of attending further training courses via Berufsförderungsdienst (BFD). Companies can also have their employees qualified via funding from Agentur für Arbeit (Qualifizierungschancengesetz).